topic Re: Samsung Email app unable to search old emails in Mobile Apps & Services

Samsung Email app unable to search old emails

Mariner_Rio — Fri, 13 Sep 2024 12:30:03 GMT

I'm a user of the Galaxy S23+ smartphone, and I use the Samsung Email app to access my hotmail emails. The app has always worked without any issues, but approximately 5 days ago, it stopped being able to search for old emails.

Whenever I use the search function, it returns the errors: "Unable to search" and "Inbox was searched on the server. No emails found." The only way I can access old emails is by setting the display period in the settings to "Always." However, this makes the loading process slower and still returns "No emails found" when I perform a search.

Has anyone else experienced this issue or knows how to fix it?

Re: Samsung Email app unable to search old emails

TheChico — Sat, 14 Sep 2024 00:21:59 GMT

I'm experiencing the same issue. It started a few days ago.

Re: Samsung Email app unable to search old emails

AsadM — Sat, 14 Sep 2024 08:52:26 GMT

I can certainly help you identify why you can't find your older emails, @Mariner_Rio @TheChico

Can you find and access your older emails if you sign into your email account on a web browser via the email account provider's website?

Re: Samsung Email app unable to search old emails

Mariner_Rio — Sat, 14 Sep 2024 10:49:09 GMT

Thank you @AsadM

Everything is working fine for me at the web browser and even if using the outlook app. The error is happening only at the Samsung Email app.

Re: Samsung Email app unable to search old emails

AsadM — Sat, 14 Sep 2024 12:38:30 GMT

Thanks for sharing this, @Mariner_Rio. Let's check the email sync period to ensure it's adjusted correctly. You can do this by going into the Email app > 3 lines in the top left > Settings cog in the top right > Select your email account > Scroll down to sync settings > Select 'Email sync period' > Apply the option convenient for you. If the emails are over a month old, it'll be ideal to select 'All time'. After you've done this, go into your Inbox, swipe down to refresh your folder.

Re: Samsung Email app unable to search old emails

Mariner_Rio — Sat, 14 Sep 2024 13:37:29 GMT

Thanks again for helping, @AsadM

As english is not my main language, probably some of the terms I used were different, but that was what I was using as a partial solution.

Previously I would always set the sync period to about a week as to display only recent e-mails. Whenever I needed to look for an older e-mail, the search feature would show the option to serch for older emails, last 12 months and then older than 12 months. This would make the app search for the mails at the server and worked just fine till about a week ago.

Now, the only way I can access these mails is changing the sync period to All Time, but this makes the inbox full with all my mails, makes the sync a lot slower and shows notifications of older left as unread ones (I keep all my mails and used to leave some important ones as unread to make them easier to find when searching in the app). Like I said, it works as a partial solution to try and avoid the error.

Re: Samsung Email app unable to search old emails

AsadM — Sat, 14 Sep 2024 15:26:54 GMT

If the Email app is running slower because you've applied 'All time' as your sync period, @Mariner_Rio, it will be ideal for you to send an Error report within 15 minutes after this happens. This will allow one of our Specialists to look into the issue and identify if this is a fault, or if the app is running normally. You can send this by going into the Members app > Support > Error reports.

Re: Samsung Email app unable to search old emails

CMcL — Sat, 14 Sep 2024 17:06:54 GMT

I have exactly the same problem. We don't want to sync all our messages. We want to sync a week or a few weeks but have the ability to search further back (without having to bring up all the emails up to that point) This also started for me a few days ago and is extremely annoying.

Re: Samsung Email app unable to search old emails

Mariner_Rio — Sat, 14 Sep 2024 23:01:02 GMT

Tried sending the report as suggested, @AsadM. No error found at support. After all the initial sync the app behaved at normal speeds, it was more like too much mails to sync.

The search error continues happening, and as @CMcL said at the post here, it is really annoying. I can't find what changed days ago so the app started showing this error.

Re: Samsung Email app unable to search old emails

Rainbow231 — Sun, 15 Sep 2024 04:45:02 GMT

Hi there

I have the exact same problem - only started happening about 1 week ago.

Any tips for how to fix this?

Re: Samsung Email app unable to search old emails

AndrewL — Sun, 15 Sep 2024 10:15:26 GMT

For those of you affected by this issue, it may be related to a recent announcement by Microsoft that they will no longer support the use of third party email and calendar apps that require you to sign in with only your MS username and password. If you check your email inbox, have you received an email from Microsoft regarding this issue?

Re: Samsung Email app unable to search old emails

Nailaa — Sun, 15 Sep 2024 14:55:35 GMT

This same problem is happening to me and my husband! We both have the s23 and s23 ultra, emails were working find up until a week or so ago! Hope there's a quick fix as I have always used the email app and its very convenient for me

Re: Samsung Email app unable to search old emails

Members_14Pz8KM — Sun, 15 Sep 2024 18:17:11 GMT

Yes, I have this issue, too. Very irritating. I have tried the fixes suggested but nothing has worked. It is particularly annoying to have to keep explaining that this is about the Samsung email app's ability to search the Outlook server, rather than the length of time it displays emails. I have resorted to using the Outlook app separately to access and retrieve Hotmail, which is annoying because it was useful to have all my email accounts sitting within the one Samsung email app.

Re: Samsung Email app unable to search old emails

Brian SouthAl — Mon, 16 Sep 2024 05:18:42 GMT

Add another user to the list of people who are suddenly unable to retrieve "older" server emails from their Hotmail account via the Samsung email app. Even if I scroll for older emails without a search term, I will get a message that no emails exist.

I do not have a problem retrieving older mails from my other non-Microsoft email accounts, and I am able to retrieve my Hotmail emails from MS Office Outlook or Outlook via PC web browsers.

I saw above a mention that Hotmail (and all MS emails, I guess?) will no longer support 3rd-party apps that use only account-and -password logins. Does this extend to the Samsung email app, or is there a solution to allow it to continue to be useful?

Re: Samsung Email app unable to search old emails

CMcL — Mon, 16 Sep 2024 08:49:57 GMT

Well there was a delay in replying because I had to wait until I was in front of my laptop to search for the message you refer to - which is exactly the problem!

I found an email from Microsoft from the end of August with changes coming in to force on the 30th Sept but no mention there. I've probably deleted older ones.

I find the Samsung app much more attractive and user friendly than the Outlook one.

However, if this situation cannot be rectified perhaps someone can suggest a well laid out alternative?!

Re: Samsung Email app unable to search old emails

DaisyGeo — Mon, 16 Sep 2024 14:55:29 GMT

I have exactly the same problem - started a few days ago. Not helpful Samsung!

Re: Samsung Email app unable to search old emails

freddett — Mon, 16 Sep 2024 19:53:37 GMT

I am having the same issue

Re: Samsung Email app unable to search old emails

wabbit_of_cc — Mon, 16 Sep 2024 20:46:59 GMT

Same problem too... is there a fix?

Re: Samsung Email app unable to search old emails

COYS1 — Tue, 17 Sep 2024 15:21:46 GMT

I've signed in again using the Microsoft Authenticator app rather than just username and password and I'm still having the same problem.

Re: Samsung Email app unable to search old emails

NickL1979 — Tue, 17 Sep 2024 21:04:52 GMT

So, you are saying we basically have to use a different service if we want to see mail that is more than 5 days old? That is pretty ridiculous. I was very happy with this app. This issue is happening on all of my samsung devices (phone and tablet.) I have no problem finding my old emails on an ipad that I have or my HP Laptop.

So, you are basically saying "go somewhere else if you want to see any emails?"