topic can not connect to internet in Mobile Apps & Services

can not connect to internet

Members_dXc5u6h — Wed, 11 Sep 2024 10:29:57 GMT

I bought my Brand new s24 ultra on 14 aug 2024, I found a problem with my internet connection.

In mobile show me full bar and 5g connected but when i open internet browser, Instagram, whats app, its not working

I call Samsung care they give me some suggestion like software update and factory reset, I did both and problem still there. its show me and connected but can not excess internet.
Its continuously drop and connected to internet.
Now they said you need to book appointment to repair mobile.
First thing, I bought s24 ultra in full price, I expect to working condition, Now i found problem and they said we will repair it.
IF i allow it will drop my mobile price (when you do tread in).

samsung care said we can not do anything you need to ask store and store said we can not do anything you need to tell samsung care.

Worst decision to move apple to samsung. Not expect this kind of service.

Please if any one have same problem and you have solution please mention it.

Re: can not connect to internet

SocietyGirl — Wed, 11 Sep 2024 10:41:08 GMT

Have you tried contacting your network provider? Before this though, I'd check that Mobile Data is enabled in settings (you can search for it).

Re: can not connect to internet

Members_dXc5u6h — Wed, 11 Sep 2024 10:44:17 GMT

I did call my network provider and also check my mobile data turn on.
We can see on top of the mobile right side. If its turn on, we can see 4g or 5g next to the bar.

I tried with different mobile(apple 15 pro max) and its working fine, but only in my phone s24 ultra

Right ?

Re: can not connect to internet

Glenntech — Wed, 11 Sep 2024 10:44:56 GMT

Quite often a new SIM card maybe needed if the SIM card is a few years old.
Could be down to network upgrade works as well.
If you have a case on the phone. Does it make a difference with taking that off.
Some cases can affect signal quality.
I carry 3 phones around and with different networks.
They are at times all affected in certain areas.
Consider turning off the 5G. At times I find the 5G networks hopeless unless I'm in an area with a better network

Re: can not connect to internet

Members_dXc5u6h — Wed, 11 Sep 2024 10:48:00 GMT

yes, conntected with Vodafone, No problem at all.
it 5 month old
if i need to down grade then no need to buy new mobile.
i dont use phone case.
i just have 1 mobile.

Thank you so much

Re: can not connect to internet

OmegaMutant — Wed, 11 Sep 2024 11:31:57 GMT

I had the exact same problem with Vodafone but on a different model.

The 5G would work fine in my iPhone 14 Pro Max but not on my Samsung. They escalated issue and removed the 5G add-on from my account and re-added it and this fixed problem.

I wonder if it'd because they offer 5G Ultra for Samsung customers maybe? Idk.

But sounds like Samsung are giving you a resolution of booking repair so they can get hands on to see if the problem is with the phone?

Also maybe try a different network sim in the phone see if you get same issue?

Re: can not connect to internet

Members_dXc5u6h — Wed, 11 Sep 2024 14:32:08 GMT

Now some one say logically.

Yes they told me to book repair appointment and see what they can do. My problem is why i let them to fix their problem and in return in got nothing. I buy brand new phone and i found a problem.

I can ask my network provider to fix this issue like you said hope fully it will work.

When i called they said it is a mobile store problem and when i called mobile store they said it is samsung care problem.They are just pointing each other.

Service like pathetic. We bought phone and we have to solve problem. in any case customer need to suffer.