topic Re: Just joined and need help in Mobile Apps & Services

Just joined and need help

Tommy-c- — Thu, 18 Jul 2024 23:12:45 GMT

Hi to all

Please can someone help me

I'm using my daughter's phone and she's still signed into her Samsung account on this device. I can't reset the phone because of her photos and what ever else is on here

Our files are getting mixed up somehow

I don't know her password to sign her out

She doesn't remember it and no longer has the old phone number for verification

Its driving me all sorts is going wrong

Storage full

Her photos getting backed up to my Google account

My photos are getting saved to her Samsung cloud

Re: Just joined and need help

Robin999 — Thu, 18 Jul 2024 23:33:32 GMT

Are you wanting to factory reset the device so it wipes all data?

Re: Just joined and need help

Tommy-c- — Thu, 18 Jul 2024 23:43:27 GMT

No mate definitely not just sign out of her Samsung account
I can't reset the phone not sure if she has her account backed up and saved
And she remembers none of her details passwords or her verification number or email
So I'm not happy

Re: Re: Just joined and need help

Robin999 — Thu, 18 Jul 2024 23:55:30 GMT

Settings>accounts and backups>manage accounts>scroll to her Samsung account ( email address). Tap on it. Tap remove account.

Re: Just joined and need help

OmegaMutant — Fri, 19 Jul 2024 00:47:58 GMT

To reset password you'll need to get 2-step verification code which, you're not going to get if the account is linked to an old number.

For this aspect, the Samsung account holder will need to call Samsung Support and speak with the accounts team. There is a webform to do it online but that takes 2 weeks... not sure if accounts can do it quicker but worth a check.

Once number is updated then can update password and sign out.

Your photos won't be backed up to her Samsung Cloud. Samsung Cloud doesn't back up photos/videos. These will be backed up to Google Photos or Microsoft One Drive.

Go to Google Photos (if installed on phone.) Click on circle at top right and press the arrow (pointing down) next to the name/email and see what account the photos are being backed up to.