topic Re: Re: Tagging Faces/ People Gone...🚫 in Mobile Apps & Services

Tagging Faces/ People Gone...🚫

Rob_1938480 — Sun, 11 Feb 2024 12:59:40 GMT

I have upgraded from an S10 to S24 and a feature is now missing, or I can't find it .

That feature is face/ people tagging in gallery. I don't mean the standard tags for images. I mean the function that scans every face in your gallery and then allows you to define who that person is. You can find every picture of that person across the entire gallery.

You used to be able to open an image with faces in it. The click an icon that would let you define who that face belongs too.

The images with faces already defined carried over from the S10. And when open those images I can see the person's tagged face. Click on it and it will pull up all images with that face. But I can no longer define new faces. As that function seems to be missing on the s24.

Weirdly, it looks like Samsung Haven't ditch the feature as you have an option to automatically create folders based on defined faces. Meaning if a new picture is taken and it has the face of my kid in it that photo will be automatically added to that folder. If you click the option you get the menu option showing all defined faces on the phone, which you can select and create an automatic folder.

Does anyone know if the face define feature is still available on the s24? Have they forgot to add it to the new Ui? It's weird that they have made a song and dance about Ai features and took that 4 year old feature away...

Re: Tagging Faces/ People Gone...🚫

AndrewL — Sun, 11 Feb 2024 14:31:23 GMT

@Rob_1938480: This option should be accessible by opening the Gallery app, then tapping the magnifying glass symbol in the top right corner of the screen and checking the 'People' section. To expand the results, tap the '>' button to the right. Let me know if this helps.

Re: Tagging Faces/ People Gone...🚫

QuesoBlanco — Wed, 21 Feb 2024 05:11:06 GMT

Just switched from iPhone to android and also have this problem. Tried a live agent and they couldn't figure it out. No selection for people in the top right. No people tagged in any of my photos. Do I just need to wait for a fix?

Re: Tagging Faces/ People Gone...🚫

Rodasant — Sun, 03 Mar 2024 02:17:28 GMT

I got the new S24 Ultra and I'm experiencing the same problem. It worked at first but it was very glitchy. It would recognize people's faces but center a different face on the thumbnail leading to incorrect tagging with no option to re tag or fix.

After a while, it just stopped working altogether.

I've switched to Google photos because their face tagging works, but I wish I could keep just the native gallery app since it has AI features and I also hate to have two apps for the same purpose.

Re: Re: Tagging Faces/ People Gone...🚫

nickiephone — Sat, 16 Mar 2024 15:00:58 GMT

Hi. I have same issue. Your answer only works on photos I synced across. Not on any photos taken on the s24. Please help. Thanks

Re: Re: Tagging Faces/ People Gone...🚫

TobyC5 — Sun, 17 Mar 2024 17:20:19 GMT

I have the same issue. Only old photos from my S23 are tagged. For new photos taken on my S24 it's not working.

It's not only face, but also text recognition. On my S23 I was able to take a photo of a document and then use the search function to search for a text in the document and the image would show up in the results. Not working anymore at all...

Very disappointing for such an expensive phone. Where can I file a bug report?

Re: Tagging Faces/ People Gone...🚫

Sambos24 — Thu, 25 Apr 2024 01:44:20 GMT

i wouldd say it's an issue, i was chatting ti SAMSUNG support and they couldn't fund a solution so u logged a error request we'll see what happens

Re: Tagging Faces/ People Gone...🚫

Sambos24 — Thu, 25 Apr 2024 01:45:18 GMT

Hello, no it doesn't work I have 11 people and pets and no more , S11 had 350

Re: Re: Tagging Faces/ People Gone...🚫

Sambos24 — Thu, 25 Apr 2024 01:48:04 GMT

https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

Re: Tagging Faces/ People Gone...🚫

Lathda — Thu, 15 Aug 2024 22:54:07 GMT

I am also having this issue on an s24 ultra after upgrading from the s22+, which worked perfectly. Now there are only a few people recognised and maybe 20 photos rather than the hundreds previously 😞

Re: Re: Tagging Faces/ People Gone...🚫

A15E9E — Fri, 16 Aug 2024 15:20:04 GMT

I have been back and forth with Samsung on this for MONTHS, always with scripted answers, useless solutions and not reading what I write and repeating themselves.

You know, classic Samsung support.

Re: Re: Tagging Faces/ People Gone...🚫

Lathda — Tue, 20 Aug 2024 20:04:10 GMT

Exactly the same 😞

Re: Tagging Faces/ People Gone...🚫

Stuart C — Sun, 08 Sep 2024 18:41:51 GMT

Hi Andrew is there any way to add people tags to the auto generated tags? I can delete tags by scrolling down and editing the tags but I can't find a way to add tags where an auto generated one is not there or correct the tags that are incorrect. Would appreciate any advice/ideas 🙏🙏

Re: Tagging Faces/ People Gone...🚫

Sambos24 — Tue, 10 Sep 2024 01:00:53 GMT

10 /9/24 seems like Samsung can't be bothered with people having names to people in photos. I reported this 1 week after the phones were released . I worked with technical support they accessed my phone and saw my S10phone with some some 300+ named people. They agreed it was a bug or option missing, they logged a job. nothing happened except they closed it 1 month later. this morning I updated to the latest software verson and now have even lost the (i) icon . now you need to go via details like you used to to see a name ( i currently have managed to get 70. ) but this upgrade did not fix the issue . maybe we will have to wait for the S25 😞. I logged another request via technical support yesterday they accessed my phone again and tool photos of my S10 and S24. but I'll bet because there has now been an upgrade it will be ignored. there is a option in this app were you can log a message to the CEO . do that. I have

Re: Tagging Faces/ People Gone...🚫

Sambos24 — Wed, 30 Oct 2024 03:47:20 GMT

Yes it's an issue, but Samsung aren't going to do anything . I reported it 1 week after it was released, they accessed my phone, took screenshots of this and my Old S11 showing that I had 300+ names and could select an unknown person and name them. they gave me a ticket number then a few weeks later when I enquired , they said relog. I did and nothing happened. so I hunted through the online Samsung page and found i could complain to the CEO I did . the next day I had a call from the technical desk. same again . they remotely accessed my phone . took screenshots. I showed them the issue . they took videos on my old S11 names and such. then said they would get back. Well. guess what happened. I waited and waited then yesterday I had a call saying that they have looked into it and " PHONES ARE DIFFERENT" not all features are on all phones. What a let down . I brought this new AI wonder phone because I thought I would get new features. NOT loose old features. yes I can name some people on the S24 but it's up to the phones to decide who and it's slowly finding people 90 in 9 months and tends to find statues, pictures before real people. Samsung told me to log a request if it's still a problem. IT is but I can't be bothered anymore. my next phone i purchase I'll search around not just buy a Samsung like I always have ...Disappointed....

Re: Tagging Faces/ People Gone...🚫

Ms-Neka — Tue, 10 Dec 2024 21:47:37 GMT

Has there been any update or fix for this yet? It's super frustrating

Re: Tagging Faces/ People Gone...🚫

Sambos24 — Tue, 10 Dec 2024 23:36:45 GMT

Samsung technical support called me and advised that S24 is a different model from the other phones. ( as if I didn't know) and no that is not a current feature. This is ***** as its one of the reasons I stuck with Samsung every year. now I might start looking at other makers. Disappointed in both the features and Samsungs support.

Re: Tagging Faces/ People Gone...🚫

CityRoamer — Thu, 17 Apr 2025 17:35:17 GMT

Any update to this issue? It's still a problem for me, and I'm using a Samsung Z Flip 4. I'm going to submit feedback to the developers through Samsung Members app. Not optimistic about it helping, but not giving up on this getting fixed!

Re: Tagging Faces/ People Gone...🚫

zatny — Sun, 21 Sep 2025 11:24:11 GMT

Same here, all I get is my pets tagged! Very random but can't even tag myself or my husband. Anyone found a solution?

Re: Tagging Faces/ People Gone...🚫

Sirre — Sat, 21 Feb 2026 23:34:44 GMT

I'm also having this issue. Still no solution?