topic Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges in Mobile Apps & Services

Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

Andrea376 — Sun, 17 Sep 2023 05:16:39 GMT

I'm wondering if anyone has learned anything about the unauthorized Samsung Electronics charges that many people seem to have experienced? I just had to file a dispute for the second time, for 2 years of either $9.84 or $10.94 unknown debits. Well, unknown besides the last time I had to file this dispute, which was also a 2 year period, the only range of records I can pull up on their website, I don't really know how long it's been going on. I have contacted Samsung, I've checked every account and potential subscription source both times, and there's no record of this on their end. 10 bucks a month isn't breaking me but this is very frustrating to watch happen and all I can do is wait another while and file another dispute. My bank said it's not tied to my debit card so canceling the old one didn't work, they can't stop the payment. I guess I'm going to change accounts this time so I don't have to go for round three.

You'd think they would have gotten to the bottom of it by now rather than continuing to reimburse me while someone stacks up change all over the place.

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

gtzonone — Sat, 23 Dec 2023 15:41:00 GMT

I would like to know the same thing. I have $9.99 charges on my bank account, and now $4.99 charges on my credit card. WTF? And if that 650 number is a phone number, which it is; every time I call it, it's busy...

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

PaulM1 — Sat, 23 Dec 2023 16:02:42 GMT

Hi there, @gtzonone. I understand that you are based outside the UK or Ireland, so I'd recommend liaising with your local Support Team here:

Our US Community can be found here as well:

Samsung Community - Samsung Community

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

jthdufore — Sun, 07 Jan 2024 03:24:43 GMT

Same... I've been getting charged $9.99 for I don't even know how long. I see the charge every month. I make a note to try and cancel it, but I forget. It's not enough to make a huge impact, but they're getting it and I don't even know what it is.

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

ddub808 — Sun, 28 Jan 2024 02:55:54 GMT

I just discovered that have had $8.99 from my cc account for the last 7 months. 650-934-5824 NJ shows up on the transaction and is obviously a bogus number as you get a busy tone whenever calling. I called Samsung and they checked their [my] records and indicated that they have no record of that transaction. The rep told me that they have been receiving numerous calls about this and that I need to contact my cc company to dispute the charges. We'll see what happens...

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

UnkChrg650-9345823nj — Thu, 30 May 2024 14:50:10 GMT

Have you or anyone here found out what it is? The only thing I can think of is putting a card in samsung wallet. Which I took off just today.

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

sweetnyss — Tue, 30 Jul 2024 02:58:48 GMT

I got mine figured out. I went to https://www.samsungcheckout.com/portal/auth/login.do

I logged into it using my device and the other login. I had 2 different accounts I was being charged for. It ended up being Starz streaming charging me through Samsung and HBO Max streaming being charged. Two streaming services that I had no idea I was paying for but not using. I was able to cancel them both.

Hope this helps!

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

krsna19 — Wed, 18 Sep 2024 02:21:40 GMT

I have the same problem. Except I receive a bank charge of $16.99 per month from Samsung Electronics and I have no idea why?

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

jrg22g — Tue, 12 Nov 2024 01:25:56 GMT

I figured out what it was. My Samsung TV account was somehow subscribed to HBO Max. You have to go into TV settings under General > System Manager > My Account and you should be able to find your subscriptions through Samsung which I was able to cancel... I don't know why this is a thing when you can just subscribe through HBO Max on its own...

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

CRH1299 — Tue, 12 Nov 2024 20:15:40 GMT

This worked, THANK YOU

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

dirjnkdghewadddd — Thu, 14 Nov 2024 18:17:40 GMT

omg thank you! I was about to totally lose my mind because my husband was logged in under his account so the website wasn't showing me having an account at all until I found it under the settings on the TV where he had signed in!

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

MVOC1984 — Wed, 08 Jan 2025 21:34:09 GMT

I too encountered a recurring charge of $5 per month on my credit card statement originating from 'Samsung' at City: 650-9345824, USA. I believed this was a legitimate payment for Samsung Care+, which I subscribed to after purchasing my new Samsung phone.

However, upon investigation, Samsung has no record of my enrollment in Care+ for this device. Despite contacting two Care+ representatives and one technical support specialist, the issue remains unresolved.

To mitigate the charges, I filed a dispute with my bank. The bank successfully refunded the initial $5 charge and another $5 charge from yesterday, concluding that the transactions may be fraudulent. As a precautionary measure, my bank has canceled the affected card.

Furthermore, when accessing "About Phone" on my Samsung device and navigating to the Samsung Care+ section, it displays "Not covered. 25 days left to sign up." This confirms the absence of an active Care+ subscription, despite the recurring charges.

While I was initially interested in utilizing Samsung Care+ for my new phone, the recent events have deterred me from pursuing this service. Samsung's inability to rectify the unauthorized charges and provide a satisfactory explanation for their occurrence is deeply concerning.

I have submitted a ticket to Samsung for further investigation into this matter. Although a resolution may not be forthcoming, the cancellation of my credit card has effectively prevented any future unauthorized charges.

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

Mommy3rjr — Tue, 28 Jan 2025 23:58:04 GMT

I had the same thing it was 8.99 a month but everything showed no subscriptions everywhere. Went to this link and found out it was my discovery plus tv subscription.

https://www.samsungcheckout.com/portal/auth/login.do

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

Ashleu — Tue, 25 Feb 2025 00:59:46 GMT

Thank you! Starz subscription...

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

DDiva — Sat, 22 Mar 2025 15:04:09 GMT

I followed your link and I get a message that this only applies if you are using a Samsung TV. All fields are grayed out on my phone. I am being charged $3.

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

Christy11_2 — Fri, 23 May 2025 13:21:33 GMT

Awesome thanks this helped me.

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

Bridgeman1 — Sat, 05 Jul 2025 04:21:50 GMT

I just got the same charge, disputing time

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

Mississippi12 — Fri, 01 Aug 2025 22:29:32 GMT

This worked for me also. Thank you!

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

CALYPS0 — Wed, 20 Aug 2025 17:59:00 GMT

What if I don't have a Samsung TV?

Re: Unknown Samsung Electronics 650-9345824 NJ monthly bank charges

KityKatz — Thu, 02 Oct 2025 16:35:20 GMT

These charges are for a program called Noteshelf3, a Samsung program note program.