topic Re: Re: Galaxy Store issues in Mobile Apps & Services

Galaxy Store issues

さよ — Thu, 18 Apr 2024 14:46:55 GMT

More so since the OneUI 6.1 update, the Galaxy Store continuously refuses to work properly. I continuously receive the error that something went wrong trying to connect to the it (the Galaxy Store). On the off chance it works. The issue soon returns. Currently it comes up every time i try to update (assuming i can get the app open, as the error repeats there too)

Anyone else facing issues? Any tips or ways to fix this? It's rather inconvenient.

Re: Galaxy Store issues

AndrewL — Thu, 18 Apr 2024 14:53:07 GMT

@さよ: Please can you confirm the model number of the device you're experiencing this issue on? Furthermore, are you connected to Wi-Fi or Mobile data when you attempt to access the Galaxy Store, or perform an update?

In the meantime, please head to Settings > Apps > Galaxy Store > Force stop > Storage > Clear cache, then restart your device to see if this helps. While you're here, tap on 'Galaxy Store settings' > About Galaxy Store, and check for any available updates from here.

Re: Re: Galaxy Store issues

さよ — Thu, 18 Apr 2024 14:56:46 GMT

The Galaxy S23 Ultra (SM-S918BB/DS)
I've tried both connections. I mostly have used the store on WiFi.
I've tried clearing cache and data but not restarting, if it makes a difference, ill give it a shot too.
The store is at the latest version.

Re: Galaxy Store issues

Regor250 — Sat, 03 Aug 2024 23:57:23 GMT

No luck here either, Samsung Tab S7FE tablet, all I get is blank icons, not connecting although all other app do. Cleared cache, forced stop, rebooted, reset modem to no avail. Can't update my apps, 24 pending!

Re: Re: Galaxy Store issues

さよ — Sun, 04 Aug 2024 00:12:58 GMT

I dont quite remember what happened or what I did but have you tried clearing the app data too? I think after everything it eventually just worked again. So if not that just try again in a good while. It's been fine since whatever fixed it

Re: Re: Galaxy Store issues

Regor250 — Mon, 05 Aug 2024 03:46:28 GMT

Just tried,,didn't work either, but tx for the suggestion.

Re: Re: Re: Galaxy Store issues

さよ — Mon, 05 Aug 2024 10:31:23 GMT

Ah well. That's a shame. Perhaps it'll start working again later down the line. I remember now that certain wifi connections sometimes stopped it from working. So if you haven't already try using mobile data or another wifi connection (and clearing cache as needed)

Re: Re: Re: Galaxy Store issues

Regor250 — Tue, 06 Aug 2024 22:23:38 GMT

Tx. It's working again today, didn't do anything different, but it updated itself. I'm happy now 😊

Re: Re: Re: Re: Galaxy Store issues

さよ — Tue, 06 Aug 2024 23:33:12 GMT

Great! Hoping it stays that way.

Re: Re: Re: Re: Galaxy Store issues

Regor250 — Wed, 07 Aug 2024 00:21:09 GMT

Crossed fingers, thank you for taking the time to help 🙏

Re: Re: Re: Re: Re: Galaxy Store issues

さよ — Wed, 07 Aug 2024 00:23:19 GMT

No worries, haven't had any issues since then but it might still be rocky for a bit. Nonetheless here's to hoping it stays smooth.

Re: Galaxy Store issues

Anezka Kob — Tue, 20 Aug 2024 15:20:13 GMT

I got new phone today, I have the same problem, it is updated (4.5.66.4) so it isn´t solution for me. It blocks me from sim card managment which is pretty annoying. Any suggestions?

Re: Re: Galaxy Store issues

さよ — Tue, 20 Aug 2024 15:27:59 GMT

It's a tough situation, I kind of got by with luck. You say it blocks the management of your SIM? So maybe try getting into the store without a SIM. As I said to someone else, try other wifi or even data connection(s) alongside other common tactics like restarts or clearing app cache and/or data (this also helped in my case)