topic Re: S23 Screen Recorder Not Capturing App Sound Only in Mobile Apps & Services

S23 Screen Recorder Not Capturing App Sound Only

mbabamahmoudi — Fri, 15 Nov 2024 11:21:58 GMT

Hello,

I recently purchased a new Galaxy S23 and need to record something that includes both visuals and sound. However, when I select the "Sound" option in the Screen Recorder, it fails to capture the app's audio (see attached image).

A few notes:

I know the "Media & Mic" option works, but that's not ideal for me. I need to record in a busy environment and only want the app's sound in the recording, without any background noise.
I have completed all updates, including the OS and Samsung apps, and I’ve also restarted the device.
Additionally, I've tried third-party screen recording apps like "Xrecorder," but the issue persists there as well.

Thank you for your assistance!

#SamsungCapture#ScreenRecorder

Re: S23 Screen Recorder Not Capturing App Sound Only

lminvti — Fri, 15 Nov 2024 11:41:35 GMT

Hi there 👋 and welcome.
Have you tried start recording prior opening app you want to record?

Re: S23 Screen Recorder Not Capturing App Sound Only

KholaI — Fri, 15 Nov 2024 13:33:42 GMT

Hey @mbabamahmoudi

Just so I'm getting this right, when you select the 'Media' option when screen recording, the sound is not recorded? I've just tried using the feature, and I was able to record audio and visual when selecting the 'Media' option. When making recording, is the sound enabled on the video?

Also, when you head into the Gallery app, tap on the recording > Play > Ensure the muted Sound icon (bottom right) is not enabled. If it is, simply tap on it again to enable sound.

Re: S23 Screen Recorder Not Capturing App Sound Only

mbabamahmoudi — Fri, 15 Nov 2024 15:49:09 GMT

Hello @KholaI ,

Yes, all the sound levels are maximum. And during the recording I can hear the application sound. Also in the gallery I've checked that the sound button is unmuted. Still no sound! Please see the video attached:

(view in My Videos)

Re: S23 Screen Recorder Not Capturing App Sound Only

mbabamahmoudi — Fri, 15 Nov 2024 16:10:55 GMT

Hello,

I just did, still no sound.

Re: Re: S23 Screen Recorder Not Capturing App Sound Only

lminvti — Fri, 15 Nov 2024 16:29:58 GMT

Try wipe cache partition as I've seems to be working perfectly on my s24 ultra

Re: Re: S23 Screen Recorder Not Capturing App Sound Only

mbabamahmoudi — Fri, 15 Nov 2024 19:59:30 GMT

Done! Still no Sound.

Re: S23 Screen Recorder Not Capturing App Sound Only

mbabamahmoudi — Fri, 15 Nov 2024 22:22:56 GMT

Now I'm doubting this might be an issue related to Android 14. I did the exact same test with a Pixel phone on Android 14 and faced the issue. Can someone confirm if they can record videos with Media Sound option on Android 14?

Re: S23 Screen Recorder Not Capturing App Sound Only

KholaI — Sat, 16 Nov 2024 10:12:29 GMT

Thanks for sharing that. I've had another go at this and I was able to capture sound when using other apps, but not with the Google Maps app, which leads me to believe the sound is not being recorded due to the app settings. With this in mind, I'd definitely advise reaching out to Google customer service, to see if they're able to provide you with more information on this.

Re: S23 Screen Recorder Not Capturing App Sound Only

mbabamahmoudi — Sat, 16 Nov 2024 12:53:07 GMT

Very Interesting! I was doing this test on 2 navigation applications google maps and Waze and both don't have a sound. But now I see other applications like Telegram, Youtube have sound.
Now I'm wondering maybe the issue is that the sound output on navigation apps comes from the device Text-to-Speech engine and that's where screen recorder app can't record the sound.