topic Re: Unauthorised Payment to SAMSUNG ELECTRONIC in Mobile Apps & Services

Unauthorised Payment to SAMSUNG ELECTRONIC

Chillichoc-05 — Mon, 29 Aug 2022 02:49:33 GMT

Hi,

I have had an unauthorised payment come out of my credit card on 21/08/2022 to SAMSUNG ELECTRONIC.

Can you please investigate, reimburse me and remove whatever this is on my account. Both the Playstore and Samsung App do not show that I have either bought or subscribed to anything for this time period.

Many thanks,

Cindy

Re: Unauthorised Payment to SAMSUNG ELECTRONIC

Neo001 — Mon, 29 Aug 2022 05:24:27 GMT

Hi,

Is your account/credit card shared with somebody in your family - check with them if they have made any purchase.

Did you recently buy phone or any other product from Samsung and made use of the exchange offer/trade-in, and did not send the old device within the stipulated time? Samsung can charge the trade-in value to the payment method used while purchasing the new device.

If it's none of the above, I suggest that you call up Samsung Support and raise this concern. They can investigate it for you.

You could also contact the Credit Card company to dispute the payment.

Hope this helps.

Re: Unauthorised Payment to SAMSUNG ELECTRONIC

HFlynn — Mon, 29 Aug 2022 20:40:35 GMT

I would phone or go on text/ video cam with them to sort it out in one go,.

Re: Unauthorised Payment to SAMSUNG ELECTRONIC

todorov — Sun, 18 Sep 2022 08:15:24 GMT

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Re: Unauthorised Payment to SAMSUNG ELECTRONIC

Anand2482 — Sat, 03 Dec 2022 16:42:06 GMT

Happens to me as well

Re: Unauthorised Payment to SAMSUNG ELECTRONIC

Members_6D4oneA — Sun, 08 Oct 2023 13:24:53 GMT

I have tried the contact us page and the chat but keep being pushed down product support routes not appropriate to me. I am being billed "Samsung Electronics GmbH" payments. I e mailed the address in the payment details but it is an auto mail box, not monitored. This is extremely frustrating.

Re: Unauthorised Payment to SAMSUNG ELECTRONIC

LMWhite57 — Mon, 19 Feb 2024 18:34:43 GMT

How can I contact Samsung Electronics Payments to speak to someone?

Re: Unauthorised Payment to SAMSUNG ELECTRONIC

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