onderwerp Re: Re: A52s camera failed. in Mobile Apps & Services

A52s camera failed.

PauljM — Mon, 17 Feb 2025 19:30:46 GMT

I am getting the camera failed message when trying to open camera app. I have restarted the phone, cleared cache, reset the app, all to no avail. Camera working on Messenger and Google lens. Any ideas?

Re: A52s camera failed.

johnz237 — Mon, 17 Feb 2025 19:35:31 GMT

Hi! Welcome to the samsung members community!!

1)
Check for system and app updates. An outdated operating system or app can cause this camera error

2)
Power up in Safe Mode, then check to see if your camera works properly. If it does, the problem could be a third-party app that conflicts with the camera software.

3)
Restart the phone in regular mode and remove recently installed or updated third-party apps one at a time until the problem disappears. You may need to restart the phone after removing each app to ensure it's completely deleted

Remove and then reinsert the microSD card. Occasionally a Galaxy phone camera encounters an error reading the SD card, which can cause the Camera Failed error. Reformat the card if prompted

When you say you've cleared the cache partition do you mean both the camera apps and the entire phones partition?

Keep in mind to plug into a pc
https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/?srsltid=AfmBOop_PUJxjxwz2gHkfJIMA6VcrNlqtDQ8yFzt3t19mz2v7Gqw2qgT

Re: A52s camera failed.

JerryS — Mon, 17 Feb 2025 19:47:21 GMT

Hi, if you havent already it might also be worth trying reset settings from the settings options within the camera app

Re: Re: A52s camera failed.

PauljM — Mon, 17 Feb 2025 19:48:49 GMT

Done that.

Re: A52s camera failed.

lminvti — Mon, 17 Feb 2025 19:49:16 GMT

Hi there 👋

Have you tried to download other 3rd party camera app and see if this happens? (Like Gcam)

Safe mode:
https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/?srsltid=AfmBOoqEmg3rOcLfOyidFaba5nTMw0JiqC8OVUF5D3YTE1AHziWzGgTh

Settings > general management > reset > reset all settings.

Re: Re: A52s camera failed.

PauljM — Mon, 17 Feb 2025 19:57:06 GMT

I have cleared all cache, camera doesn't work in safe mode either but is fine in messenger and google lens.

Re: Re: A52s camera failed.

PauljM — Mon, 17 Feb 2025 19:57:45 GMT

Can you recommend one to try?

Re: Re: Re: A52s camera failed.

lminvti — Mon, 17 Feb 2025 20:03:38 GMT

Yes the one to try is Gcam, if you tried any steps including factory reset i would suggest to reach out to samsung support, or book a repair, but firstly try Gcam or other 3rd party camera apps and see if this happens

Re: A52s camera failed.

PauljM — Mon, 17 Feb 2025 20:09:27 GMT

Gcam works.

Re: Re: Re: A52s camera failed.

JerryS — Mon, 17 Feb 2025 20:11:42 GMT

Mmm odd, could be wrong but the fact it opens on those other apps suggests to me a software issue. Worth trying a third party camera app. A few on Play store, I've used Open Camera before for testing

Re: Re: Re: Re: A52s camera failed.

PauljM — Mon, 17 Feb 2025 20:12:48 GMT

Just tried gcam and that works.

Re: Re: Re: Re: Re: A52s camera failed.

PauljM — Mon, 17 Feb 2025 20:16:26 GMT

Open cam works aswell.

Re: Re: A52s camera failed.

lminvti — Mon, 17 Feb 2025 20:20:35 GMT

Might be a bug, you can report this to developers via members app "send feedback" explaining what's going on, last thing you can do is back up your data and do factory reset and see if that would solve the issue as if you tried multiple things already and nothing worked, for now you can use 3rd party camera app like Gcam.

Re: A52s camera failed.

PauljM — Mon, 17 Feb 2025 20:22:31 GMT

Thanks

Re: Re: Re: Re: Re: Re: A52s camera failed.

JerryS — Mon, 17 Feb 2025 20:41:03 GMT

Did you clear both the camera app cache and system cache? Might be worth just checking the camera app permissions too

Re: Re: Re: Re: Re: Re: Re: A52s camera failed.

PauljM — Mon, 17 Feb 2025 20:43:09 GMT

Tried all that. Thanks

Re: Re: Re: Re: Re: Re: Re: Re: A52s camera failed.

JerryS — Mon, 17 Feb 2025 20:45:27 GMT

That's a shame, might be heading towards a full backup and system reset then unless anyone else has any thoughts