topic Re: Secure folder in Mobile Apps & Services

Secure folder

poontang007 — Sun, 29 Oct 2023 21:11:25 GMT

Hi, all my pics, vids etc have totally disappeared from my secure folder, please can anyone help? Thankyou 😔

Re: Secure folder

UNKNOWNUSERNAME — Sun, 29 Oct 2023 23:47:41 GMT

Hi, sorry to hear about your loss of personal data. by any chance did you forget your password or have to reset it? as when i did that it wiped my secure folder data and deleted everything in it.

Re: Secure folder

matheloan — Mon, 30 Oct 2023 05:08:45 GMT

Bonjour @poontang007

Vous avez enregistré une sauvegarde activée dans Google One ou Drive Google ou un Cloud de votre Opérateur, ou autres sauvegardes...

pour vos Photos, Vidéos, etc...disparues de votre dossier sécurisé ?

Si oui, vous pouvez les retrouver dans ces sauvegardes ?

Bien à vous.

Re: Secure folder

ChrisP88 — Mon, 30 Oct 2023 13:19:38 GMT

Hi! As you are on the Samsung Community for the UK, we've put a translation into English here so everything else can see your helpful reply-

'Hello @poontang007

You have saved an activated backup in Google One or Google Drive or a Cloud of your Operator, or other backups...

for your Photos, Videos, etc...disappeared from your secure folder?

If so, can you find them in these backups?

Yours truly.'