topic Whatsapp voice messages in Mobile Apps & Services

Whatsapp voice messages are not recording

Gehad — Thu, 21 Dec 2023 08:24:00 GMT

I'm having issues with WhatsApp voice messages sometimes are not recording anything, it shows as flat dots with nothing in the messages, although I've recorded a voice message.

It's very annoying as I would only find out once I've finished recording the message when it shows as flat dots with nothing have been recorded at all. I've restarted the phone many times and updated phone, ad well as WhatsApp. The issue is getting worse!! This issue extends to videos not playing on WhatsApp at times too!

Whatsapp voice messages

Gehad — Sat, 23 Dec 2023 00:38:43 GMT

Anyone experiencing issues with WhatsApp voice messages? I try to record voice messages, but WhatsApp sometimes sends it as a blank voice message with flat dots. It's bee happening a lot and getting worse. I don't know if it's a WhatsApp or phone issue?

Re: Whatsapp voice messages

sue30 — Sat, 23 Dec 2023 03:51:04 GMT

Me too

Re: Whatsapp voice messages

malk20426 — Sat, 23 Dec 2023 08:26:11 GMT

Works ok with z flip 5

Re: Whatsapp voice messages

Gehad — Sat, 23 Dec 2023 12:40:21 GMT

So it's likely to be a phone or WhatsApp issue?

Re: Whatsapp voice messages are not recording

Members_vX3kLoQ — Wed, 27 Dec 2023 00:09:45 GMT

I am having the same issue. Sadly, it is not about whatsapp but the phone...I can't any solution on the Internet.

Re: Whatsapp voice messages are not recording

Members_vX3kLoQ — Wed, 27 Dec 2023 00:10:33 GMT

I am having the same issue. Sadly, it is not about whatsapp but the phone...I can't find any solution on the Internet.

Re: Re: Whatsapp voice messages are not recording

Gehad — Wed, 27 Dec 2023 00:23:51 GMT

Is your phone Samsung too? If its a Samsung issue, then Samsung needs to fix it!

Re: Whatsapp voice messages are not recording

Azaz Khalid — Thu, 04 Jan 2024 14:56:06 GMT

I am also facing same issue on my new Samsung A54 5G. I have done everything from Factory Reset to visit Customer Care. But still facing issue.

Re: Whatsapp voice messages are not recording

Kikk3 — Fri, 05 Jan 2024 08:15:00 GMT

Same!!!!! We cant stand this problem anymore. Samsung moderators where are you? Will this problem be fixed in next january security patch???? When we are going to get this update? I cant wait the end of the month to get this fixed, we should get the update before. I need a working phone for my job! Like everyone, I made several sacrifices to buy this phone. It's unacceptable that we have to HOPE to send a non-blank voice message on whatsapp or telegram. @AntS

Re: Re: Whatsapp voice messages are not recording

Gehad — Fri, 05 Jan 2024 15:11:06 GMT

I have the same phone, so might be issue with the phone that Samsung needs to fix

Re: Re: Whatsapp voice messages are not recording

Gehad — Fri, 05 Jan 2024 15:12:47 GMT

I called Samsung and they said they never heard of this issue. They need to hear more of us about this issue so that they can fix it. I called them here, if you would like to do the same and let them know many are experiencing this issue so they sort it out: 03330000333

Re: Re: Whatsapp voice messages are not recording

Gehad — Fri, 05 Jan 2024 15:13:12 GMT

Agree!! I called Samsung and they said they never heard of this issue. They need to hear more of us about this issue so that they can fix it. I called them here, if you would like to do the same and let them know many are experiencing this issue so they sort it out: 03330000333

Re: Re: Whatsapp voice messages

Gehad — Fri, 05 Jan 2024 15:14:39 GMT

Re: Re: Re: Whatsapp voice messages are not recording

Gehad — Fri, 05 Jan 2024 15:45:04 GMT

Re: Whatsapp voice messages are not recording

AntS — Mon, 08 Jan 2024 12:31:18 GMT

Hi guys,

It's best to send error reports with log files via the Members app for this one.

As soon as you can after the issue occurs (within 15 minutes is best):

Samsung Members > Support > Send feedback > Error Reports > [select error type] > choose frequency of issue, and write an accurate and good description (and attach any screenshots/pictures/videos showing the issue if you want/are able to) > tick ‘Send system log data’ > Send (the > icon on the top right).

(Or, for a shortcut: Long-press the Samsung Members icon on the Apps screen, and select 'Error reports' from the dropdown menu, and follow the steps from there.)

That will send that report and log files for the Samsung developers to analyse.

Further guidance on how to send error reports here if you need it: https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-report-if-you-ve-got/m-p/8755454

Re: Re: Whatsapp voice messages are not recording

Gehad — Mon, 08 Jan 2024 17:31:00 GMT

That's great, thanks very much!

Re: Whatsapp voice messages are not recording

Members_2SaCKB7 — Sat, 20 Jan 2024 18:46:38 GMT

Same issu3, is there any solution?

Re: Whatsapp voice messages

Members_2SaCKB7 — Sat, 20 Jan 2024 18:46:55 GMT

Same issue. Any solution?

Re: Re: Whatsapp voice messages

Gehad — Sat, 20 Jan 2024 21:00:37 GMT

I followed the below steps. As advised earlier. I recommend for you to do the same so they know many of us are experiencing the same issue:

It's best to send error reports with log files via the Members app for this one.

As soon as you can after the issue occurs (within 15 minutes is best):

Samsung Members > Support > Send feedback > Error Reports > [select error type] > choose frequency of issue, and write an accurate and good description (and attach any screenshots/pictures/videos showing the issue if you want/are able to) > tick ‘Send system log data’ > Send (the > icon on the top right).

(Or, for a shortcut: Long-press the Samsung Members icon on the Apps screen, and select 'Error reports' from the dropdown menu, and follow the steps from there.)

That will send that report and log files for the Samsung developers to analyse.

Further guidance on how to send error reports here if you need it: https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-report-if-you-ve-got/m-p/8755454