topic Re: Secure Folder Cloud backup not restoring in Mobile Apps & Services

Secure Folder Cloud backup not restoring

RahRahRahEtc — Fri, 23 Feb 2024 20:58:00 GMT

I have an S23 Ultra, and had to give it back for an exchange. I had a few items in the secure folder, and I backed up on Samsung Cloud temp storage (30 day backup).

Now I have my replacement device, I have restored from the back up and everything except the secure folder is restored. On the Cloud app I can see that there is data backed up for the Secure Folder (around 1gb). When I go to restore it, it even says restore successful. But when I go to the secure folder theres nothing there.

I've tried restoring from a backup in the Secure Folder app, but it shows no backups available.

Any suggestions?

Re: Secure Folder Cloud backup not restoring

Juli3n — Fri, 23 Feb 2024 19:32:19 GMT

I seem to recall backups were not supported anymore on the secure folder. I had to reinstall everything on my S24U .

Re: Secure Folder Cloud backup not restoring

Mohamed2404 — Fri, 03 May 2024 16:25:48 GMT

Good Day ,

May be my question will not be a help , but I've the same case almost , would you let me know how I can check the secure folder backup size over the samsung account ? Please send me which link or page to check it.

This may be partially helpful for my case.

Regards

Re: Re: Secure Folder Cloud backup not restoring

RahRahRahEtc — Fri, 03 May 2024 16:38:47 GMT

Hi, it turns out the Secure Folder just isn't backed up, but the UI gives misleading info.