discussione Re: Re: What do I do in Mobile Apps & Services

My secure folder is not working what do I do?

louieC — Mon, 15 Jan 2024 15:58:07 GMT

For some reason my secure folder is not working what do I do

Re: What do I do

NawtyRobot — Mon, 15 Jan 2024 09:22:26 GMT

I got an idea, who don't you Contact customer service?

Re: Re: What do I do

Piper123 — Mon, 15 Jan 2024 10:36:33 GMT

Lol cos Samsung Customer Service is a painful experience lol 😆😆😆

Re: What do I do

Piper123 — Mon, 15 Jan 2024 10:37:05 GMT

@louieC

Have you tried rebooting your device?

If that alone doesn't work, a soft reset would be the next option.

Re: What do I do

AndrewL — Mon, 15 Jan 2024 15:53:18 GMT

@louieC: Can you clarify what action you are performing prior to seeing this notification? I agree that a restart is a good option to begin with, as this will refresh your phone and resolve any temporary software issues. A Soft Reset can be achieved by pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts.

Re: Re: What do I do

louieC — Mon, 15 Jan 2024 16:29:01 GMT

Will I have to setup my phone again

Re: My secure folder is not working what do I do?

AndrewL — Mon, 15 Jan 2024 17:13:38 GMT

@louieC: No, a Soft Reset won't affect your personal data or settings