topic Re: Change number in About Phone in Mobile Apps & Services

Change number in About Phone

Galaxy 23 — Wed, 01 Nov 2023 16:00:05 GMT

Can someone please tell me how I change the number showing in About Phone in settings to the correct one?

Thank you

Stewart

Re: Change number in About Phone

Fiona26 — Wed, 01 Nov 2023 16:49:02 GMT

https://eu.community.samsung.com/t5/galaxy-s20-series/how-do-i-change-the-mobile-number-in-the-about-phone-section/td-p/4643659
Some have been able to change using an iPhone, or maybe contact your network carrier if the number on the sim is showing wrong.

Re: Change number in About Phone

suttyon1 — Wed, 01 Nov 2023 17:35:09 GMT

Your Samsung phone reads the phone number originally assigned to the SIM card and if you are no longer using that number (such as when you've ported over your old number to use with the new SIM card) your phone will no longer know what number your are using. Your phone in this case will list your current number as 'unknown' rather than incorrectly present the number originally assigned to the SIM card.

This information cannot currently be amended due to how the Android operating system registers a number to the handset upon first use. The issue may be resolved in a future Android software update, but until then rest assured that it has no effect on your device's functionality.

Re: Change number in About Phone

suttyon1 — Wed, 01 Nov 2023 17:36:56 GMT

As a workaround you could create a profile in your contacts list that lists your phone's number (check with your network operator if you don't know your number).

Re: Change number in About Phone

Joeeye — Wed, 01 Nov 2023 18:12:04 GMT

If you have an older device, some phones have SIM Card management which allows you to change the number. An example of one such device is the Huawei P30 Pro.

Re: Change number in About Phone

bob2222 — Thu, 02 Nov 2023 19:48:57 GMT

I had the same problem when I switched over to EE on a Galaxy Note 10, I phoned EE and they reset the sim on their end it was a 5 minute phone call and it was then showing the right number

Re: Change number in About Phone

Members_P4gsIvk — Thu, 01 Feb 2024 13:31:53 GMT

Hi,

old topic but I came across this with the same issue moving sim to my s24...called EE as my mobile network...all I needed to do was refresh my network settings...they did the same...restarted and all correct!

(so no borrowing iPhone, store visit or replacement sim service needed!)

Re: Change number in About Phone

Cowidster — Wed, 12 Jun 2024 03:08:29 GMT

The number in about phone will be added correctly and automatically when you enable VoLTE on your phone. When your carrier enable it by default, then simply go to Setting>Connections>Mobile Networks, then enable VoLTE calls via your card.
Otherwise when your carier not enable it by default, marked there's no VoLTE symbol in your status bar even after you enable it, then you go to carrier to subscribe to that service. Usually this step can be done through the carrier app in our phone.

Re: Change number in About Phone

pollymarie — Sun, 25 Aug 2024 07:42:37 GMT

Hi, had same problem with Galaxy A13, quick solution was to transfer my sim card into my husbands Motorola phone and changed the sim card to my number through his sim settings.

Re: Re: Change number in About Phone

adventurebiker — Sat, 08 Mar 2025 12:29:21 GMT

It does affect functionality. Since changing my number to a new provider, I have been forced out of sms group chats and I can't rejoin as it recognises the original sim number, not the one I moved from my previous provider.