topic Re: Facebook Messanger issue in Mobile Apps & Services

Facebook Messanger issue

nichoB — Fri, 24 Jan 2025 15:42:55 GMT

Hello. I have an S24. I'm having issues sending videos on Facebook messenger. Every time I try to send one, it either gets stuck on "sending..." or immediately says unable to send. I have no problem sending pictures, the video isn't long or super high quality. My internet connection is fine. I logged into my account on my wife's phone and was able to send the video with no issue.

I've deleted and redownloaded messenger. I've cleared the cache. I've tried everything I can think of. Anyone else have this problem? Is there a way I can fix it? I've dealt with this for months and I'm tired of it.

Re: Facebook Messanger issue

TechZilla — Fri, 24 Jan 2025 16:36:30 GMT

Hi there and welcome to the community, try the following steps and see if anything helps 😊

Reason 1: Network Problem

One of the most common problems is when your messages, photos, or videos are not sent on Facebook Messenger is a network issue. Either your Wi-Fi is not working properly, or there is an issue with your cell carrier. You may have run out of data allowance, or the signals might not be strong enough to upload your videos or photos.

Reason 2: Phone Storage Issue

Another reason why Facebook messenger is not sending messages could be that your device's storage is full or its cache memory has reached its maximum and is not registering anything new that is being fed into the application.

Reason 3: File Size Exceeding Limit

One of the reasons that may be the cause of the failed photo or video upload can be that the file you are trying to upload exceeds the limits set by Facebook messenger. Messenger allows the size of any media file, photo, or video not to exceed 25 MB. If the size exceeds the limit, Facebook Messenger will show an error.

Reason 4: Session Expired

Facebook Messenger has a certain time limit after which your login session expires. It will give you a prompt saying the login session has expired. That can also be a reason why Messenger is not sending videos and photos.

Reason 5: Restricted/Blocked

Suppose your messages have not been delivered, and you see a hollow circle beside your text message or video/photo. In that case, there is an unfortunate chance that you may have been restricted or blocked by the recipient while you were sending your message.

Another chance is that the recipient may have deactivated their account right after you pressed sent, and that is why Messenger may not have delivered your message, photo, or video.

How to Fix Messenger on iPhone and Android

Here are the fixes to the issues mentioned above. Some fixes may be the same on both iPhone and Android, while others may vary depending upon your device's operating system.

Fix 1: Network Settings

Please check your Wi-Fi connection, restart your router, and reconnect to your Wi-Fi network. If you are using cellular data, the issue may be that the signals are weak, or your data plan may have expired. Check your data plan or contact your carrier.

In case of weaker signals, drop down your notification panel and set toggle on your Android or swipe down from the top to open the control center on your iPhone/iOS device. Tap the airplane mode/flight mode, denoted by a plane symbol. Please turn it on and wait for all connections to be shut off. Then tap it again, and all connections will be turned on.

Doing this will connect your device to the nearest cell tower and improve signal quality, and your messages, videos, and photos will be sent on Facebook Messenger.

Fix 2: Phone Storage Issue

This is a relatively easy fix in devices using the Android operating system rather than devices with iOS. Go to settings, click on Apps, and scroll down to Messenger. By tapping on Messenger, it will open the App info menu of Messenger.

The menu will show you different options along with some stats as well. Tap on storage, and you will see the details of how Messenger is using the storage of your device.

At the bottom, you will see two main options, clear cache and clear data in this menu. At first, tap on clear cache, and it will clear all the temporary settings and extra data that you do not need.

This will hopefully solve the problem. If clearing cache does not help, tap on clear data. Clearing data will delete your account from the device, reset all permissions and settings.

You will need to sign in to Facebook Messenger again, but do not worry; it will not delete your pictures, videos, or personal data. Try to send any video or photo, and it will surely be effective, and your problem of Messenger not sending videos, photos or messages will be solved.

However, in iOS, you will have to restart your device by pressing and holding the power button until the power slider appears on the screen. Slide it to turn off your iOS device and wait for it to shut down completely. Power on the device again by pressing and holding the power button. This will clear some cache, but eventually, you might have to delete and reinstall Facebook Messenger.

Head down to the settings, General, iPhone storage, and scroll down to Facebook Messenger. After tapping on Messenger, you will see an option to delete the app. Delete it and then open the App Store, from where you can easily reinstall Facebook messenger, and you will be good to go after logging in!

Fix 3: File Size Issue

Facebook itself allows the uploading of files up to 4 GB. Still, Facebook Messenger is limited to 25 MB, and the reason your videos or photos might not be getting through is that your file size is exceeding Facebook Messenger's file size limit.

One fix is that you can send the video or photo by directly sharing it from your file manager or gallery rather than choosing the file from messenger's inbuilt option. That might not always work.

An easy solution is that you use any video editing software such as WonderShare Filmora for this job. WonderShare Filmora is a very powerful software with many features that you can use to edit your videos.

The size issue can be solved by either cropping the video a little bit or simply exporting the video using WonderShare Filmora in a lower quality setting, e.g., If the video is in 1920 x 1080 resolution, you can export it in 1280 x 720 resolution. This will only affect the quality a little bit but will significantly reduce the size of your video, and it will easily get through Facebook Messenger's size limit.

Another unpopular and unconventional fix to this issue is that you can compress the video into a zip file and then send it as a document to the other person or you can also upload it onto Google Drive or any online storage drive and share the link on Facebook Messenger so the other person can easily access the full-sized file in its original quality.

Fix 4: Session Expired

This is a very simple issue with an even simpler fix. If your session has expired, it means that you have been logged in for too long and your hosting servers have timed out. Facebook Messenger will show either ‘Session Expired’ or ‘Session Timed Out’ depending on your software version.

All you have to do is press 'OK,' and it will take you to the login screen where you can put in your credentials, and you will be logged in to Facebook Messenger again, and then you can easily send messages, videos, and photos.

Fix 5: Restricted/Blocked

Unfortunately, there is currently no fix to this issue. If someone has restricted you or blocked you on Facebook or Messenger, you cannot contact them or send them messages. You have to contact them through some other medium or application.

Bonus Tips

Messages Not Sending on iPhone and Android

If your text messages are not sent, the most common issue can be a network problem. Either your signals are weak, or if you are using iMessage on iOS or its mirror service on Androids that uses Google Duo, it means that your internet or mobile data is not working.

To fix the cellular signal issue, you have to toggle on Flight mode until it cuts off all connections and then toggles it off again to regain connectivity. Doing this will connect you to the nearest cellphone tower, and you will get the best possible network coverage. This will also help in providing better cellular data coverage as well.

For Wi-Fi, either reconnect your phone to a different Wi-Fi network or manually restart your router, and that will hopefully solve the internet issue.

Re: Facebook Messanger issue

nichoB — Fri, 24 Jan 2025 17:00:43 GMT

I'm sorry, but none of that helped. My video is not too big. It's not the network as I'm not even on data while sending. And my wife's phone worked just fine on the same wifi I'm on. I cleared cache, cleared data. I tried mobile data. I tried sharing from my gallery. I tried recording a video on messenger and sending that. Nothing works. It immediately says "unable to send." I deleted and re-downloaded the app. Logged out and logged back in. This issue seems to either be on Facebooks end or Samsungs. This is so frustrating as there's absolutely nothing i can do to fix this, it seems.

Re: Re: Facebook Messanger issue

TechZilla — Fri, 24 Jan 2025 17:10:51 GMT

Have you sent this person something else like a simple message and see if they received it? Have you tried sending the video to someone else and seeing if it goes through? Is the video in question actually stored in the phone or is it in the cloud? Cloud photos and videos show in the gallery as if they are actually on your phone. The problem might be trying to pull it from the cloud to send it via a server on FB messenger.

Re: Re: Facebook Messanger issue

nichoB — Fri, 24 Jan 2025 17:28:49 GMT

Yes. I was already having a conversation with the person. The video is on my phone. Again, pictures send without issue. I've tried to send videos to multiple people and it never works. It always says unable to send. The video will send on Instagram, Snapchat, WhatsApp, but not messenger. I need to send on messenger as it has the highest quality and certain people can only be reached through messenger.

Re: Re: Facebook Messanger issue

Niksi — Sun, 25 May 2025 20:48:52 GMT

Hi nicho B. Did you get this problem solved? If so, can you please tell me how you done it? My partner has the same problem 😒

Re: Re: Facebook Messanger issue

nichoB — Mon, 26 May 2025 00:02:27 GMT

Unfortunately, no. It still hasnt been fixed. I don't understand why. I have to use messenger on a different device if I want to send a video. It's so annoying.

Re: Facebook Messanger issue

Galana14 — Sat, 07 Jun 2025 21:24:36 GMT

I can't get anything to send. Messages either. Messenger works just fine on my desktop. It shows it's "sending" but if I got to another message and go back, it has disappeared like I typed nothing. I receive all messages just fine. But I can't open any images in them. I tried the steps above also and still nothing.

Re: Facebook Messanger issue

Members_adLaHv6 — Mon, 09 Jun 2025 10:33:43 GMT

This started happening to me at the weekend. I'm having to restart my phone to kick it back working but then it'll crash again. App doesn't require updating so I have no idea what the issue it.

Re: Facebook Messanger issue

mikhailxd — Mon, 09 Jun 2025 13:14:46 GMT

its happened to me also what i need to do just to send msg is to force stop the messenger app. i think this happened after the update

Re: Facebook Messanger issue

mattfriend101 — Sun, 22 Jun 2025 13:07:46 GMT

Me and my partner are having the same issues or similar. I have S24 Ultra she has s21 compact. I've been needing to delete cache etc for around 18months or so to open notifications in Facebook and i did have the Messenger issue but I only occasionally have the Facebook issue now so deleting the cache and force stopping it works for me, my partner however is having messenger issues of messages not sending and appears to need to delete the cache pretty much everytine to send a message.
This has only been happing for her the last few days since Samsung update.
Very frustrating.

Re: Facebook Messanger issue

mikhailxd — Sun, 22 Jun 2025 13:16:20 GMT

Uninstall your current Facebook Messenger and install this version. Remove auto-update as well. For me, it's working now without any issues.

Re: Facebook Messanger issue

nichoB — Mon, 23 Jun 2025 13:30:54 GMT

Clearing the cache does nothing for me. I've looked through the app details, but can't seem to find a force stop option. I know it exists, so I'm confused on why I can't find it.

Re: Facebook Messanger issue

nichoB — Mon, 23 Jun 2025 13:31:19 GMT

I'm already on that version.

Re: Re: Facebook Messanger issue

mattfriend101 — Mon, 23 Jun 2025 13:36:34 GMT

It's there right at the bottom of the screen as soon as you investigate the app.

Re: Re: Facebook Messanger issue

nichoB — Mon, 23 Jun 2025 13:40:47 GMT

Oh! Duh lol.

Well, I tried it and it did nothing for me. Thanks anyway!

Re: Facebook Messanger issue

EmLucille32 — Tue, 24 Jun 2025 02:13:30 GMT

I think i found a fix!! Settings > Apps > Messenger > Battery and turn off optimization for messenger!! Just change it to "unrestricted"! ChatGPT said this because I guess the heavy battery saving restrictions in the new update have been causing issues in messenger apps.

Re: Facebook Messanger issue

EmLucille32 — Tue, 24 Jun 2025 02:14:25 GMT

Re: Facebook Messanger issue

nichoB — Tue, 24 Jun 2025 02:59:51 GMT

Yes! This worked! Thank you SO MUCH!!!

Re: Facebook Messanger issue

EmLucille32 — Tue, 24 Jun 2025 03:04:17 GMT

Yay im so happy!! I think im the first one on the internet to find this out because I can't find it ANYWHERE so im just out here telling everybody 🤣