topic Re: Members issue in Mobile Apps & Services

Members issue

Fiona26 — Sun, 23 Feb 2025 10:37:57 GMT

Anyone else having issue with members. App not loading. Just get the m on the screen which just remains. I've cleared cache and restarted phone. Using the Web to post this.

Re: Members issue

johnz237 — Sun, 23 Feb 2025 10:44:44 GMT

I believe there are server issues. For the last two days, I have been receiving a message saying "there was an issue." Nothing loads, and other times, if I try to leave a comment, it takes a minute.

Re: Members issue

Ferenc75 — Sun, 23 Feb 2025 11:22:54 GMT

@Fiona26 my Members app main page opening takes forever

Re: Members issue

AndrewL — Sun, 23 Feb 2025 11:24:49 GMT

@Fiona26 @Ferenc75 Which device are you accessing the Members app on? I can confirm that we did experience server issues on Friday which resulted in access problems, along with the general performance of the Members app / Community forums, however these have since been resolved. I just checked on my own device and was able to open the Members app without issue, and haven't experienced any issues with the website.

In the meantime, if you head to Settings > Apps > Samsung Members > Force stop, does this help at all?

Re: Members issue

Fiona26 — Sun, 23 Feb 2025 11:40:33 GMT

S25 ultra, loaded fine early this morning, now it just doesn't want to load.

So after a force stop it did load but took a good time to do so. Thanks

Re: Members issue

Star_girl — Sun, 23 Feb 2025 11:54:33 GMT

I had problems with it yesterday or the day before when there was not loading, but now appears to work fine.

Re: Members issue

Piper123 — Sun, 23 Feb 2025 11:56:18 GMT

Fine today but had issues on Friday.

Re: Members issue

JerryS — Sun, 23 Feb 2025 12:01:01 GMT

I had problems with it this morning taking a really long time to load, seems OK now. S25 Ultra

Re: Members issue

LeotheKing — Sun, 23 Feb 2025 12:09:13 GMT

I have problems too, members app taking ages to load right now on s25u

Re: Members issue

keith30 — Sun, 23 Feb 2025 12:19:33 GMT

Yes, iv'e had trouble all morning. I ened up switching off my WF-FI and using mobile data before it would load. Once I switched back it came back on.

Re: Re: Members issue

Ferenc75 — Sun, 23 Feb 2025 17:14:21 GMT

@AndrewL S25U. Now looks like back to normal

Re: Members issue

Joeeye — Sun, 23 Feb 2025 22:19:11 GMT

Had issues trying to open on my S21 Ultra, but it was working fine on my S25 Ultra just moments before.

Re: Members issue

Members_74UzBVe — Tue, 29 Jul 2025 09:15:52 GMT

Trying to fulfill the promotion form on Galaxy A36 but app does not work properly. Yesterday I was able to fill in only first page but button "next" was inactive. Today the form does not load at all.