topic Re: Help with childs samsung account different country region? in Mobile Apps & Services

Help with childs samsung account different country region?

Daisybug — Sun, 28 Jan 2024 15:21:45 GMT

I have created my childs Sansung account as he is 12. But when I try to log in it says it can't due to the account being in a different country or region.

Both phones are next to each other and both UK.

Re: Help with childs samsung account different country region?

AndrewL — Sun, 28 Jan 2024 15:48:42 GMT

@Daisybug: Please can you confirm the model number of the device that you're attempting to add your child's Samsung account to, along with where it was purchased? Furthermore, did you create the account on the device itself, or was this done externally?

Re: Help with childs samsung account different country region?

Members_TMgF5Tc — Sun, 31 Mar 2024 15:40:09 GMT

I am experiencing a technical issue with my daughter's phone. The device in question is a Samsung Galaxy A15, and all of its settings are configured to the United Kingdom region.

Re: Help with childs samsung account different country region?

Jonty90 — Mon, 27 May 2024 16:30:04 GMT

I've experienced this same issue today.

Child's account (UK) trying to sign-in to a UK handset but same error as reported by OP. This is happening on an A70 and A14, both bought in the UK, setup as UK and both have UK SIM cards and services running. Tried both on mobile network and wireless. Checked child's account and it's UK for sure. My own UK, non-child account logs-in fine on both.

Jonty.

Re: Help with childs samsung account different country region?

IanN — Sat, 01 Jun 2024 21:14:13 GMT

Yes, same issue here too. Just set up a child (UK) account and having similar problems with both an S20 handset and an S7 tablet. When I sign into both devices using my own (UK) account it works just fine.

Re: Help with childs samsung account different country region?

Jonty90 — Sun, 02 Jun 2024 10:31:47 GMT

@AndrewL and other support staff,

It does seem there's an issue when using correctly setup child accounts with correctly setup devices. How can this be progressed, please?

Jonty.

Re: Help with childs samsung account different country region?

Smoothyworld — Thu, 20 Jun 2024 09:46:10 GMT

I have the exact same issue.

I have a theory though. What is the OS version of all your devices?

Re: Help with childs samsung account different country region?

Jonty90 — Thu, 20 Jun 2024 11:38:18 GMT

For me, 2 devices run Android 14 with One UI 6.1 and another has Android 11 with One UI 3.1 (I think).

Very disappointed that no-one from Samsung has yet responded to this.

Jonty.

Re: Help with childs samsung account different country region?

Smoothyworld — Thu, 20 Jun 2024 11:57:06 GMT

OK, so those two devices with One UI 6.1 displays the error message?

I have six devices (3 Samsung phones, 3 Samsung tablets) and I can only sign in with child accounts on two of the phones, which coincidentally have One UI 6.1.

Phones with issue

1 Galaxy S10+ (One UI 4.1)

Tablets

2 Galaxy A8 (wifi-only, 32GB, One UI 4.1)

1 Galaxy A8 (wifi-only, 64GB, One UI 6.0)

Re: Help with childs samsung account different country region?

Jonty90 — Thu, 20 Jun 2024 13:43:46 GMT

Actually, forgive me. I was using some out of date info.

The A14 WAS on One UI 6.0 and it didn't work. It's now on 6.1 and DOES. I had tried on my own S24 Ultra and it didn't work (suspect it was on 6.0 at the time). The A70 I cannot test again right now but suspect it won't work, unless a Samsung account update is the key.

On this test A14, Samsung account version is 15.0.00.7.

More testing to be done...

Re: Re: Help with childs samsung account different country region?

IanN — Mon, 24 Jun 2024 11:13:02 GMT

I think you may be right. I have now successfully logged in my son's child account, but only when using a device running UI6.1 (an S23+ out of interest).

Re: Help with childs samsung account different country region?

Jonny88 — Wed, 26 Jun 2024 20:00:27 GMT

We are having same problem, just got our daughter A15 5G setup child account country UK on the account bought phone from amazon, software updated to 6.1 and my account logs in fine on the phone, child account says the region/country is different on the phone compared to the account , please help 😞

Re: Help with childs samsung account different country region?

Jonty S — Wed, 26 Jun 2024 20:20:51 GMT

@Jonny88 , interesting... up until now it did seem as though the need for One UI 6.1 was a factor, but you mention you're daughter's phone is on 6.1 but still not working. This could mean it's phone specific (or a combination of things) so wonder what phone model number your daughter has? e.g. SM-Sxxx...

Not wishing to digress but this whole thing is a pain and Samsung are doing NOTHING. ALL my devices are 100% UK phones (i.e. NOT EU devices but will work in the UK, just UK for the UK). Yet my daughter's A70 won't log-in to her account. My S24 and a test A14 will, along with another daughter's A14.

Samsung, your MODERATORs are expected to help here!

Re: Help with childs samsung account different country region?

CIBUK — Sun, 30 Jun 2024 09:29:36 GMT

Same issue on children's A53 5G (6.0) and A 55 5G (6.1). Aged 13 and 11 respectively.

Re: Help with childs samsung account different country region?

Jonty90 — Sun, 30 Jun 2024 10:06:53 GMT

@AndrewL , I saw that you'd replied to the OP albeit at the start of the year (2024).

Are you or your brethren able to highlight this to the necessary Samsung folk? The use of a correctly created kids account seems very flawed or rather hit and miss. In summary, errors are being experienced when attempting to log-in, claiming the country of use is incorrect when it's not. It had seemed the use of One UI 6.1 was a winner but this is not a cure for everyone, sadly.

Google's account setup for children is successful - and I use that feature for my daughters. I want to do the same with their Samsung accounts but one of two won't work. Why?

Regards, Jonty.

Re: Help with childs samsung account different country region?

HackedOffMum — Sun, 07 Jul 2024 17:52:58 GMT

Same issue. Enormously disappointing that Samsung don't even engage.

Re: Help with childs samsung account different country region?

AntS — Tue, 09 Jul 2024 11:09:38 GMT

Hi all,

It's a baffling one.

Has anyone been able to send error reports on this via the Members app? If not, then:

As soon as you can after the issue occurs (within 15 minutes is best):

Samsung Members > Support > Send feedback > Error Reports > [select error type] > choose frequency of issue, and write an accurate and good description (and attach any screenshots/pictures/videos showing the issue if you want/are able to) > tick ‘Send system log data’ > Send (the > icon on the top right).

(Or, for a shortcut: Long-press the Samsung Members icon on the Apps screen, and select 'Error reports' from the dropdown menu, and follow the steps from there.)

That will send that report and log files for the Samsung developers to analyse.

Further guidance on how to send error reports here if you need it: https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-report-if-you-ve-got/m-p/8755454

The more good error reports the developers get on something the more likely they can figure out and resolve the issue.

Re: Help with childs samsung account different country region?

chenkel — Thu, 11 Jul 2024 11:16:18 GMT

I'm having the same issue here in Germany with an A25 which is running OneUI 6.1 - which should support family accounts.

Talked to someone at Samsung support; he said something about a known issue at Samsung and that they are working on it. However, nothing concrete. Waiting for the next firmware update...

Re: Help with childs samsung account different country region?

chenkel — Thu, 11 Jul 2024 11:17:50 GMT

Can I use Samsung Members / send error reports when I'm not able to login to my Samsung account?

Re: Help with childs samsung account different country region?

Jonty S — Thu, 11 Jul 2024 20:49:10 GMT

Good evening,

With regret, I myself can no longer replicate this issue. One device (running One UI 6.1) eventually did sign-in (when One UI 6.0 would fail) and my other daughter's A70 (One UI 3.1) has seemingly suffered a terminal hardware failure in recent days, so I cannot test.

But with that in mind, whilst I'm grateful for a worthy response that was well overdue, the quantity of ask is excessive and inappropriate I feel. But I do encourage others who are subscribed to this thread or simply viewing to indulge the developers as best they can. I shall keep a very keen eye on this matter.

Jonty.