topic Re: ALL bookmarks on Samsung Internet deleted with the newest update!!! in Mobile Apps & Services

ALL bookmarks on Samsung Internet deleted with the newest update!!!

Kansas33 — Wed, 30 Nov 2022 01:25:13 GMT

I did the new update on my Samsung Galaxy and all of my bookmarks on Samsung internet somehow deleted. How can I get these back? I did a restore to an earlier date and they did not restore. Please help.

Re: ALL bookmarks on Samsung Internet deleted with the newest update!!!

PaulM1 — Wed, 30 Nov 2022 15:44:37 GMT

Hi there, @Kansas33. I'd recommend looking at the thread below to see whether the suggestions provided enable you to restore your Samsung Internet bookmarks:

https://eu.community.samsung.com/t5/other-smartphones/restore-bookmarks-from-samsung-cloud/td-p/2070453

Please let me know how you get on with this.

Re: ALL bookmarks on Samsung Internet deleted with the newest update!!!

D with an S20 — Tue, 06 Dec 2022 20:26:16 GMT

Same thing has happened to me. The solution in the thread you note does NOT work. There is no "my device" or "Samsung account" showing as described. Further, trying to restore bookmarks from the Samsung cloud "restore backups" option doesn't give the option to restore anything related to Samsung internet(although websearches state you should be able to restore bookmarks). This is the second time this has happened to me. Samsung cloud IS A JOKE. It only ever shows 1 prior backup which is over written by the next one(which is how I lost my bookmarks the first time... the backup that would have had my bookmarks was over written before I could figure out how to restore it) SAMSUNG CLOUD IS A FALSE SENSE OF SECURITY. There also is no way to export bookmarks from the Samsung browser.

Exporting bookmarks to another browser and backing them up to prevent loss are two basic functions. With all the greatness of Samsung products, they definitely get a FAIL on these two points. Come on Samsung... get you ***** together

Re: ALL bookmarks on Samsung Internet deleted with the newest update!!!

73DB — Sun, 11 Dec 2022 10:32:40 GMT

I've had the very same thing, first they went all weird and all bookmarks were out of the folders then the folders started to disappear a few at a time, now they've all gone, I think it's time to switch to another browser.

Re: ALL bookmarks on Samsung Internet deleted with the newest update!!!

AndrewL — Sun, 11 Dec 2022 12:06:58 GMT

If you head to the Samsung Internet app > Tap the 3 lines in the bottom right > Settings, is Sync with Samsung Cloud toggled on? Furthermore, tap on Layout and menus, and make sure that 'Show bookmark bar' is toggled on.

Re: ALL bookmarks on Samsung Internet deleted with the newest update!!!

Bean3 — Mon, 30 Jan 2023 04:06:46 GMT

Has anyone figured out a way to solve the problem and get the bookmarks back if someone has I'd appreciate if someone let me know please and thanks.

Re: ALL bookmarks on Samsung Internet deleted with the newest update!!!

tommykremer — Mon, 20 Feb 2023 17:30:49 GMT

Samsung Internet may have switched you to "secret mode", hiding your old tabs and bookmarks. I switched out of secret mode and got all my tabs and bookmarks back! It's in the user manual. Click the little box with a number in it at the bottom of your screen and select "Turn off secret mode" and tada! Your old tabs and bookmarks will appear! All of your tabs and bookmarks since the switch will be in secret mode but the old ones will appear in normal mode.

Re: ALL bookmarks on Samsung Internet deleted with the newest update!!!

tommykremer — Mon, 20 Feb 2023 17:34:17 GMT

I got my bookmarks back by switching out of secret mode. It's in the user manual and I explained it more in a reply to the original post of this thread.

Re: ALL bookmarks on Samsung Internet deleted with the newest update!!!

franks3 — Tue, 01 Aug 2023 01:49:37 GMT

This is the solution to the problem you have to open the settings on your Samsung Internet and click the 3 lines at the bottom of the page goto personal browsing data. goto the secret mode settings and reset the secret mode. Did this on Zflip 4 and got all my bookmarks back. Thanks to TommyKremer

Re: ALL bookmarks on Samsung Internet deleted with the newest update!!!

Khlad — Thu, 07 Dec 2023 16:33:05 GMT

I have tried the reset secret mode option, it does not work for me. Reset secret mode is greyed out. I have created a code to secret mode and then could reset secret mode data, still bookmarks is gone.

It happened when i moved files from old to new phone via Samsung Switch, all bookmarks gone.

Samsung cloud is in sync and it said it has synced the bookmarks also.

So i tried to research a bit. Created a new bookmark, and then press and hold the new book mark, press move, and now i can see all my saved bookmarks are a under a underfolder called Samsung Bookmarks, under the main/1. folder called Bookmark.

I can't seem to move/delete or anything for the Samsung Bookmark folder. But i can see all my bookmarks are there, because there is a number next to the folder which shows how many saved bookmarks i have, and its the same number as on my old phone

Re: ALL bookmarks on Samsung Internet deleted with the newest update!!!

D with an S20 — Mon, 25 Dec 2023 09:53:51 GMT

My solution was to discontinue using Samsung Internet browser. I lost nearly two years of new bookmarks after a phone update on my S20. I never had this issue with my S7 that I used for several years prior to getting the S20.

I was able to push my bookmarks (the ones I had collected on the S7 over several years prior) to the S20 using SMART SWITCH. The first time or two the newer bookmarks did "reappear" on the S20 after pushing them over from the S7 again. I put up with it a total of 4 or 5 times. But the S20 still spontaneously dumped its bookmarks and tabs upon additional updates.

There were several service tickets opened thru chat and a couple phone calls with tech support. Nothing that was suggested to try was successful at fixing the problem that kept persisting until I finally got disgusted enough and switched to a different browser(which does allow exporting bookmarks for backup, as well as syncing over the web to my desktop browser on my PC) I haven't looked back. It's been about 2 yrs or so, and I've not used the Samsung browser since. Very disappointed in Samsung on this issue.

-D

Re: ALL bookmarks on Samsung Internet deleted with the newest update!!!

Members_5nKcQ5f — Sun, 21 Jan 2024 18:06:01 GMT

Did you ever find out how to access the Samsung Bookmark folder? I did what you researched, creating a new folder and went to move it and I can see the Samsung Bookmark folder with all my bookmarks in but can't figure out how to access it.

Re: ALL bookmarks on Samsung Internet deleted with the newest update!!!

Khlad — Sun, 21 Jan 2024 19:15:51 GMT

I have just researched a bit now and i might have a work around

Try this:

Go to setting on your Samsung Internet - Layout and menus - toogle show bookmarkline

Now go and save a random bookmark, save a second book mark, now on the right side of the bookmarkline there are 2 arrows, press that one

Chose edit bookmarkline - now you can choose your bookmarks to edit/move etc, but just -press the "return"/"back" on your phone

Now on the top you can choose the folder "Samsung Bookmark" all your bookmarks should be there

Now instead of doing this all the time, move all your bookmarks from Samsung Bookmarks folder to Bookmark folder

Re: ALL bookmarks on Samsung Internet deleted with the newest update!!!

Gijizzle — Wed, 10 Jul 2024 12:20:17 GMT

Thanks Tommy. I did the opposite (engaged stealth mode) and tadaaaa.