topic Re: Green Line Display Issue After Updating phone in Mobile Apps & Services

Green Line Display Issue After Updating phone

Praveenraj012 — Thu, 28 Nov 2024 03:34:59 GMT

I noticed a green line on the display after updating my phone, which appears to be a software-related issue. I have performed a factory reset, but the issue persists.
I kindly request a display replacement at no cost.

@SamsungMobile #greenlinedisplay

Re: Green Line Display Issue After Updating phone

AliceHirvela — Thu, 28 Nov 2024 04:18:54 GMT

Watch again software updates.

And maybe you can get some help here

https://www.samsung.com/in/support/mobile-devices/what-to-do-if-the-screen-on-your-device-is-flickering/

Hope you can fix this or contact technical support! 😊

Re: Green Line Display Issue After Updating phone

Glenntech — Thu, 28 Nov 2024 08:13:39 GMT

This is a customer to customer based forum.
You will need to contact Samsung Customer Support to arrange a repair, as this cannot be done in this community.
They will inspect the device and advise you further

Re: Green Line Display Issue After Updating phone

Piper123 — Thu, 28 Nov 2024 17:30:09 GMT

In addition to the comment above from @Glenntech, what device do you have and is it still in warranty?

If the warranty has expired, Samsung unlikely to replace screen.

Re: Green Line Display Issue After Updating phone

Praveenraj012 — Fri, 29 Nov 2024 06:26:38 GMT

The issue still persists

Re: Green Line Display Issue After Updating phone

Praveenraj012 — Fri, 29 Nov 2024 06:32:23 GMT

I went to the Samsung store (Westgate, Singapore) and asked them to inspect the phone, but instead of checking it, they immediately issued a replacement quote for the display. Even after I explained the issue, they didn’t bother to inspect it.

They mentioned that the display would be replaced only if Samsung approves it, and it would be a paid service.

I don’t understand why they aren’t accepting their fault in this situation.

Re: Re: Green Line Display Issue After Updating phone

Piper123 — Fri, 29 Nov 2024 07:36:57 GMT

If your device is out of warranty......

I would also add that this is the UK and EU Community so you may be better reaching out to your local Samsung Community as laws differ by region.

Re: Green Line Display Issue After Updating phone

Lingard87 — Fri, 29 Nov 2024 13:09:34 GMT

That looks more like hardware damage I'm afraid.

Re: Green Line Display Issue After Updating phone

Praveenraj012 — Fri, 06 Dec 2024 04:04:58 GMT

After I raised a complaint, they replaced the display with only labour charges.

But afterwards, I faced a new issue. When I view the display using UV light, I can see some marks on it, as shown in the attached image.

I reported the issue again, let's see their response.

Re: Green Line Display Issue After Updating phone

dipakcpatel78 — Tue, 18 Mar 2025 17:02:13 GMT

Same Issue for me. Post March 05 Software Update of Samsung for my device Samsung 21FE a few days later I see this green line on right hand side of the screen. I have tried, factory reset as well but it's not helping. I don't see any reason for damage as there has been no fall or dash. I need to raise a ticket with Samsung on this.

Re: Green Line Display Issue After Updating phone

MaheshPawar_94 — Thu, 17 Apr 2025 12:51:49 GMT

Also I'm facing same with my S21fe

After software March update I get green line at right side 1 inch from right edge. The position of line exact in other phones I saw in youtube.

How the position is same if it's hardware issue?

I think Samsung intentionally playing with our phone display.

Re: Green Line Display Issue After Updating phone

Raja470 — Sat, 03 May 2025 15:32:10 GMT

@Praveenraj012 What compliant did you raised and where ?

Same scenario infact this is second time for me. One time its came the screen replaced

Re: Green Line Display Issue After Updating phone

gogettervj — Fri, 16 May 2025 14:13:21 GMT

Same issue on S22 after the recent One UI 7.0 Android 15 update.S22 Green line after One UI 7.0 Android 15 Update

Re: Green Line Display Issue After Updating phone

IDONTKNOWWHATNAME — Sun, 08 Jun 2025 02:19:00 GMT

Been using my Galaxy for 4 years now — got 5 pink lines and 4 green ones on the screen 😭 Tried a full factory reset to see if it would fix it… and yeah, here’s what actually happened: Here

Re: Green Line Display Issue After Updating phone

A735G1 — Fri, 20 Jun 2025 14:49:36 GMT

I’ve been using this mobile for the past 3 years without any issues. However, after updating to One UI 0.7, everything seemed fine until three weeks later—when I woke up one morning and suddenly noticed a green line on the screen.

When I visited your authorized service center, I was informed that the screen replacement would cost ₹10,000, even though the issue clearly appeared after a software update.

Re: Green Line Display Issue After Updating phone

Akya1 — Sun, 11 Jan 2026 07:33:06 GMT

Bro after that they are tell8ng to leave your mobile here for 30days we will replace you is there any option to do