topic Re: Re: Your password contains at least 4 characters, including at least 1 let.. in Mobile Apps & Services

Your password contains at least 4 characters, including at least 1 letter

Marvs — Thu, 04 Jan 2024 12:17:16 GMT

This has been a recurring issue/bug with Samsung Phones, ie, for some strange reasons even w/o changing the security settings, the phone just lock out and shows the message:

"Your password contains at least 4 characters, including at least 1 letter"

Read similar experiences from other members in the community and it appears samsung has not addressed this at all to the complete satisfaction (ie, not factory reset & completely erase data) of the customer for YEARS already.

Appreciate any working lead from anyone - please be kind not to blame or assume we don't own our phones. Don't be cruel, we're here to ask for help not to read your nonsensical comments. Thank you.

Re: Your password contains at least 4 characters, including at least 1 letter

GoanGeek — Thu, 04 Jan 2024 12:42:45 GMT

Hi. When posting issues please indicate which phone model you are using and also possibly which carrier and country as it will help people to help you better.

I personally have never had any issues you have described.

The password thing seems.to be generic to me as most passwords require you to have a combination of letters, special characters and numbers.

Unless I'm missing something maybe try setting a password in the format they are asking.

Re: Your password contains at least 4 characters, including at least 1 letter

Marvs — Thu, 04 Jan 2024 12:54:15 GMT

Note10+ & currently in PH assignment. It seems that the issue happens to few units but I am pretty sure it is not a user-induced thing (ie, like we failed to follow the pw format or changed the security settings). We have been using our units for quite some time until this issue just unexplainably happened.

Try searching the topic, "Your password contains at least 4 characters, including at least 1 letter" so you can validate that indeed this concern is a real thing for the unfortunate few of us.

Re: Re: Your password contains at least 4 characters, including at least 1 let..

GoanGeek — Thu, 04 Jan 2024 13:05:33 GMT

Seems like you have been having this issues for quiet some time (seen a similar post from you from 2022).

Seems like the only option seems to be factory Reset which you have ruled out.

I personally can't say if it's a bug or user error but I feel it's your call since you Seem to have this issue for a long time.

I always am an advocate of factory resets after major updates as it solves underlying issues and makes sure of a clean install.

Either way your call and best of luck all I can say is maybe report it as a bug and hope foe the best.

Re: Your password contains at least 4 characters, including at least 1 letter

bmz37 — Thu, 22 Feb 2024 23:24:12 GMT

I have the same problem since 10/10/2023. Never set up any security features at all. Out of the blue my S23 Ultra asked me for a password and as advised by Samsung Centres to use any Google or Samsung password I might remember but in the end result has been "Your password contains at least 4 characters, including at least 1 letter." This happened hours after I bought it i.e., bought it 0n 10/10/2023 late afternoon and on 11/10/2023 at 8:00am when I tried to use it, it asked me for a password I never set. I have extremely valuable data which was transferred from S20 (traded in) as soon as I paid the full price. Up to now I have not been able to use the device. Samsung insist on factory reset which I am not happy to do so. I have been back and forth with them as yet no solution. They can solve the problem but are not willing. I am willing to escalate the issue as far as it goes.

Re: Your password contains at least 4 characters, including at least 1 letter

Members_wLEW8tP — Fri, 29 Mar 2024 19:17:01 GMT

Same issue with my S23 ultra. The phone is locked since March 14th 2024 and I don't want to do a factory reset. I don't understand why Samsung cannot help us??? It's a software issue to ask you a password which never was set.

Re: Your password contains at least 4 characters, including at least 1 letter

Jeanniner1 — Sun, 31 Mar 2024 23:20:52 GMT

I've had the Galaxy 10 for year or so when this very thing happened. Without checking this Samsung website that clearly show Samsung is at fault - I gave up and bought another smartphone- An upgrade Galaxy!!! Do I feel stupid or what? Guess i'll just wait for this one to shut down too.

Re: Your password contains at least 4 characters, including at least 1 letter

SalehMS — Sun, 07 Apr 2024 20:53:18 GMT

im facing the same issue here. is there any solution??

Re: Your password contains at least 4 characters, including at least 1 letter

Members_dLLKMK8 — Sat, 20 Apr 2024 21:56:37 GMT

Can anyone tell me how to do a factory reset when getting this message? Trying to help my dad with his S8+ he never set any password for it. Hes not sure how to factory reset from the screen below. Any help gratefully recievedThanks

Re: Your password contains at least 4 characters, including at least 1 letter

AnnMoonMan76 — Sun, 21 Apr 2024 09:41:26 GMT

I have s23+ , my phone has locked me out with same message. Samsung are not helpful. Told to try Google and Samsung passwords. Or it's £30 for Samsung to wipe my phone and put software back on. It's a total scam!

Re: Your password contains at least 4 characters, including at least 1 letter

AnnMoonMan76 — Thu, 25 Apr 2024 09:19:52 GMT

Managed to get into my phone... it was the password for Work Portal. After being logged out for hours and nearly going to factory reset, I am so relieved. Work Portal has removed itself from the phone after so many wrong attempts.

Re: Your password contains at least 4 characters, including at least 1 letter

StPatrick18 — Tue, 07 May 2024 13:49:58 GMT

I'm having the same issue after a software update on my Note20 Ultra 5G. I don't remember setting a password and if I did, all the passwords that I use are written on my notebook. Also, there are green lines appearing on my screen. I called the customer service number, and they said it need to be reformatted. If they haven't removed the option in FindMyMobile to unlock my device this won't be an issue. I don't want to lose all of my data stored in my device. If Samsung can't fix this, I'll will a file case against Samsung for this kind of issue!!!

Re: Your password contains at least 4 characters, including at least 1 letter

Kimmy33 — Wed, 08 May 2024 07:58:58 GMT

What do you mean it was the password for work portal?? What is work portal lol

Re: Your password contains at least 4 characters, including at least 1 letter

Tyra2 — Sat, 15 Jun 2024 19:11:59 GMT

Hi, How did you do that? Please step by step guide.

Re: Your password contains at least 4 characters, including at least 1 letter

TC_06 — Mon, 29 Jul 2024 08:46:17 GMT

Was this because of Microsoft Intune? This happened to me when I installed Intune on my phone to access work email and Teams. The thing is, I always use the biometrics, then after 72 hours, I was forced to enter the passcode, 4 characters with at least 1 letter, which I never set. Our Intune administrator removed me from the device being monitored, still can't login my phone.

How long did it take before you got back control of your phone?

Re: Your password contains at least 4 characters, including at least 1 letter

Sjallison52 — Sat, 24 Aug 2024 20:35:59 GMT

Was work portal a feature of the phone when you bought it?

I dont remember setting a password ever, described as what my phone is asking for, was yours a password you set or a password you were able to obtain?

Re: Re: Your password contains at least 4 characters, including at least 1 let..

Randi06 — Mon, 23 Sep 2024 15:34:35 GMT

This is a different phone. It's a s24

Re: Your password contains at least 4 characters, including at least 1 letter

Members_u2jyVWl — Mon, 23 Sep 2024 18:17:41 GMT

I have the same problem of a code request trying to set up my phone just bought S24 Ultra.

Cannot find a solution

Re: Your password contains at least 4 characters, including at least 1 letter

Randi06 — Tue, 24 Sep 2024 04:16:34 GMT

How do you find work portal? I'm not sure what that is or setting any passwords?

Re: Your password contains at least 4 characters, including at least 1 letter

Randi06 — Tue, 24 Sep 2024 04:18:15 GMT

Can you return it?