Thema "Re: Re: Galaxy store is stuck in a loop trying to update" in Mobile Apps & Services

Galaxy store connection issues.

cavellixx — Thu, 25 Jan 2024 20:55:28 GMT

My galaxy store is in a never-ending loop trying to update itself. It's been that way for about 2 days. I've tried all sorts to try and rectify the problem but alas nothing works... I cannot use the app at all. I wrote an error report to Samsung hopefully something will happen 👍

Re: Galaxy store is stuck in a loop trying to update

cavellixx — Tue, 25 Jul 2023 11:53:09 GMT

No idea how to add a screenshot to my first post. The store version I'm stuck trying and failing to download and install 🫤

Re: Galaxy store is stuck in a loop trying to update

cavellixx — Tue, 25 Jul 2023 12:40:18 GMT

Now I've had to update my Samsung tablets galaxy store (coz I have no choice) and I'm getting the same thing but the store is a different version...

So I just discovered that if I click and hold my store icon there's a button that pops up saying, update . I clicked it and went straight to my update apps page 👀 so I can now update apps that way on both my device's but the store itself is still totally f**** 🙄

Re: Re: Galaxy store is stuck in a loop trying to update

cavellixx — Tue, 25 Jul 2023 12:57:47 GMT

Been there done that and it doesn't help

Re: Galaxy store is stuck in a loop trying to update

JAMES4578 — Tue, 25 Jul 2023 13:07:58 GMT

@cavellixx Firstly check you are not low on memory, is there any difference using wifi or Data? However you may well need to the store's cache and Data. Go to Apps-Galaxy Store-Force Stop. Now click storage and clear cache and Data and restart the phone.

if by any chance the issue persists after these steps I would suggest clearing the cache partition. This deletes temporary files but keeps your Data intact. Follow this procedure:

1. Turn off the device.
2. Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release all three keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

Can also repair apps from the same Recovery Menu.

Re: Galaxy store is stuck in a loop trying to update

cavellixx — Sun, 06 Aug 2023 09:44:16 GMT

hi all.. i got a reply from Samsung. It's the store version they say.. asked me to wait for the new distribution of the next version, so I did. Today the galaxy store has updated ok on my S21+ and my tablet 👍 thanx for the replies 🥳

Re: Galaxy store is stuck in a loop trying to update

tiptoe364 — Wed, 22 Nov 2023 05:45:33 GMT

Mines is the same been this way a couple weeks now

Re: Re: Galaxy store is stuck in a loop trying to update

KingdomOfHemp — Thu, 07 Dec 2023 00:02:47 GMT

I got same issue. How did you fix it? I tried the clear data and reset. Still stuck in a loop of not updating store

Re: Re: Re: Galaxy store is stuck in a loop trying to update

cavellixx — Thu, 25 Jan 2024 09:40:45 GMT

Hi.. Samsung answered me and said that the version I couldn't DL had a bug. They asked me to wait for a new version of the store to be released. A day later I was notified of the new version, download, installed and everything was ok 👍🏼

Re: Re: Galaxy store is stuck in a loop trying to update

cavellixx — Thu, 07 Dec 2023 00:32:40 GMT

You should report the issue because unless Samsung know they can't fix anything. I've reported quite a few things over the years and all have been fixed 👍

Re: Re: Re: Re: Galaxy store is stuck in a loop trying to update

KingdomOfHemp — Thu, 07 Dec 2023 00:36:50 GMT

Ok. Thank you. I'll just wait then

Re: Re: Re: Galaxy store is stuck in a loop trying to update

KingdomOfHemp — Thu, 07 Dec 2023 00:37:36 GMT

How do we report it?

Re: Re: Re: Re: Re: Galaxy store is stuck in a loop trying to update

cavellixx — Thu, 07 Dec 2023 00:37:54 GMT

Did you report your issue? If you haven't, you should as it's how mine got fixed 👍

Re: Galaxy store is stuck in a loop trying to update

Lijalem — Fri, 08 Dec 2023 17:37:19 GMT

My a53 just arrived yesterday so it keeps going on with the updates of the app store and pls 🙏 fix this samsung

Re: Re: Re: Re: Re: Re: Galaxy store is stuck in a loop trying to update

KingdomOfHemp — Sun, 10 Dec 2023 01:12:21 GMT

I couldn't find a way to report. So didn't. Found there were certain apps unavailable on the new phone so sent it back.

Galaxy Store app not connecting starting/not opening/unable to launch

pfrr1 — Thu, 25 Jan 2024 12:58:29 GMT

I have recently been prompted to accept T&Cs when logging in into the Galaxy Store via the app.

Yesterday my access was cut altogether

I searched all items on "cannot access Galaxy store" and did all the tricks suggested, changed password, forced stop, cleared cache and data etc. Still no luck

I get the message

Something went wrong while connecting to the Galaxy Store. Try again later

(UHE:23e025c06016)

Cancel Retry

It is unfortunate I cannot use this and therefore further updates will not be possible.

Shall I jump ship and got to another brand?

Using Samsung Galaxy A34 5G

Thank you

Paulo

UPDATE: I have another Samsung Galaxy using the same Samsung account. Cannot access the Galaxy store on that one too.

FURTHER UPDATE: I am able to access Galaxy Store (samsung.com) on a browser using my Samsung account

ANOTHER UPDATE: I was able to login to the Galaxy Store by using 4G/5G (disconnecting from Wifi). It is still "broken" as you have to tick Ts&Cs all the time. If you use Wifi again the Galaxy Store blocks you with that usual "something went wrong...". Something is wrong indeed and it is SAMSUNG!!! If you connect Wifi while on the Store you will get disconnected. Apparently Samsung thinks that all routers are "foreign", in Antarctica or not networked. Use 4G/5G for the time being until they get this sorted (if at all).

Re: Galaxy Store app not connecting starting

ShazB07 — Tue, 23 Jan 2024 12:30:39 GMT

Hi

Exactly the same problem as you...

I've reported an error to Samsung, and I'm still waiting for a reply.

I don't think I'll be buying another Samsung again.

Re: Galaxy Store app not connecting starting

DarksideofTheGalaxy — Tue, 23 Jan 2024 12:41:40 GMT

Hiya I am reading that your having problems with connecting to samsung store. Is your phones spftwear upto date.

Re: Galaxy Store app not connecting starting

NIGHTNINGFURY — Tue, 23 Jan 2024 12:59:57 GMT

I reported the same thing seems to be affecting a wider number of people.

Re: Re: Galaxy Store app not connecting starting

ShazB07 — Tue, 23 Jan 2024 13:00:28 GMT

Mine is One UI 6.0 (ShazB)