topic Re: Devices already Registered ? in Mobile Apps & Services

Devices already Registered ?

CB-33 — Fri, 31 May 2024 07:42:28 GMT

Have just changed to a new Phone, when I open Smart Things App & try to add my Devices it says already Registered, well yes to myself. I have tried uninstalling & re-installing the App, deleted App on old phone & removed the Devices from App on phone but still can't add my Devices ! So how do I resolve this issue ?

Re: Devices already Registered ?

keith30 — Fri, 31 May 2024 10:29:47 GMT

If it's already registered, like you said it was, then you don't need to do anything.

Re: Re: Devices already Registered ?

CB-33 — Fri, 31 May 2024 10:36:54 GMT

Thanks for your reply, however the issue I have is my Devices are now not showing up on the Smart things app on new phone ? they show up when search for them but says alreay Registerd, so how do I get my Devices to show up, TV, Soundbar ?

Re: Devices already Registered ?

CB-33 — Fri, 31 May 2024 10:49:06 GMT

..absolutely ridiculous..now got my TV to show up on Smartthings app on new phone, when I select it it says already registered !!!! I cannot invite myself to join as tried that..what a joke..so cannot control or operate my Samsung TV or Soundbar on Smart things app even though I am the Registered owner !

Re: Devices already Registered ?

AndrewL — Fri, 31 May 2024 11:43:35 GMT

@CB-33: I'm sorry to hear that you have encountered this issue with your device registration. To troubleshoot the situation, please take a look at the steps in the link below, and let me know if this helps.

https://www.samsung.com/levant/support/apps-services/how-to-register-my-device-on-the-smartthings-when-it-says-it-is-already-connected/

Re: Devices already Registered ?

CB-33 — Fri, 31 May 2024 12:32:41 GMT

I have tried that, makes no difference ! whatever I try my Devices just keep coming up already Registered..yes..to me.
Csnnot believe that just having a new phone & trying to set up the app is so much hassle...probably best not to bother with Smarthings !

Re: Devices already Registered ?

asmchadi — Sun, 23 Jun 2024 14:11:14 GMT

For anyone still having this issue, I tried everything mentioned here except for resetting the tv since I don't wanna lose my calibration, accounts...

The only thing that worked for me was:
- connect to the same Samsung account on my tv
- open smartthings on the tv itself and leave it open
- open smartthings app on your phone and try the pairing process
- a popup will appear on the tv's smartthings app showing a code and on the phone you will see a prompt to enter that code.

Hope this helps

PS: my tv is a S95B.

Re: Devices already Registered ?

FatherLord — Sun, 07 Jul 2024 00:06:57 GMT

I had same problem as original poster. The last solution worked for me.

Re: Devices already Registered ?

MartinDad — Mon, 22 Jul 2024 17:01:37 GMT

Did you get a response?
The solution quoted below doesn't work for me as my version of the Frame does not have the SmartThings app on it.

Re: Devices already Registered ?

Bobby69 — Thu, 01 Aug 2024 11:56:29 GMT

Thank you for this - nothing else was working but this solved my issue right away.

Re: Devices already Registered ?

Dnt89 — Sat, 17 Aug 2024 14:03:37 GMT

Even that solution doesn't work for me.

Re: Devices already Registered ?

Members_61os0yq — Mon, 02 Sep 2024 16:21:43 GMT

Yes, same issue, will never buy a Samsung TV again

Re: Devices already Registered ?

Rob Wilkins — Tue, 10 Sep 2024 01:03:44 GMT

When I went to open the SmartThings ap, it said there was an update. The new updated version asked if I wanted to become the new owner of this device. I did and this solved my problem.