topic Re: Re: Samsung apps in Google Play Store not compatible with S24 ultra in Mobile Apps & Services

Samsung apps in Google Play Store not compatible with S24 ultra

Sonora — Sun, 10 Nov 2024 11:14:40 GMT

So let me post my many years of trying to get a response from Samsung here.

1. Why are ancient Samsung applications displayed in Google Play, which are not compatible with my devices.

2. Why does Samsung itself sell devices that are not intended for my region? S24 Ultra came to me from Poland, S21 Ultra from France, S9+ from Bulgaria. I don't change regions, Samsung sells devices outside the region.

3. Here are a couple of applications, which are system and which are not synchronized in Google Play. Please note that I have all the latest versions of these apps, but they are not shown in Google Play.

4. Why do I see duplicate applications in the Galaxy Store, for example, I see 3 Samsung Galleries, 3 Samsung Account, 2 Samsung Internet browser, etc.

Look dates of this applications! How is possible that I see that on S24 Ultra? Will I ever get answers on my questions from Samsung?

Re: Samsung apps in Google Play Store not compatible with S24 ultra

GoanGeek — Sun, 10 Nov 2024 12:24:47 GMT

Hi.

As you may know, Samsung has a crazy list of phone portfolio ranging from super budget to the more expensive flagship ones.

In some third world countries people might still be using ancient phones and hence some apps might be retained to cater for them.

That's why the stores will have the warning about compatibility ( depending on phone or region)

I believe we have gone through the different region phone selling as it could be your country may not have a manufacturing plant and depending on market size and the mobile network provider they will always try to source from the cheapest available source.

Also. Do you buy phones direct from Samsung or through mobile providers?

Re: Samsung apps in Google Play Store not compatible with S24 ultra

Sonora — Sun, 10 Nov 2024 12:38:02 GMT

All 3 phones, S9+, S21U and S24U I bought DIRECTLY from Samsung web in my country.

What third world country, I'm in Europe. Moreover, Samsung sent a notification about a new way of collecting rewards points and that they can be used anywhere in Europe, that I don't have to buy exclusively on the domestic Samsung web, but simply also from Germany, Austria, Spain, etc.

I'm not only one with this issues, look reviews in Google Play

Re: Samsung apps in Google Play Store not compatible with S24 ultra

Sonora — Sun, 10 Nov 2024 12:47:35 GMT

I didn't know that Samsung have manufacturing plant in UK 😂. If I remember correctly, you said that your phone was made in Vietnam. Main too, but came from Poland

Re: Re: Samsung apps in Google Play Store not compatible with S24 ultra

GoanGeek — Sun, 10 Nov 2024 13:15:52 GMT

I never said they have a manufacturing plant in UK. 😊

As I mentioned, we have already discussed it.

I personally love to enjoy my phone without going into the logistics and how this things happen.

I used to get bothered. I agree and I guess it's good to know.

But as long as I have a good quality phone, which works as intended. I am a happy bunny .

Re: Re: Samsung apps in Google Play Store not compatible with S24 ultra

Sonora — Sun, 10 Nov 2024 13:25:42 GMT

I'm also a happy bunny with S24 Ultra.

I just uninstalled the "latest" Samsung Cloud for Wear updates in Google Play. And what happened? In the Galaxy Store, it says that there is an update for Samsung Cloud, (which I already installed it yesterday.) So, by uninstalling Samsung Cloud for Wear, I actually uninstalled the latest Samsung Cloud update. That's not quite normal, is it?

Re: Samsung apps in Google Play Store not compatible with S24 ultra

Glenntech — Sun, 10 Nov 2024 13:43:01 GMT

Different regions have different rules and regulations.
One main thing is with some of the features that some countries won't allow or region specific
So that's partly why phones are assigned to particular regions

If an app is not compatible with the latest software. Then the app developers have not updated apps to accommodate.
This has nothing to do with Samsung at all.
App developers know software gets changed every year by Google and Samsung updates the One UI software to accommodate including new features
You will have to contact the app developers regarding updating apps.
It could be if the phone is from another region, that region doesn't allow types certain applications or app developers have not registered the apps for those regions
Again you will need to contact them about this

As for Samsung selling phones for other regions. This I've never heard of
I would suggest you may have gone through a third party franchise of some sort.

Samsung own shops and online will only sell devices for that specific country or region
If where you have purchased is doing what you say, then i would contact Samsung online customer support and check why they have sold what they have

Re: Samsung apps in Google Play Store not compatible with S24 ultra

Fiona26 — Sun, 10 Nov 2024 13:55:39 GMT

Honestly I wouldn't let the google playstore not compatible concern you. It's compatible and works and being updated through the galaxy store. Don't let it worry you. I did have one app that use to download from both stores and that was amazon prime. Yet I never installed it from the galaxy store. Have you tried to manage apps in playstore? Try to delete the 3 showing of the gallery app. See if that gets rid of them for good.

Re: Samsung apps in Google Play Store not compatible with S24 ultra

Sonora — Sun, 10 Nov 2024 14:17:43 GMT

Unfortunately, I cannot uninstall them, there is no update or uninstall option. Now I updated Samsung Cloud again in the Galaxy Store. Google Play says that Samsung Cloud for Wear OS has been recently updated.😆

It's not that I'm particularly worried about this issue, but it's quite irritating and confusing when you see in Google Play that the last update of a Samsung application was in 2018. On a mobile phone produced in 2024. I have never used Smart Switch, I always install all applications on a new phone directly from Google Play or the Galaxy Store

Re: Re: Samsung apps in Google Play Store not compatible with S24 ultra

Fiona26 — Sun, 10 Nov 2024 14:42:55 GMT

Even when it's a new phone, playstore and galaxy store all have data from the account that's been used. When I go into manage apps > not installed on my devices. It will show all apps that I have had downloaded on previous devices. Might be the reason these apps show from that year as it was once downloaded from playstore back then. It's odd though. Especially when the gallery app doesn't even show in the playstore for me.

Re: Samsung apps in Google Play Store not compatible with S24 ultra

Sonora — Sun, 10 Nov 2024 14:45:58 GMT

This is not true, I bought S24 ultra directly from Samsung web in my country, I have an invoice from Samsung, and they also sent me their (Samsung) order from the Poland Store, where Samsung ordered my pre-ordered Ultra from them. That's how I know my Ultra came from Poland .

I didn't know that developers from my region are in charge of updating Samsung apps?!?! Isn't it Samsung who updates their apps 🤔

Re: Re: Samsung apps in Google Play Store not compatible with S24 ultra

Sonora — Sun, 10 Nov 2024 14:59:13 GMT

In setting up the phone, those apps were not in Google Play. They appeared later. I don't know which backup is to blame for this, Google's or Samsung's, because I didn't get an answer from either Google or Samsung, and I tried several times. Now that post below mine about the incompatibility of Samsung Gallery reminded me of that so I wrote this post.