discussione Re: Lost Profile in Mobile Apps & Services

Lost Profile

bobk24 — Tue, 16 Jul 2024 16:41:35 GMT

Recently found I had two Samsung accounts. On the advice od Samsung support I deleted one of them, the one that was not linked to my community profile. My community profile details have now disappeared just showing New User- and a string of random numbers. Attempting to register again shows nickname not available - anyone?

Re: Lost Profile

AndrewL — Tue, 16 Jul 2024 17:01:18 GMT

@bobk24: Are you certain that you deleted the right account? If you head to the Samsung Members app > Tap the 3 dots in the top right > Settings > Samsung account, is the correct account displayed here?

Re: Lost Profile

bobk24 — Tue, 16 Jul 2024 18:32:20 GMT

Andrew, yes, I deleted the correct account and the correct details are showing in the Members app settings. They are also partially correct on the community website which is where I am typing this,. in that the 'member since' date is correct. As you will have gathered I have created this new profile to work round the situation.