topic Re: Samsung Wallet digital card number in Mobile Apps & Services

Samsung Wallet digital card number

Members_FAeBvGz — Fri, 14 Oct 2022 21:03:18 GMT

Samsung Wallet stores physical card information and creates a digital card number to mask the original card number when making payments to merchants. In Samsung Pay they used to show the full digital card number but I can’t figure out how to access the digital card number in the Samsung Wallet app… I need the number to dispute a transaction. Does anyone know how to view the number?

Re: Samsung Wallet digital card number

Steven9761 — Fri, 14 Oct 2022 21:23:03 GMT

Open the Samsung Wallet app, then click on MENU at the bottom of the screen. From there, click on PRIVATE INFO in the SAMSUNG PASS section of your screen. Select the card that you have the dispute with, then click EDIT. This should now display your 16-digit card number. The vendor that you are in dispute will have the last 4 digits of your digital card number (not the physical card number). You should now have the proof you require.

Re: Re: Samsung Wallet digital card number

Q1874 — Mon, 27 Nov 2023 15:14:02 GMT

When I tap on the "Private info" in the 'Samsung Pass" section it doesn't show any card!

Re: Re: Re: Samsung Wallet digital card number

Steven9761 — Mon, 27 Nov 2023 15:41:05 GMT

Looks like the way cards are stored in Samsung Pay has changed. Try clicking on each card in your wallet until you see the last 4 digits of your virtual card. Above that, it should also display the last 4 digits of the real card. Once you have correctly identified the card, go back to whoever you are in dispute with to resolve your issue. Remember NOT to quote the full 16 digits - just the last 4. They may ask for your card expiry date, and your cvc code. If you give them the card number in its entirety, you are leaving yourself open to fraud.

Re: Samsung Wallet digital card number

Judygurl — Fri, 21 Jun 2024 12:21:42 GMT

I cannot find a menu on samung wallet app.. so what do I do

Re: Samsung Wallet digital card number

AndrewL — Fri, 21 Jun 2024 12:35:13 GMT

@Judygurl: The Menu icon is typically 3 stacked, horizontal lines. If you're having difficulty locating it, then please provide a screenshot of your Samsung Wallet home screen, and I will look into this further for you.

Re: Samsung Wallet digital card number

Rotorhead100 — Mon, 28 Jul 2025 15:40:57 GMT

I'm encountering a similar issue. If I had the full digital number, I could enter it into my merchants account and see purchases made with NFC. It would be handy for tracking purchases at Home Depot.

Re: Samsung Wallet digital card number

bsg99 — Mon, 04 Aug 2025 19:05:59 GMT

I have this issue as well. Samsung Pay has completely disabled all ways to view the virtual number on the app aside from the last four digits. After over an hour of customer service with them, they tell me that they don't have access to the number, only my bank has access to the number. After 25 minutes on with my bank, they tell me that they don't have the number either. And it is not listed on the bank's website under any of the the virtual cards I created myself either.

This virtual card number BELONGS TO ME. I should be able to see it! I need it to track past purchases with the transit company. But instead, when I call my transit company to dispute a charge, they have ZERO charges listed on my account because they can't see the physical card number, only the virtual card number. If I could add the virtual card number to the account, I could see my past transactions and call customer service.

At this point, I don't plan to use Samsung Pay anymore. It adds so many middlemen, separating me from accounts that belong to me.

Re: Samsung Wallet digital card number

Members_fdltvFl — Wed, 10 Dec 2025 04:58:39 GMT

Have to admit, it's quite dumb you cannot simply find your card number. I lost my card and requested replacements, they won't arrive in time and despite it automatically updating in my wallet, I've tried every menu in the wallet and there simply isn't a way to see your full card number. Isn't that the whole point? You pull your card out of your wallet to see the details?