topic Blocked calls appearing in call log in Mobile Apps & Services

Blocked calls appearing in call log

Tiburan — Sat, 23 May 2020 10:09:14 GMT

Hi there

As much as I love that my S10 has the ability to block phone calls from unknown callers, I would love to be able to hide blocked calls from my call log.

As of lately I receive multiple calls per day from telemarketing and the likes of it. And it bugs the $£%4 out of me that, whenever I open my call log that the first couple of lines that I see; are private numbers that are being blocked.

I prefer not to be reminded of how persistant those callers are, I have found the option what calls to show but its either all or nothing. I guess I am kinda missing the option in there to tick multiple:

Show all calls
x Show missed
Show rejected
x Show Outgoing
x Show incomming

Maybe someone else over here knows of a setting that I might have missed?

Thanks in advance

Re: Blocked calls appearing in call log

Julezann — Wed, 28 Oct 2020 04:05:05 GMT

I am gettintg the exact same thing on my phone

Re: Blocked calls appearing in call log

Mark K1 — Tue, 26 Oct 2021 10:42:50 GMT

Hi Tiburan - This is a big issue for me aswell, I'm desperately trying to find the answer to this question - how to not see missed calls from blocked numbers in my call log. Were you able to work this out? Thanks so much Mark

Re: Blocked calls appearing in call log

Tiburan — Tue, 26 Oct 2021 17:31:42 GMT

Hi Mark,

Some time ago Samsung deployed an update that adds the following option to the 3 dotted menu in you "recents" overview.

Show / hide blocked calls.

I attached a screenshot to this post, which I hope will put you on the right track.

Kind regards.

Re: Blocked calls appearing in call log

Mark K1 — Wed, 27 Oct 2021 08:25:32 GMT

Thanks so much Tiburan I really appreciate the reply. I should have mentioned that I have a Galaxy S10 - I attached above the limited options I get when I hit the 3 dots on the 'Recents' phone log screen.

Would you perhaps know how I can go about getting this update and whether it works on an S10? If not I'm more than happy to upgrade my phone if need be.

Thank you so much for your help.

Kind regards Mark

Re: Blocked calls appearing in call log

Mark K1 — Wed, 27 Oct 2021 10:34:44 GMT

SorryI needed to clarify, that the 'Calls to show' in my drop down (menu screen grab above) does not give me the option to hide blocked calls. Thanks again Mark

Re: Blocked calls appearing in call log

Tiburan — Wed, 27 Oct 2021 15:55:38 GMT

Hi Mark,

I just checked a S10+ and I can verify that it has the same options as my own Note.

Just to be sure you are looking at the right spot.

Phone app (green icon) >>> Recents tab >>>

In here tap the 3 dot menu button next to the magnifying glass. The pop put menu should have the option to hide / show the blocked calls

If you do not have this option I would suggest to look at the app version of the phone app.

Long press phone app >>> info >>> scroll to the bottom and there you should see the verversion.

Also are you running OneUI 3.1 android 11?

Re: Blocked calls appearing in call log

Mark K1 — Wed, 27 Oct 2021 20:21:59 GMT

Hi Tiburan - Thanks so much again for your help. Huge step forward for me to learn that the Samsung S10 + has this feature, very reassuring for me to know it exists.

My current phone is only an S10 - So looks like I'll need to upgrade or perhaps there's an App I can use.

After your message I ran an update on my phone.

The operating version is now:

One UI 2 Android 10 - So not as late a version as you mentioned. I wonder if it's possible for me to get a later version on my phone?

My phone App version is 11.0.40.13 (Call version 11.0.45.17).

Unfortunately the new system didn't provide me with a new drop down menu on the 'Recents' phone tab, it's still the same with no option to hide blocked calls.

Again thank you for your help Tiburan. I hope to resolve this soon, with the unwanted calls still appearing in my call log.

Have a good day - cheers Mark

Re: Blocked calls appearing in call log

Tiburan — Wed, 27 Oct 2021 20:31:26 GMT

Hi Mark,

No issue at all 🙂

Thank you for the detailed feedback.

When I look on the firmware list (Sammobile) I see that Android 11 OneUI 3.1should be available for the S10 as well.

May I ask which region you are from?

Definitely check for software updates, I am now very positive, that your issue is not the app but your OneUI version.

Re: Blocked calls appearing in call log

Mark K1 — Thu, 28 Oct 2021 03:09:08 GMT

Hi Tiburan - Again really appreciate your ongoing help, I'm in Melbourne Australia.

I don't think I'm anywhere near as computer literate as you. Could you please advise, how would I locate and apply Android 11 OneUI 3.1 to my phone?

Thanks again Mark

Re: Blocked calls appearing in call log

Tiburan — Thu, 28 Oct 2021 03:23:24 GMT

By far the easiest way is to go to the settings app, scroll all the way down until you see "software update", open this and select download and install.

If this does not provide you the update, your device might be carrier locked, this can sometimes be an issue in regards to updates.

Looking forward to see if this will sort things out for you.

Re: Blocked calls appearing in call log

Mark K1 — Thu, 28 Oct 2021 09:06:39 GMT

Thanks Tiburan - Following your good advice, I updated the software this morning with the latest 'default' version being Android 10 and unfortunately not Android 11, which did not result in a change in the drop down menu in the 'Recent' call log to provide me with the 'hide blocked calls' option.

I now need to work out if I can get the Android 11 software update on my phone.

Thanks again Mark

Re: Blocked calls appearing in call log

Tiburan — Thu, 28 Oct 2021 09:09:34 GMT

Hi Mark,

Have you tried checking for more updates?

Also is your device maybe carrier locked?

Re: Blocked calls appearing in call log

Mark K1 — Fri, 29 Oct 2021 09:05:55 GMT

Thanks Tiburan - I'll keep looking to see if there are any further updates.

I'll also see if it's carrier locked.

Thanks so much again for your help. Cheers Mark

Re: Blocked calls appearing in call log

Android_Oregon — Thu, 13 Apr 2023 18:54:14 GMT

I'm glad you guys are having this conversation. This has been a huge issue for me as well. I have an S8 with UI 1 version 9 operating system (phone says no new updates are available), so it looks like I have another reason to upgrade my old phone!