topic Re: Additional services are limited for products not purchased in your current location. in Mobile Apps & Services

Additional services are limited for products not purchased in your current location.

Members_1iCj9l4 — Sat, 18 Nov 2023 10:51:25 GMT

Hi just got my Samsung Tab S9+ and have just registered the device.

But I see this message appear...

Additional services are limited for products not purchased in your current location.
Please check for the country location of purchase.

From what I've found it this usually is from a device sourced outside of my country of purchase.

But I bought my Tab S9+ from Samsung UK. Ordered and delivered within 2 days.

Do I now own a Non-UK version of the device?

Please explain...

**Btw just retired my old 2011 Galaxy Tab 10.1 tablet...she did me proud but was time for an upgrade.... Tab S9+ is pretty amazing so far....

Many thanks.

Max

Re: Additional services are limited for products not purchased in your current..

Whattttt — Sat, 18 Nov 2023 15:35:00 GMT

You should take it back to a samsung store and tell them of the issue they most likely will replace it so your able to use all the services.

Re: Additional services are limited for products not purchased in your current location.

Members_1iCj9l4 — Sat, 18 Nov 2023 15:40:17 GMT

Bought online.... Will see if they reply. Cheers for comment..

Re: Additional services are limited for products not purchased in your current location.

Members_o0mf4t9 — Thu, 25 Jan 2024 13:27:22 GMT

Any news on this? I'm having the same issue with my S24u. Purchased from Samsung UK so not sure why that message is showing up...

Re: Additional services are limited for products not purchased in your current location.

Members_ARGSl0u — Fri, 26 Jan 2024 23:38:31 GMT

Same here. I also can't activate my Samsung Care Plus. It's very very annoying and I hope they resolve it soon

Re: Additional services are limited for products not purchased in your current location.

Luk4shO — Mon, 29 Jan 2024 06:18:47 GMT

Same, S24 Ultra bought directly from Samsung UK. I wonder what that is all about and if Samsung will do something about it

EDIT: Few days have passed now and it's all showing ok,, warranty confirmed and all. ABle to register for Samsung Care+ etc. Must have been so early and maybe preorder phones (especially in exclusive colors) were handled differently/from another region. Who knows I guess.

Re: Additional services are limited for products not purchased in your current..

SungSam121 — Sun, 02 Feb 2025 16:40:04 GMT

Got the same issue, s24 ultra. Firmware build reference indicates its a Saudi model but it was purchased from Currys online. The firmware is rubbish missing key features you would expect from a UK model. Will samsung exchange?