topic Re: Chat GPT in Mobile Apps & Services

Chat GPT

Adik143 — Tue, 27 May 2025 04:47:47 GMT

Hey everyone,

My chat GPT app not working since i updade to One UI 7. Samsung want that we use her AI ? Not make sense to me.. i enter the app and this black screen and not open, i think i try everything.

Re: Chat GPT

IrnMoo — Tue, 27 May 2025 05:01:11 GMT

Hi Adik,

Have you checked the Play Store to see if ChatGPT needs an update? Sometimes when apps are out of date they won't open.

If that doesn't work, try clearing ChatGPT's cache and data. To do this, hold your finger down on the app (presuming it's on your home screen) and tap the "i" in the top right corner. Then, tap "Storage" and at the bottom tap both "Clear data" and "Clear cache". You'll need to log back into ChatGPT when you next open it.

Re: Chat GPT

Adik143 — Tue, 27 May 2025 05:04:26 GMT

Hey,

I try to clean and no there is no update for the moment. Nothing work

Re: Chat GPT

Piper123 — Tue, 27 May 2025 06:35:15 GMT

Uninstall the app.

Go to Play Store (don't just click install on the version you've just uninstalled)

Search for App

Reinstall it

This will ensure you have the correct version for your device.

Re: Chat GPT

Adik143 — Tue, 27 May 2025 07:04:46 GMT

Unfortunately this doesn't help either. Thank you any way.

Re: Chat GPT

lminvti — Tue, 27 May 2025 17:35:08 GMT

Hi @Adik143 and warm welcome 👋

Have you tried soft reset?
To do so press and hold volume down and power buttons simultaneously for 10 seconds or so until samsung logo appears then release it and try the app again.

You can also go to settings > apps > search for one ui home > clear cache and data if necessary.

Other thing to try is to wipe cache partition of the phone:
https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
You will need to turn off you device and plug to PC or tv etc via USB first.

Report issue with the developers of open AI.