topic Re: My Files doesn't show any files in the DCIM folder in Mobile Apps & Services

My Files doesn't show any files in the DCIM folder

DaveTheMidge — Wed, 08 Nov 2023 10:00:01 GMT

This seems to be the opposite of the problem most people have - if I connect my phone to my computer I can see all my photos in "SD Card\DCIM\Camera" no problem. However, when I run My Files on the phone itself it shows the DCIM folder as empty, although other apps such as Gallery work fine.

Any suggestions?

Re: My Files doesn't show any files in the DCIM folder

PaulM1 — Wed, 08 Nov 2023 14:13:11 GMT

That's strange, @DaveTheMidge. Which of our phones are you using, and in which folder do your photos reside?

To verify this, please open the Gallery app > Open one of the photos > Click Details > Note the file path listed underneath the photo (where it shows the date).

Re: My Files doesn't show any files in the DCIM folder

DaveTheMidge — Wed, 08 Nov 2023 15:18:54 GMT

It's an A33.

Re: My Files doesn't show any files in the DCIM folder

PaulM1 — Wed, 08 Nov 2023 16:11:54 GMT

Ah, I see, thanks. Just so I'm clear on this, are the photos definitely stored on your microSD card, or are they saved to the Internal storage of your A33?

Re: My Files doesn't show any files in the DCIM folder

DaveTheMidge — Wed, 08 Nov 2023 17:19:28 GMT

They're definitely on the SD card. It says so on the picture details, and also i can see them if I connect to the computer, and another also - they're definitley not in the DCIM folder in the internal storage. Ooh, and another, I checked my camera settings too. Thanks for looking into this. 🙂

Re: My Files doesn't show any files in the DCIM folder

DaveTheMidge — Wed, 08 Nov 2023 17:24:59 GMT

Also, I can see all the other files and folders on my SD card, just not in DCIM.

Re: My Files doesn't show any files in the DCIM folder

PaulM1 — Wed, 08 Nov 2023 17:36:46 GMT

Thanks for checking. If you go to My Files > Click the three-dot menu on the top right to open Settings > Permissions...which Permissions are showing for you, please, @DaveTheMidge?

Re: Re: My Files doesn't show any files in the DCIM folder

DaveTheMidge — Wed, 08 Nov 2023 18:02:13 GMT

I hope you can see the picture

Re: My Files doesn't show any files in the DCIM folder

PaulM1 — Wed, 08 Nov 2023 18:21:00 GMT

Perfect, thanks. Yes, all clear. 👍 Does My Files show your other files that are stored on the microSD card? Additionally, if you power off your phone, remove and then reinsert the card, are you able to see the DCIM folder again?

Re: My Files doesn't show any files in the DCIM folder

DaveTheMidge — Wed, 08 Nov 2023 18:29:18 GMT

I can see all the other files, see reply above. I ve tried power cycling, that doesn't help. I will try removing the SD but it will have to be tomorrow- I'm a Brit and I'm settling in for the evening now 😁

Re: My Files doesn't show any files in the DCIM folder

PaulM1 — Wed, 08 Nov 2023 18:41:16 GMT

Ah, that's OK. We'll always be on hand when you get back to us. We'll keep an eye out for your update, @DaveTheMidge

Re: My Files doesn't show any files in the DCIM folder

DaveTheMidge — Thu, 09 Nov 2023 12:16:46 GMT

Ok, I powered off, removed the SD card (gave it a little clean :)) put it back and powered up. It made no difference. I can see all the other files and folders, but DCIM insists that it's empty.

Re: My Files doesn't show any files in the DCIM folder

DaveTheMidge — Fri, 10 Nov 2023 09:39:39 GMT

@PaulM1 are you still on the case or is this one a lost cause 😞 ?

Re: My Files doesn't show any files in the DCIM folder

PaulM1 — Sat, 11 Nov 2023 13:30:25 GMT

I'm with you, @DaveTheMidge. Please can you check the following?:

1) Please check whether there is an update for My Files on Galaxy Store. If there is, please download, install this, and check whether this makes a difference.

2) If no update is available, I recommend clearing the cache for My Files using the steps in the following guide: https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

3) If the issue persists, please submit an Error report using the steps provided in this guide: https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-samsung-members-app/

Please let me know when you get this resolved. 👍

Re: My Files doesn't show any files in the DCIM folder

DaveTheMidge — Sun, 12 Nov 2023 15:24:39 GMT

Thanks @PaulM1 . Clearing the My Files cache didn't do any good. There don't seem to be any updates on Play Store (oddly Play Store shows the latest version as 13.1.01.321, while my phone shows the installed version to be 14.4.00.2 - go figure!). I've posted an error report so we'll see what happens. Thanks for your time (are you a Samsung support person or just a helpful user?)

Re: My Files doesn't show any files in the DCIM folder

niraj12 — Tue, 28 Nov 2023 15:35:59 GMT

My guess is that the SD card is formatted with a file system not compatible with android. Probably ntfs.

Re: My Files doesn't show any files in the DCIM folder

DaveTheMidge — Tue, 28 Nov 2023 15:55:01 GMT

Would that not affect all folders, not just the dcim folder?

Re: My Files doesn't show any files in the DCIM folder

niraj12 — Mon, 04 Dec 2023 12:47:45 GMT

Not necessarily. Android seems to be able to navigate the folder structure of unsupported file systems but not to view its files

Re: My Files doesn't show any files in the DCIM folder

DaveTheMidge — Mon, 04 Dec 2023 13:20:02 GMT

Ok, well my SD card is quite new and I'm pretty sure it's formatted correctly, but just to be sure how would I check?

Re: My Files doesn't show any files in the DCIM folder

DaveTheMidge — Sat, 16 Dec 2023 10:56:57 GMT

Searching the web, it seems that Android will not use NTFS at all. I have a Sandisk for Samsung, and I'm pretty sure it was pre-formatted, probably exFAT. However, I can't find anything that tells me how to check the format. Does anyone know?