topic Re: Re: Members App Login Error in Mobile Apps & Services

Members App Login Error

desjoe — Fri, 28 Aug 2020 18:02:02 GMT

When I try to login to Members App after entering password I receive error [500] INVALID_REDIRECT_URI .....

I can login without issue from my laptop but not from Members App on Phone which I could do in the past.

Any suggestions?

Thanks.

Re: Members App Login Error

AndrewL — Fri, 28 Aug 2020 18:09:50 GMT

@desjoe: Are you connected to a stable Wi-Fi network when you attempt to access the Members app? If so, head to Settings > Accounts and Backup > Accounts > Samsung > Tap the 3 dots in the top right > Sync Settings > Sync Now. Now, go to Settings > Apps > Members > Storage > Clear Cache > Restart the phone. Does the issue persist following these steps?

Re: Re: Members App Login Error

desjoe — Sat, 05 Sep 2020 06:45:47 GMT

Thanks Andrew L. I followed the process as described and discovered that Samsung account needed to be added again for some reason. All working now.

Re: Re: Members App Login Error

ChrisM — Sat, 05 Sep 2020 13:18:48 GMT

Great news, @desjoe! Thanks for letting us know.