Changes to Samsung account email - genuine/fake?

EEKKKK — Tue, 08 Jul 2025 12:19:25 GMT

Anyone received the below email from

'sa.noreply@notice.samsung-mail.com' with the below contents:

Important changes to your Samsung account

Dear Customer,

Thank you for using Samsung account.

We are writing to inform you of important changes related to using your Samsung account.

Samsung is implementing an inactive Samsung account policy to protect the data of users who have not used their account for an extended period of time. Once this policy is implemented, Samsung accounts that have not been logged in to or used for twenty-four (24) months will be considered inactive and will be subject to deletion.

If an account is deleted, access to the account will be restricted and all data linked to the account will be deleted. Accounts and data that are deleted cannot be restored. However, some data may be retained in accordance with local legal requirments and applicable legislation.

Policy effective date

July 31, 2025
(The earliest date a Samsung account will be deleted under this policy is July 31, 2027.)

Key details of policy

Deletion of Samsung accounts that have been inactive for twenty-four (24) months.

Samsung defines account usage/activity as follows:

Creating a Samsung account
Logging in to Samsung services/products using a Samsung account
Using a service/product while logged in with a Samsung account

To prevent your account from being deleted, and to ensure proper use of Samsung Services, your account must have at least one usage/activity every twenty-four (24) months.

However, there are some exceptions to this policy and accounts that meet at least one of the exceptions will be considered active.

Exceptions include, registered family accounts, accounts with a record of accumulating/using reward points, and accounts used to purchase products on Samsung.com. You can see the complete list of exceptions here.

Notifications will be sent to your email address before your account is deleted to prevent unwanted deletion.

In addition, we are making a change to how we notify you about updates to our Terms and Conditions. Moving forward, we will notify you via email only when material changes are made, those that directly affect your rights and obligations.

If you need help with your Samsung account, please contact the Help Center at https://help.content.samsung.com.

Samsung is committed to protecting your personal information and making your experience with Samsung Services safer.

Thank you.

Samsung account Team

Note: Don't reply to this email. Contact us with any queries by visiting the Samsung account customer center.

Re: Changes to Samsung account email - genuine/fake?

AndrewL — Tue, 08 Jul 2025 12:27:47 GMT

@EEKKKK: I can confirm that the above email is genuine, and is simply informing you of a policy change regarding inactive Samsung accounts.

Re: Re: Changes to Samsung account email - genuine/fake?

HarpSong — Tue, 08 Jul 2025 12:43:08 GMT

Oddly my account isn't inactive though I buy themes from the Samsung store 🙃 on the Fold6

Re: Changes to Samsung account email - genuine/fake?

AndrewL — Tue, 08 Jul 2025 13:11:37 GMT

@HarpSong: Yes, don't worry. The email is being sent to all Samsung account holders, active or not, so as long as you're signed in to your account and using a service/product, then you'll be fine.

Re: Changes to Samsung account email - genuine/fake?

dexter404 — Tue, 08 Jul 2025 15:03:54 GMT

Yes had the same 1

Re: Changes to Samsung account email - genuine/fake?

principessa999 — Wed, 09 Jul 2025 07:36:05 GMT

I just ensured i logged into my account on my laptop so should be ok fornow 😊

Re: Changes to Samsung account email - genuine/fake?

Fantastic — Fri, 15 Aug 2025 07:36:12 GMT

I have had the exact same email and I have reported it to google as a phishing email.

topic Re: Changes to Samsung account email - genuine/fake? in Mobile Apps & Services

Changes to Samsung account email - genuine/fake?

Re: Changes to Samsung account email - genuine/fake?

Re: Re: Changes to Samsung account email - genuine/fake?

Re: Changes to Samsung account email - genuine/fake?

Re: Changes to Samsung account email - genuine/fake?

Re: Changes to Samsung account email - genuine/fake?

Re: Changes to Samsung account email - genuine/fake?