Thema "Re: Voucher already used?" in Mobile Apps & Services

Voucher already used?

markdigi — Tue, 04 Jun 2024 09:45:04 GMT

Hi all,

I received a Galaxy Store voucher from a Samsung Wallet promo (see screenshot) but when I try to redeem the voucher it says it's already been used (it hasn't). Have checked in the Galaxy Store app and no vouchers have been added. Is there an issue with this promo/redeeming Samsung Wallet vouchers? Not exactly sure who to ask to support for this as can't find Wallet or Store support details anywhere.

Re: Voucher already used?

AntS — Tue, 04 Jun 2024 11:04:52 GMT

Hi @markdigi ,

I pulled these redemption instructions from the promo's Ts&Cs:

To register a received Voucher in the Galaxy Store, Participants must do the following (a “Registration”):

a) From the voucher box in the Samsung Wallet, Participants must:

i) Copy the Voucher code through clicking the “Copy” button and click the “Redeem” button at the Samsung Wallet voucher details;

ii) Click the “+” button on the Vouchers and Gift cards in the Galaxy Store;

iii) Paste the Voucher code in the ‘Add voucher or gift card’ pop-up and click the “okay”; and

iv) Then Participant can see the Galaxy Store Voucher in the Galaxy Store voucher box.

b) If the Participant has already copied the Voucher code and visited the Galaxy Store separately they must:

i) Click on the promotional box button (the gift icon in the top right corner) displayed on the Samsung Galaxy Store home page;

ii) Click the “Coupons” in the top right corner;

ii) Click the “+” button on the coupons and gift cards screen in the Galaxy Store;

iv) Paste the voucher code in the ‘Add voucher or gift card’ pop-up and click the “okay”; and

v) Then the Participant can see the Galaxy Store Voucher in the Galaxy Store voucher box.

If the Participant has completed the Registration in the Galaxy Store, they can use the Voucher for a single in-app purchase transaction in games or apps where Samsung Billing Checkout is used when making the purchase; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited. Voucher must be used within 30 days of Registration.

Let us know if that's what you've tried to do, and the exact bit where it's going wrong for you.

Re: Re: Voucher already used?

markdigi — Tue, 04 Jun 2024 11:20:18 GMT

Did that, at a) iii. it says the voucher is already used. Voucher was issued 02.06.24 but it's not showing Galaxy Store side. Code hasn't been shared with anyone either, only hit 'Redeem' to go straight to Galaxy Store.

Re: Voucher already used?

AntS — Tue, 04 Jun 2024 11:46:09 GMT

Cheers, markdigi! I've asked at our side of things to see what we can do to help. I'll let you know when we get a reply.

Re: Re: Re: Voucher already used?

Aklima — Tue, 04 Jun 2024 12:44:16 GMT

Hey,
I have the same problem with the £10 voucher. It says its been used when it's not.

Voucher already used?

0o — Tue, 04 Jun 2024 13:00:32 GMT

I claimed the voucher after getting 3 stamps around 12 hours ago however when I tried to redeem it seems that it's already been used. Just saw 2 other people with the same issue so not sure what's going on here?

Re: Voucher already used?

Spider90 — Tue, 04 Jun 2024 14:45:30 GMT

It's happened to myself as about 30 mins ago

Re: Voucher already used?

AntS — Tue, 04 Jun 2024 14:51:03 GMT

@0o , I've merged your post with this thread.

@Aklima , Just to confirm: £10 or £5 voucher? (Unsure if you're talking about the same Samsung Wallet Galaxy Store Voucher promo as markdigi or a different one.)

Re: Voucher already used?

Spider90 — Tue, 04 Jun 2024 15:06:42 GMT

The same thing has happened to myself, I tried to redeem the 5 pound voucher and it's say it's already been used

Re: Voucher already used?

AntS — Tue, 04 Jun 2024 15:17:36 GMT

Cheers @Spider90 . I've added yours, Oo's and Aklima's posts to the email query about it I've got going at our side.

Re: Voucher already used?

Spider90 — Tue, 04 Jun 2024 15:18:24 GMT

I appreciate it

Re: Voucher already used?

vickitree — Wed, 05 Jun 2024 07:19:01 GMT

Having this same issue, got the voucher pop up this morning, went to use it and says the same, already used

Re: Voucher already used?

AntS — Wed, 05 Jun 2024 08:45:47 GMT

Morning, @markdigi , @Aklima , @0o , @Spider90 , @vickitree

I've sent you all a PM.

Re: Voucher already used?

Hadiyah — Thu, 06 Jun 2024 09:35:49 GMT

I'm having this same issue for the £5 voucher 😕

Re: Voucher already used?

AntS — Thu, 06 Jun 2024 13:25:53 GMT

Hi @Hadiyah , I've sent you a PM too.

Re: Voucher already used?

GoanGeek — Thu, 06 Jun 2024 14:21:21 GMT

Hi

There was a temporary suspension notice from yesterday and could take longer.

It could be because of that.

Also if you have samaung wallet check there as well.

Also vouchers have expiry dates and sometimes can only be redeemed against certain apps etc.

Re: Voucher already used?

Members_PotUnI6 — Sun, 09 Jun 2024 15:35:38 GMT

Had exactly the same issue.

Can't get it to add the voucher. Logged out, logged, deleted wallet and store apps, did text chat with samsung twice and phoned samsung twice and they've told me to post here.

Getting fed up with this now. Spent about two hours just for a £5 voucher. I must be mad, but I want to fix it now!

Re: Voucher already used?

AntS — Mon, 10 Jun 2024 10:14:21 GMT

Hi @Members_PotUnI6 , I've sent you a PM.

Re: Re: Voucher already used?

Nja123 — Mon, 10 Jun 2024 11:02:23 GMT

I contacted customer support and had an email to say it had be fixed and to use voucher. But it is still not working

Re: Voucher already used?

AntS — Mon, 10 Jun 2024 13:22:19 GMT

Hi @Nja123 , Which promotion was this for? (I noticed that you posted about vouchers back in December 2023.)