topic Re: Green line on screen after update on Samsung S22 Ultra. Samsung is a fraud.. in Mobile Apps & Services

Green line on screen after update on Samsung S22 Ultra. Samsung is a fraud company and doing scam with its customers

Amit kumar — Thu, 18 Jul 2024 13:08:56 GMT

Samsung company is doing fraud with their customers. I have Samsung Galaxy s22 Ultra. Recently I updated my mobile on 6th july, 2024 and after update Green lines are appeared on my mobile screen and colours became fade..

I visited in the service center for this problem and they don't ready to accept company fault. There are minor scratches on my display and company told me that due to scratches it is considered as damage and company is not liable. I was asked to pay 21000 for screen replacement. This is totally unacceptable. The company also told me that those person who apply uv glue tempered are also out of warranty, then how can anyone apply tempered on curve display mobile.

It's a serious issue and samsung needs to stop this kind of scam. APPLE IPhone policy is far better than samsung policy..

I request samsung company to take my complain on a serious note and provide me a free screen replacement...

#SAMSUNG #SAMSUNG COMMUNITY #samsung community #samsung galaxy s22 ultra

Re: Green line on screen after update on Samsung S22 Ultra. Samsung is a fraud..

Robin999 — Thu, 18 Jul 2024 13:14:09 GMT

Hi, could you try posting a video of this. It's hard to distinguish just off your still shots. Can't tell if it's just your background or, as you say, a green line.

Re: Green line on screen after update on Samsung S22 Ultra. Samsung is a fraud..

Star_girl — Thu, 18 Jul 2024 13:28:10 GMT

Hi Amit,

I understand your frustration and you are not in an easy situation. Please try to find out if your phone is still in guarantee as it's an older model, device guarantee is usually up to 2 or 3 years for some devices and depending on company, I am not sure about the S22U but unless you pay device care from Samsung or device insurance, phone repair is no longer covered in guarantee and supported for physical repairs, though usually Samsung support software care if they can, beyond guarantee period, but physical repair I don't think it's covered anymore. If it's got scratches on the screen, in some situations mechanical fall is covered and sometimes it’s not, depending on how it happened. I believe you can find an authorised repair service for your phone and please ask them to use original Samsung parts if possible.

You can go on the support page which you can find by accessing the right corner button on the Samsung Members App screen. There you can leave a feedback and use the diagnostic tool to find out if the green line cause is software or hardware. Also I can see you prized the repair in what seems to be Rupies, so I believe you are not in the UK, so it's worth reading the repair policies from your country, as they vary from region to region.

Best of luck.

Re: Green line on screen after update on Samsung S22 Ultra. Samsung is a fraud..

Amit kumar — Fri, 19 Jul 2024 06:56:37 GMT

Background of the half of screen vertically covered with green colour which makes the colour of the display fade and near camera side green lines appears .

Also frequently all the lines and green colour effect disappear and again after some times it appears..

I faced this issue after update on 6th july

(view in My Videos)

Re: Green line on screen after update on Samsung S22 Ultra. Samsung is a fraud..

Amit kumar — Fri, 19 Jul 2024 07:50:55 GMT

Ma'am as per your policy and rules, the customer is only liable for the expenses of screen replacement if my device has physical or liquid damages. But there is neither physical nor liquid damage in my device and only minor scratches are there on the screen. Then how will my device that is Samsung s22 ultra is not liable for free screen replacement.. your company is doing scam with valuable customers. I bought Samsung s22 ultra at a rate of 1,12,000rs and with in two year and after update I am facing green light issue and your company wants me to pay for the screen replacement. This is totally unacceptable.

Ypur service center employee asked me to not use uv tempered glass and if i not use tampered glass then definitely there will be some scratches on my mobile screen.

I am totally lost trust in Samsung company and I am surely advise all of my companions to shift from Samsung to Apple IPhone because they are not scamming like your Samsung company in Lucknow, India.

Re: Re: Green line on screen after update on Samsung S22 Ultra. Samsung is a f..

Robin999 — Fri, 19 Jul 2024 11:09:08 GMT

Thanks. That does show the issue in more clarity. You may not be aware, but this is a UK community, and we are just users like yourself. We have no connection to Samsung other than owning their products. If you are based outside of the UK, you will receive better support by posting in your local community.

Re: Green line on screen after update on Samsung S22 Ultra. Samsung is a fraud company and doing scam with its customers

KatsuyaSanada — Wed, 31 Jul 2024 19:26:10 GMT

I have the similar problem with my S22 Ultra. The screen with green line after updated the latest UI and i can confirm you its not a hardware problem. Proof ? Try change from 120hz to 60hz and those green line gone.

Re: Green line on screen after update on Samsung S22 Ultra. Samsung is a fraud company and doing scam with its customers

Green line issue in — Mon, 30 Dec 2024 10:21:23 GMT

(view in My Videos)

Re: Green line on screen after update on Samsung S22 Ultra. Samsung is a fraud..

Mirza Abdul Nameer B — Fri, 21 Mar 2025 08:10:23 GMT

Hi Amit,

You were right. I have no scratches on my samsung s22 ultra and it is under 3 year of purchase. Still @samsungcare is denying to screen replace. What the point of purchase high flagship mobile when your are getting "Green Line" issue and customer doesn't have convenient path to get it repair under warranty.

There mention it is not on this model or its should be horizontal and who came with horizontal there will mention it will be vertical vice versa.

Re: Green line on screen after update on Samsung S22 Ultra. Samsung is a fraud company and doing scam with its customers

Mirza Abdul Nameer B — Fri, 21 Mar 2025 08:20:23 GMT

Hi @samsung,

I have purchase samsung s22 ultra and it is under 3 year of purchase. Suddenly, my display show green line automatically. My phone is not physically damage. It have request samsung customer care to take appropriate action to get it repair as its under warranty.

There mention it is not on this model or its should be horizontal and who came with horizontal there will mention it will be vertical vice versa.

My experience with samsung high flagship model is getting worse. What the point of purchase high flagship mobile when your are getting "Green Line" issue and customer doesn't have convenient path to get it repair under warranty.

I request samsung care please escalate it and get it repair.