topic Re: digital Wellbeing app problem in Mobile Apps & Services

digital Wellbeing app problem

HammyWill — Tue, 07 Jul 2020 10:00:40 GMT

Hey,

When using digital Wellbeing app i set a timer on Instagram, lets say twentie minutes, eventually the instagram goes grey even though ive only been on the app for 4 minutes, is instagram working in the background, why doesn't the app record the actuall screen time?

Re: digital Wellbeing app problem

TessM — Tue, 07 Jul 2020 12:29:01 GMT

Hey @HammyWill ,

have you tried to turn off the feature that allows the app to run on the background? This can be done from Settings> Apps> Instagram.

Re: digital Wellbeing app problem

HammyWill — Tue, 07 Jul 2020 13:13:06 GMT

Yes, I've followed all steps found on the Internet, instagram seems to be running deeper in the background than i can operate to close?

Re: digital Wellbeing app problem

TessM — Tue, 07 Jul 2020 13:15:22 GMT

Is this the only app affected? Would you be able to test the same with a different app?

Re: digital Wellbeing app problem

HammyWill — Tue, 07 Jul 2020 13:19:29 GMT

yes this is the only app effected

Re: digital Wellbeing app problem

TessM — Tue, 07 Jul 2020 13:33:03 GMT

This may mean that something on the app is stopping this to work correctly. I would suggest reaching their app developer from the Play Store to inform them about this so they can include a fix on future updates. You can also share this with our developers. To do this, open the Samsung Members app and navigate to> Menu (3 Lines in the top left) > Support> Send Feedback> Error Reports.

Re: digital Wellbeing app problem

ciucet — Tue, 05 Jan 2021 10:09:11 GMT

Was this problem solved? I have exactly the same issue.

Re: Re: digital Wellbeing app problem

HammyWill — Tue, 05 Jan 2021 11:32:21 GMT

it is was not i just deleted the instagram app. Instagram never got back to me