https://eu.community.samsung.com/t5/mobile-apps-services/factory-reset/m-p/12508552#M49068 If you can't login to the google account connected to the phone, that phone is bricked.<BR /><BR />You can reset the phone by doing a force shut down, booting into the recovery menu then resetting from there. But trying to set the phone up will require you to login with the previous google account.<BR /><BR />If you cannot access the previous google account, you cannot use the phone.<BR /><BR />Technically you can pay sketchy services to try and crack it but I don't suggest doing that Sun, 01 Jun 2025 18:40:25 GMT arianwen27 2025-06-01T18:40:25Z https://eu.community.samsung.com/t5/mobile-apps-services/factory-reset/m-p/12508218#M49064 <SPAN>I am trying to complete a factory reset on my mother in laws phone as she has passed away. Problem is it's set to an old email address we don't have access to? Please any help welcome</SPAN><DIV><SPAN><BR /></SPAN></DIV><DIV><SPAN><BR /></SPAN></DIV><DIV><SPAN><BR /></SPAN></DIV><DIV><SPAN><BR /></SPAN></DIV><DIV><SPAN><BR /></SPAN></DIV><DIV><SPAN><BR /></SPAN></DIV> Sun, 01 Jun 2025 17:59:36 GMT https://eu.community.samsung.com/t5/mobile-apps-services/factory-reset/m-p/12508218#M49064 xjacki 2025-06-01T17:59:36Z https://eu.community.samsung.com/t5/mobile-apps-services/factory-reset/m-p/12508552#M49068 If you can't login to the google account connected to the phone, that phone is bricked.<BR /><BR />You can reset the phone by doing a force shut down, booting into the recovery menu then resetting from there. But trying to set the phone up will require you to login with the previous google account.<BR /><BR />If you cannot access the previous google account, you cannot use the phone.<BR /><BR />Technically you can pay sketchy services to try and crack it but I don't suggest doing that Sun, 01 Jun 2025 18:40:25 GMT https://eu.community.samsung.com/t5/mobile-apps-services/factory-reset/m-p/12508552#M49068 arianwen27 2025-06-01T18:40:25Z https://eu.community.samsung.com/t5/mobile-apps-services/factory-reset/m-p/12508639#M49069 Thank you so much Sun, 01 Jun 2025 18:50:09 GMT https://eu.community.samsung.com/t5/mobile-apps-services/factory-reset/m-p/12508639#M49069 xjacki 2025-06-01T18:50:09Z