https://eu.community.samsung.com/t5/mobile-apps-services/photos-and-videos-not-opening/m-p/12468870#M48908 Hi,<DIV><BR /></DIV><DIV>I'm currently having a problem opening photos and videos that I have recently taken. I have more than enough storage, have checked permissions etc and gone through all the advice from Google...... has anyone experienced this? Any ideas on how to rectify?&nbsp;</DIV><DIV><BR /></DIV><DIV>See attached picture</DIV><DIV><BR /></DIV><DIV><span class="lia-inline-image-display-wrapper" image-alt="image"><img src="https://eu.community.samsung.com/t5/image/serverpage/image-id/2918992i17F2D0F87CEAD207/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV><DIV><BR /></DIV><DIV><BR /></DIV> Tue, 27 May 2025 16:01:14 GMT LeeDowson 2025-05-27T16:01:14Z https://eu.community.samsung.com/t5/mobile-apps-services/photos-and-videos-not-opening/m-p/12468870#M48908 Hi,<DIV><BR /></DIV><DIV>I'm currently having a problem opening photos and videos that I have recently taken. I have more than enough storage, have checked permissions etc and gone through all the advice from Google...... has anyone experienced this? Any ideas on how to rectify?&nbsp;</DIV><DIV><BR /></DIV><DIV>See attached picture</DIV><DIV><BR /></DIV><DIV><span class="lia-inline-image-display-wrapper" image-alt="image"><img src="https://eu.community.samsung.com/t5/image/serverpage/image-id/2918992i17F2D0F87CEAD207/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV><DIV><BR /></DIV><DIV><BR /></DIV> Tue, 27 May 2025 16:01:14 GMT https://eu.community.samsung.com/t5/mobile-apps-services/photos-and-videos-not-opening/m-p/12468870#M48908 LeeDowson 2025-05-27T16:01:14Z https://eu.community.samsung.com/t5/mobile-apps-services/photos-and-videos-not-opening/m-p/12469053#M48909 That error usually means the file is corrupted or something is wrong with the file itself. Try a reboot, take some new pics, try then. If you open a pic or video immediately after taking it there's a chance the phone is still writing the data.<BR /><BR />If you transfer the broken pics to a pc, try opening them there. If they work fine, it's not file corruption Tue, 27 May 2025 16:30:10 GMT https://eu.community.samsung.com/t5/mobile-apps-services/photos-and-videos-not-opening/m-p/12469053#M48909 arianwen27 2025-05-27T16:30:10Z