topic Re: App remains greyed out when not in samsung Sleep Mode in Mobile Apps & Services

App remains greyed out when not in samsung Sleep Mode

JT78 — Sat, 28 Oct 2023 10:34:01 GMT

WhatsApp has stayed greyed out and unaccessible when the phone is out of sleep mode.

I use "sleep mode" on my phone, when it is enabled most apps are unavailable.

Today WhatsApp has stayed greyed out, and when trying to open it the app says its unavailable in sleep mode. Super frustrating and even after reinstalling still is a problem.

(It's just WhatsApp that's affected)

Re: App remains greyed out when not in samsung Sleep Mode

Neo001 — Sat, 28 Oct 2023 10:43:49 GMT

In Sleep mode, turn off Restrict app usage. Turn on Sleep mode and then turn it off. Check if this makes WhatsApp available again.

Re: App remains greyed out when not in samsung Sleep Mode

ChrisM — Sat, 28 Oct 2023 10:46:27 GMT

Hi @JT78

Is the software on your phone up to date? Go to Apps > Settings > About device > Software update. Also, let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts. Let us know if this helps!

Re: App remains greyed out when not in samsung Sleep Mode

Carzajim — Tue, 05 Dec 2023 05:04:07 GMT

I did that. Still not working 😑

Re: App remains greyed out when not in samsung Sleep Mode

Members_PWMjg0i — Fri, 12 Apr 2024 06:25:50 GMT

Hello, any resolution? stuck with greyscale whatsapp icon, tried all above step but no wayout

Re: App remains greyed out when not in samsung Sleep Mode

Tiwie_fifie — Mon, 01 Jul 2024 03:22:45 GMT

I am having a similar issue..how did you guys resolve it?

Re: App remains greyed out when not in samsung Sleep Mode

Merbze — Tue, 13 Aug 2024 19:50:02 GMT

Has anyone found a solution?

Re: App remains greyed out when not in samsung Sleep Mode

lapluma — Thu, 31 Oct 2024 02:54:30 GMT

I have the same problem on a Galaxy A13 5G phone. I have tried ever suggested solution. Nothing has worked. Have you resolved the issue?

Re: App remains greyed out when not in samsung Sleep Mode

Jamus- — Sat, 12 Apr 2025 06:43:09 GMT

With sleep mode disabled, go to Settings > Apps > Mode and Routines > Storage > Clear Cache and then Clear Data.

All your apps should be available again.

Re: App remains greyed out when not in samsung Sleep Mode

Cowidster — Mon, 28 Apr 2025 03:10:57 GMT

Try this method for all of greyed out app icon, clear cache and data of the Play Store app.