topic Re: Secure folder password forgotten in Mobile Apps & Services

Secure folder password forgotten

GALAXY A23 5G SILVER — Tue, 19 Mar 2024 10:42:14 GMT

Hi, Im using a samsung galaxy A23 5G smartphone which I bought last year.Recently I got an update for Android 14,and ONE UI 6.0, In which some samsung applications have been updated to the latest version,I recently changed the password for the Samsung Secure Folder & My bad ,I've forgotten the password of the same.After the recent update when I exceded the times of typing wrong password,Its still not showing the Forgot Password option.I have very much Important data in my Secure Folder which I need always.So please suggest an update for the Secure Folder by allowing to reset the password without uninstalling or without loosing the stored data.Its my humble request to #samsung .Please do the needful as soon as possible.

Re: Secure folder password forgotten

Piper123 — Tue, 19 Mar 2024 11:42:18 GMT

I'm afraid there is a reason why it is called a "Secure Folder".

As far as I'm aware, you can delete the folder and reinstall it but you'll lose the data inside it.

Re: Secure folder password forgotten

JAMES4578 — Tue, 19 Mar 2024 17:34:26 GMT

@GALAXY A23 5G SILVER Whilst should be able to reset by entering your Samsung Account details if the option is not available hard to see a way around it. Obviously security is tight. Anyway some details of the Secure Folder here https://docs.samsungknox.com/secure-folder/

Re: Secure folder password forgotten

Members_rsC0V9L — Wed, 20 Mar 2024 17:06:11 GMT

I'm in the same boat, the forgot password/reset password option disappeared after the last update, I've been waiting about three months now for a secure folder update but no luck yet, I've decided i am just gonna uninstall and reinstall it now and lose everything, sucks if you have very important files, i hope they will update it soon, sorry i cant be any help!