topic Re: Secure folder locked. Please help im losing my mind in Mobile Apps & Services

Forgot password of Secure folder/Secure folder locked. Please help im losing my mind

FaHaDS7 — Fri, 08 Dec 2023 13:03:08 GMT

Hi everyone

I forgot my secure folder password and I can't inter it or reset pin (NO RESET PIN OPTION)

I am wondering if there's any other way to recover my files

Device samsung a53 5g

Re: Firgot password of Secure folder

ChrisP88 — Mon, 15 May 2023 18:43:11 GMT

@FaHaDS7 Hey!

After trying your pin or password several times, you should see an option titled 'forgot Pin' or similar. Select this and go through the steps to reset this.

Re: Firgot password of Secure folder

FaHaDS7 — Thu, 18 May 2023 19:54:14 GMT

Didn't work

now Uninstalle button appeared

Re: Firgot password of Secure folder

BigBeaco — Mon, 22 May 2023 16:44:42 GMT

Same thing has happened to me, only uninstall button is shown. Samsung tech help was useless. Any help appreciated

Re: Firgot password of Secure folder

TheSulbyGhost — Sun, 04 Jun 2023 23:35:35 GMT

In the same boat. No reset option only uninstall.

Re: Firgot password of Secure folder

abusamsuA54 — Mon, 12 Jun 2023 20:52:10 GMT

Not very useful at all

Re: Firgot password of Secure folder

DannyT — Tue, 13 Jun 2023 10:47:41 GMT

Check out this guide here: https://www.samsung.com/uk/support/mobile-devices/what-is-the-secure-folder-and-how-do-i-use-it/

Under the option 'I've forgotten the lock for my Secure Folder' it shows how to reset your lock.

Re: Re: Firgot password of Secure folder

TheSulbyGhost — Wed, 05 Jul 2023 06:27:54 GMT

READ THE QUERY! NO RESET OPTION IS AVAILABLE ONLY UNINSTALL.

Secure folder locked. Please help im losing my mind

Gobblemanz — Tue, 10 Oct 2023 21:41:54 GMT

Hi, so I just got a new phone (S22) and I'm having preoblems with my secure folder. I cant get into the folder because I forgot the pin and the forgot password doesn't show up no mater how many times ive tried (im up to 10 mins till i can try again lol) I have that stupid 'secure folder locked' notification that will not go away.

I have looked up about this but I can't find anything (mainly because i have the attention span of a toddler)

Does anyone know how I could fix this?

Re: Secure folder locked. Please help im losing my mind

ChrisM — Sat, 14 Oct 2023 12:36:19 GMT

Hi @Gobblemanz

Have a look at the following useful link from our friends in the US, for some help with this: https://www.samsung.com/us/support/troubleshooting/TSG01221726/#cannot-unlock-secure-folder

Re: Secure folder locked. Please help im losing my mind

Moogwai — Thu, 19 Oct 2023 06:57:10 GMT

Problem is , who enabled the reset with Samsung account to option? Who even remembers if this was the case at the time. Samsung need to offer a solution to work around that Problem.

Re: Re: Secure folder locked. Please help im losing my mind

Gobblemanz — Thu, 19 Oct 2023 07:05:05 GMT

Hi, i checked this ous and it doesn't work for me. This link wants me to pres the forgot password button but mine doesn't have it

Re: Secure folder locked. Please help im losing my mind

kenyaCats — Mon, 23 Oct 2023 20:49:50 GMT

Same problem here. Used to use fingerprint to access secure folder but now it is asking for a PIN but no forgot password option. Any luck finding a solution to this?

Re: Re: Secure folder locked. Please help im losing my mind

BrightButterfly — Thu, 26 Oct 2023 10:11:29 GMT

I had the same problem, make sure you have the correct Samsung account associated to your secure folder in order to reset the password.

This app used to be good, not anymore, not reliable, the best is to save our data elsewhere

Re: Firgot password of Secure folder

MrGloverLover — Fri, 08 Dec 2023 09:48:00 GMT

As a moderator you really should read the responses from other people before just pasting a link in that will just wind everyone up. I have the same issue that all the other users have in this thread. There is no option to reset/recover the password, or to use a PIN or biometrics to unlock the secure folder. The only option on the secure folder front screen is enter password. If that is unsuccessful the message Try Again in x seconds appears. That continues no matter how many times a password is entered. This is ridiculous, we are all stuck with no access to the folder. Please help with an actual resolution.

Re: Secure folder locked. Please help im losing my mind

MrGloverLover — Fri, 08 Dec 2023 09:55:43 GMT

Hi Chris, this doesn't work as there is no Forgot Password/PIN option on the Secure Folder front screen. That is the issue that has caused this thread to be created. How can we all reset our passwords if there is no option to do so?

Re: Firgot password of Secure folder

AntS — Fri, 08 Dec 2023 13:02:33 GMT

Hi all,

I've merged two topics as they're covering much the same ground.

I posted these steps earlier in the year elsewhere on here regarding a temporary workaround for a conflict between the Secure Folder app and the updated Samsung Account app:

Settings > Apps > Samsung Account > More options(...) > tap 'Uninstall update' (Samsung Account v14.0.00.11)
(In case of reset Password needed) Settings > tap and sign in 'Samsung Account' on the top > run 'Secure Folder' > mistype Password > tap 'Forgot password' > tap 'Reset' on the reset Password popup > enter New Password

An update to the Secure Folder app was due to be released that fixed the issue.

Unsure if this applies in your situations though - but happy to repost in this thread in case it does, or any of it helps at all.

If none of the steps advised so far have worked for you, can you please share:

Device name and model code.
Android & One UI version (in Settings > About phone > Software information)
Build no. (in Settings > About phone > Software information)
Version no. of the Secure Folder app. (Settings > Apps > Secure Folder. You should be able to check if there’s any updates in there too by tapping into the ‘App details in store’.)
Version no. of the Samsung account app. (Settings > Apps > Samsung account. Same as above for checking for any updates.)
And if you’ve sent any error reports with log files via the Members app on the issue.

Should help give more insight as to what's going on and move things forwards.

Re: Firgot password of Secure folder

Members_yF7ZSxc — Sat, 22 Jun 2024 22:12:49 GMT

I have the exact same problem..

Galaxy s23

Sm-s911B/DS

Ui. 61

Android 14

Thanks

Re: Forgot password of Secure folder/Secure folder locked. Please help im losing my mind

Muhammad Naveed — Tue, 25 Jun 2024 16:32:37 GMT

FaHaD57

Re: Forgot password of Secure folder/Secure folder locked. Please help im losing my mind

Jmoore88 — Wed, 24 Jul 2024 03:18:24 GMT

I have a Samsung a53 5g as well and I'm having the same problem. Literally impossible to recover or change password. I've done everything I've read on here with no luck.