topic Re: Unable to connect to Cloud server in Mobile Apps & Services

Unable to connect to Cloud server

Mthoth — Tue, 05 Mar 2019 13:32:07 GMT

Hello.

Something wrong with the Samsung Cloud servers?

I have S6, S7, and Galaxy Tab S2, which are configured to backup to the Cloud and to sync the galleries across the three devices. That was working well enough, until recently the tablet started to flash a message at the bottom of the screen saying it was unable to connect to the cloud server. I thought it may be temporary, I'll figure it out when I have a moment.

But now the S6 and the S7 have also not been able to connect to the cloud servers. No backup, no gallery sync. Is something going on with the servers? Anybody else seeing this? This has been happening for maybe two weeks now.

Restarting the devices does not fix it. Clearing Samsung Cloud and Samsung Account data does not fix it. Removing the account and re-entering it does not fix it. It must be the servers, or is it my account?

Re: Unable to connect to Cloud server

Talí — Thu, 25 Oct 2018 13:26:39 GMT

Hi Mthoth,

You can check out your Samsung Cloud contents at https://support.samsungcloud.com

This way you can look up your cloud contents via PC/Laptop etc. Try and see if you can reach your files via there.

Re: Unable to connect to Cloud server

Mthoth — Fri, 26 Oct 2018 08:50:27 GMT

Thanks for the help.

However, it turns out it was something router-related. I noticed that the Cloud connection was working fine on mobile data. A quick reboot of the router verified that it all came down to that.

Funny, never had a single problem with the router in two years, and even now everything else was working just as well as ever. Just the Samsung Cloud bit was having trouble connecting for whatever reason. If anyone can venture a guess as to the explanation, I'd be very interested to hear it, but other than that, the problem is solved for now.

Re: Unable to connect to Cloud server

mitopa — Wed, 30 Jan 2019 04:44:17 GMT

@Talí wrote:

You can check out your Samsung Cloud contents at https://support.samsungcloud.com.

Awesome!

Re: Unable to connect to Cloud server

SharonMcLendon — Sun, 15 Mar 2020 14:43:40 GMT

@Mthoth wrote:

Hello.

Something wrong with the Samsung Cloud servers?

I have S6, S7, and Galaxy Tab S2, which are configured to backup to the Cloud and to sync the galleries across the three devices. That was working well enough, until recently the tablet started to flash a message at the bottom of the screen saying it was unable to connect to the cloud server. I thought it may be temporary, I'll figure it out when I have a moment.

But now the S6 and the S7 have also not been able to connect to the cloud servers. No backup, no gallery sync. Is something going on with the servers? Anybody else seeing this? This has been happening for maybe two weeks now.

Restarting the devices does not fix it. Clearing Samsung Cloud and Samsung Account data does not fix it. Removing the account and re-entering it does not fix it. It must be the servers, or is it my account?

I now have a Motorola Z2play. I received a message that I needed to back up photos to the cloud, but that is no longer available.

Re: Unable to connect to Cloud server

Zarzoor — Sun, 26 Apr 2020 09:23:07 GMT

I have the same problem, I reset my router but the problem still there
another solution ?

Re: Unable to connect to Cloud server

antfros — Sun, 10 May 2020 08:03:36 GMT

Same problem here....

Re: Unable to connect to Cloud server

sunnybahi — Thu, 14 May 2020 15:29:48 GMT

Yes plz backup parlbm

Re: Unable to connect to Cloud server

Kbennett65 — Thu, 14 May 2020 23:57:43 GMT

I'm having the same problem and it's driving me crazy! I can't log into Samsung Cloud. I can't back up my phone, I get an "unable to authenticate Samsung account" error. I try logging into Samsung Cloud on my PC and while I can log in and see that I have files I can't actually do anything with them.

Re: Unable to connect to Cloud server

MsDropofrain — Tue, 07 Jul 2020 06:03:47 GMT

same here. I have S6, log into my account, it shows that I have 1700+ images but I am not able to look at them or delete. I don't even know what's saved and what's not. so dumb

Re: Unable to connect to Cloud server

Kbennett65 — Thu, 09 Jul 2020 14:37:36 GMT

I found a fix that worked. If you are on a PC download the Samsung Gallery app from the MIcrosoft store and log in from there. Then you can actually work with the saved photos. Turns out all of the pictures I had in that account were duplicates for me, but at least I know now what I had!

Re: Unable to connect to Cloud server

Johnny13 — Sat, 11 Jul 2020 00:06:23 GMT

4.5 G of photos. Unable to download to my computer.

Getting a new phone.

Samsung, what is going on?

Not sure I want another Samsung phone if they cannot maintain a functioning server.

Re: Unable to connect to Cloud server

Kbennett65 — Sat, 11 Jul 2020 18:45:20 GMT

4.5 G is a lot! I posted a reply to somebody else that works to recover them. You just need to download the Gallery app from the microsoft store, log in with your account aand all the pictures should show up. They can then be saved to a computer

Re: Unable to connect to Cloud server

Johnny13 — Sat, 11 Jul 2020 19:36:19 GMT

Thank Kbennnett65 for you suggestions.

Unfortunately, I have an iMac and there is no Gallery app.

Not sure why you would need a third party app to access Samsung Cloud...

Re: Unable to connect to Cloud server

Kbennett65 — Sun, 12 Jul 2020 06:23:38 GMT

it is the Samsung Gallery app. I don't use a Mac but if the app is in the Microsoft store maybe there's a Mac version? Won't hurt to look