topic Re: Galaxy s25 messenger not loading images?!? in Mobile Apps & Services

Galaxy s25 messenger not loading images?!?

PHil1989 — Tue, 01 Jul 2025 20:00:59 GMT

Got an S25 literally only 2 days ago.

For some reason FB messenger is having issues with images...both...

1. When somebody sends me a photo, it will show as a previewed image in the chat, but when you click to see it full size a blank screen pops up, only with icon options to edit or download. But just a black screen. Ridiculous

2. Similarly. When I want to attach an image it asks what subfolder you want to choose from (instead of just opening the gallery like normal in prior models 🙄) but whetever subs you select from the drop down menu it just appears with a blank screen as if you don't have a single image or album on the phone....it has a small icon for Google photos but when you press this to go into your actual albums and select a photo and press send, the send button just goes white and nothing else happens. You just have to come back out of it back to the chat.

Tried every suggesting going...clearing th3 cache, reinstalling the app, permissions are all on. What a shambles. Is this perhaps an app version bug/glitch??

Re: Galaxy s25 messenger not loading images?!?

Piper123 — Tue, 01 Jul 2025 20:22:45 GMT

Hey there and welcome to the Samsung UK and EU Community Forum

As you are referring to Facebook Messenger, it will likely be an issue with the app.

You'll need to reach out to Facebook Developers via the Google Play Store

Re: Galaxy s25 messenger not loading images?!?

Moiramon — Tue, 01 Jul 2025 21:22:22 GMT

I've just tried it on my s25 ultra and it seems to work ok so don't think it's an FB messages problem.

Re: Galaxy s25 messenger not loading images?!?

samvu — Wed, 02 Jul 2025 04:37:26 GMT

I just upgraded from Samsung Galaxy s21 to s25Plus and I have the same issue. On the attachment, I am able to pick a picture but it does not compete the task. Just hanging there. Very frustrating.

Re: Galaxy s25 messenger not loading images?!?

Members_DkGcedr — Wed, 02 Jul 2025 18:46:12 GMT

Hi I'm having this issue also I've restarted phone deleted and reinstalled app. If someone sends me an image I can see image but when I click on image it's a black screen

If I take a picture to send the send button goes white and it freezes. This is a brand new phone. The app works fine on my other s21 this is the s25

Re: Galaxy s25 messenger not loading images?!?

Members_vuEjlek — Thu, 03 Jul 2025 18:07:42 GMT

I have exactly same issue and it's extremely annoying. Hope samsung will fix it

Re: Galaxy s25 messenger not loading images?!?

Members_G2U7epY — Thu, 03 Jul 2025 21:17:11 GMT

I have THIS EXACT PPROBLEM. Upgraded from S21 to S25, viewing photos, attaching images and/or using messenger's camera doesn't work... works fine on the S21!

I've cleared the app cashe and data, and reinstalled several times. This is incredibly frustrating!

Re: Galaxy s25 messenger not loading images?!?

nanaknits — Fri, 04 Jul 2025 14:48:24 GMT

A16 photos seem like semi coloured negatives don't know what i done wrong and can't delete program really stuck now

Re: Galaxy s25 messenger not loading images?!?

BigBallz — Sat, 05 Jul 2025 03:27:27 GMT

Anyone have any luck with a fix? Just got this phone 2 days ago and am hating the FB and messenger issues.....

Re: Galaxy s25 messenger not loading images?!?

At921 — Sat, 05 Jul 2025 07:39:00 GMT

I'm having this exact issue. I've had to uninstall and reinstall the app so many times for it to work since getting this phone 4 days ago. Beyond frustrating, I have no idea why this is happening. I've also cleared the cache plenty of times too.

Re: Galaxy s25 messenger not loading images?!?

Croftr02 — Sat, 05 Jul 2025 08:17:06 GMT

I am having the exact same issue!!!!

Re: Galaxy s25 messenger not loading images?!?

Croftr02 — Sat, 05 Jul 2025 08:20:37 GMT

I have done an update of the app it seems to have been fixed

Re: Galaxy s25 messenger not loading images?!?

Members_dQboHcN — Sat, 05 Jul 2025 08:27:47 GMT

Im also having the same issue. Tried restarting the phone, reinstalling the app etc. Thinking of getting another phone instead.

Re: Galaxy s25 messenger not loading images?!?

AnnaSiek — Sat, 05 Jul 2025 09:53:30 GMT

Same problem here with s 25 ultra .
After stopping the app it works fine for a while (30min) and then goes back to fault

Re: Re: Galaxy s25 messenger not loading images?!?

Piper123 — Sat, 05 Jul 2025 10:01:12 GMT

So follow the same advice

Re: Galaxy s25 messenger not loading images?!?

Members_SIQfcO2 — Sat, 05 Jul 2025 12:43:36 GMT

The same for me

Re: Galaxy s25 messenger not loading images?!?

BigBallz — Sat, 05 Jul 2025 14:36:31 GMT

I FOUND THE FIX!!!!!!!!!

Re: Galaxy s25 messenger not loading images?!?

myreneatl — Sat, 05 Jul 2025 16:03:25 GMT

I am having the same issue and tried to do the resolutions suggested online (i.e. making sure that access to photos are enabled, clearing cache, reinstalling Messenger app) but the issue wasn't resolved

Re: Galaxy s25 messenger not loading images?!?

Ksmg — Sat, 05 Jul 2025 20:50:21 GMT

Same story. Just get samsung s25 and messenger is useless. Not only i can't send or view photos, but after reinstall I'm getting messages that I was not even aware of. It works on old phone fine so its samsung issue. Extremely annoying, starting to question why I bought it. Hopefully they will fix in coming days if not need compensation and make sure that reach mainstream media to put some pressure on them to fix it.

Re: Galaxy s25 messenger not loading images?!?

JMerch15 — Sun, 06 Jul 2025 00:45:25 GMT

Yeah this is driving me nuts, also trouble with sending videos