topic Re: Samsung Members app - How to send an error report if you've got Samsung smartphone or tablet software issues in Mobile Apps & Services

Samsung Members app - How to send an error report if you've got Samsung smartphone or tablet software issues

AntS — Tue, 19 Dec 2023 11:01:45 GMT

Hi all!

Whenever you encounter a software issue on a Samsung smartphone, tablet, or wearable it's a great idea to send an error report with log files and an accurate description via the Samsung Members app. This will not only alert the developers to that issue, but also give them good information to analyse what's going on, and produce effective advice and a fix more quickly.

How to send an error report: quick steps

As soon as you can after the issue occurs (within 15 minutes is best):

Samsung Members > Support > Send feedback > Error Reports > [select error type] > choose frequency of issue, and write an accurate and good description (and attach any screenshots/pictures/videos showing the issue if you want/are able to) > tick ‘Send system log data’ > Send (the > icon on the top right).

(Or, for a shortcut: Long-press the Samsung Members icon on the Apps screen, and select 'Error reports' from the dropdown menu, and follow the steps from there.)

That will send that report and log files for the Samsung developers to analyse.

How to send an error report: steps with screenshots

As soon as you can after an issue occurs (within 15 minutes is best):

1. Launch the Samsung Members app, and tap on Support on the bottom menu:

2. Scroll down to Send feedback, and tap on Error reports:

3. Select the most relevant category to your issue:

4. Complete the error report with the frequency and an accurate description of the issue. Make sure 'Send system log data' is ticked in order to send software log files to the developers:

5.a. You can also attach files as supporting evidence demonstrating the issue by tapping the paperclip icon on the top right:

5. b. Which will allow you to attach screenshots and voice recordings, along with photos and videos:

6. Once done, just press the arrow on the top right to send:

That will send that report and log files for the Samsung developers to analyse.

You can check into error reports you've sent, and any replies to them, by tapping into Check feedback you've sent:

Shortcut steps with screenshots

Long-press the Samsung Members app icon to get a pop-up menu, and tap into Error reports to get straight to Step 3.

(As a kind of 'life-hack' for error reports, if I can, I try to prep the description (using Samsung Notes) and any supporting evidence such as screenshots/recordings in advance, and then when the issue occurs again I can more speedily put together the error report. Appreciate that it can't always be done though.)

The more accurate information the developers get on something the better, so use the Samsung Members Community to see if others are encountering the same thing as you are, and if they are, to encourage them to send error reports on it too!

See also:

Galaxy Wearables: How to send error reports (for Galaxy smartwatches, Galaxy Buds): https://eu.community.samsung.com/t5/wearables/galaxy-wearables-how-to-send-error-reports-for-galaxy/m-p/5695638
What is Samsung Members App and how do I use it?: https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-samsung-members-app/
Samsung Members app - Error Reporting (Old topic): https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-error-reporting/m-p/509942

Re: Samsung Members app - How to send an error report if you've got Samsung smartphone or tablet software issues

fab35 — Fri, 16 Feb 2024 07:40:19 GMT

I did this as advised by Samsung CS, but nothing solve yet... More than 1 week waiting without connections to my devices (including smartwatch, Tesla car, ...) and even lost all my confguration after the advised actions!

SO much time lost without correction of this "update bug", please propose a reasonable solution... I think I will change my S22 (will go today to my provider shop as they sent an email about S24 upgrades...) but I am not so confident about Samsung updates now... any idea/proposal?

Re: Samsung Members app - How to send an error report if you've got Samsung smartphone or tablet software issues

Alex-BY — Sat, 24 Feb 2024 12:06:25 GMT

Sending the report is Ok, the question is "Where is the feedback?"

So I sent several times, looks like sending to black hole.

Re: Samsung Members app - How to send an error report if you've got Samsung smartphone or tablet software issues

fab35 — Sat, 24 Feb 2024 12:55:20 GMT

The same issue. What is done with our data? no feedback, so please suppress my sent data!

Re: Samsung Members app - How to send an error report if you've got Samsung sm..

Bodestone — Wed, 24 Apr 2024 23:01:29 GMT

And get diected right back to the community

Re: Samsung Members app - How to send an error report if you've got Samsung smartphone or tablet software issues

Cambodia — Tue, 30 Apr 2024 01:47:04 GMT

I want to one ui 6.1 that the best ui on Samsung Galaxy note 20 ultra right now.

Re: Samsung Members app - How to send an error report if you've got Samsung sm..

CyrilMart — Fri, 21 Jun 2024 23:14:11 GMT

Samsung S24 Ultra struggles with Spotify on Wifi.
Struggles with X on wifi connection
Struggles with sky sports app and livescores app on wifi

Re: Samsung Members app - How to send an error report if you've got Samsung sm..

iltrovatore — Mon, 25 Nov 2024 10:56:45 GMT

Having issues with my Bluetooth and connecting to my WiFi i tried everything possible but nothing work not sure if it because I updated the software recently since then nothing works i got zero fold 4 galaxy

Re: Samsung Members app - How to send an error report if you've got Samsung smartphone or tablet software issues

mafootje — Sun, 16 Mar 2025 06:49:09 GMT

I do have a Samsung Watch but a Google Pixel Phone the Samsung community app isn't available for my phone. Therefore i'm unable to send errors. Why is the app incompatible with other Android phones?

Re: Samsung Members app - How to send an error report if you've got Samsung smartphone or tablet software issues

bladenuke — Sun, 06 Apr 2025 00:08:25 GMT

I have sent several times, they just give me a link to the forums, and make me aware that they know about the issues... but it never fixes my problems!

Re: Re: Samsung Members app - How to send an error report if you've got Samsun..

dissapointed11 — Wed, 14 May 2025 21:59:58 GMT

Have you sturggled with signal since an update? I am having the same issue!! Would you be willing to help I am going at this issue on mass oppose to trying to do this individually as it is the only way to do it

Re: Re: Samsung Members app - How to send an error report if you've got Samsun..

dissapointed11 — Wed, 14 May 2025 22:01:12 GMT

Did you have an issue with signal issues since an update?

Re: Re: Samsung Members app - How to send an error report if you've got Samsun..

dissapointed11 — Wed, 14 May 2025 22:01:28 GMT

Did you have an issue with signal?