topic Re: Samsung cloud in Mobile Apps & Services

Samsung cloud

Cymorth — Sun, 15 Jun 2025 22:19:59 GMT

I have had this email saying that all my data iwill be deleted from my Samsung Cloud as I haven't used it in a year. I'm wondering if it's a scam? The email looks legit. When I searched 'Samsing Cloud' it seems that my photos, calendar, health etc are synced to it and it's being used on a daily basis.

Please advise as to what I need to do.

Thanks.

Re: Samsung cloud

Martinkda — Sun, 15 Jun 2025 23:12:25 GMT

It's a legit email, I also received the email as did a few of friends and family. Essentially it's a way for Samsung to delete accounts and protect people's data if they haven't used their account for the year. As long as you use your Samsung account I.e use your Samsung phone etc you won't lose anything.

Re: Samsung cloud

MNas04 — Sun, 15 Jun 2025 23:17:02 GMT

Looks legit. It's a new policy that samsung has introduced due to data protection regulations. Any accounts that are inactive for 12 months will be deleted. You can simply just sign in with your samsung account, and everything will be normal.

Re: Samsung cloud

johnz237 — Mon, 16 Jun 2025 08:46:47 GMT

Hi! Welcome to the Samsung Members community!

It's best to contact Samsung support to confirm. This normally only happens with inactive accounts. If you're using it, it's best to confirm with them.

Re: Samsung cloud

HollyJen-18 — Wed, 08 Oct 2025 03:34:52 GMT

Bro, how do I get to my Samsung Cloud to view my backed-up files and such?

Re: Samsung cloud

Scam1 — Thu, 19 Feb 2026 16:22:55 GMT

Hi. I've been getting emails for Cloud Subscriptions. I haven't got a Cloud account. Now my emails are not loading. I've reported to my moblie Technical Support who checked my email. Advised me to wait for am email. Phone back if none load.

Re: Samsung cloud

smithjohnson — Sat, 21 Feb 2026 12:36:42 GMT

It’s likely legitimate, Samsung has been shutting down unused Samsung Cloud storage and sends deletion notices like this. Just sign in to your Samsung account and check Cloud settings; if your data is still syncing, it usually won’t be deleted, but you can back up anything important to be safe.