topic Cant open secute folder in Mobile Apps & Services

Cant open secute folder

Members_sF6hotN — Sun, 24 Sep 2023 18:28:11 GMT

Hi all. I have done a scheduled update on my s23 and now my secure folder keeps saying wrong pin, then locks me out for 2 hours. There is no reset pin / passcode button, i have tried to clear data / cache which it does until i come out of settings then its all back. There is no way to uninstall the app and its driving me crazy. Can anyone help pls

Re: Cant open secute folder

Brainic — Sun, 24 Sep 2023 18:59:09 GMT

I dont think there's anyway to reset it unless you factory reset the whole phone. The reset with samsung account needs to be enabled when setting up to have that option.

Re: Cant open secute folder

Piper123 — Sun, 24 Sep 2023 21:32:49 GMT

It is a "secure" folder for a reason......

As far as I'm aware, if you forget your pin or pattern, there isn't a way to recover it.

Re: Cant open secute folder

DAZ1925 — Wed, 18 Oct 2023 18:39:24 GMT

I believe there are a number of people with this issue, myself included. I suspect this is a problem with the latest update. Most people believe they know the unlock pin but it still fails. Hopefully Samsung will fix this soon

Re: Cant open secute folder

Susee — Sat, 21 Oct 2023 09:20:27 GMT

Hi, I had this same issue, but in my case it's strange because I have the S9 which I no longer get updates I believe.

So unfortunately after doing the mistake of deleting the app it was when I found out how I could have solved the issue.

I got confused bc I had 2 Samsung accounts with different emails, one being my Google email. When I was trying to sign in I should have signed with my Google email instead of the other one.

I signed off my Samsung account. Then when you go to the secure folder it gives you the option to uninstall. But you must sign in with the Samsung account( email) associated to the secure folder so then it will automatically give you the option to change your password.

As I said I deleted the secure folder, When I set it up again with my Google email it looks like all the data was wiped out, I cannot even restore it.

If its the same account why all the data disappeared, and also why Iam not able to restore it.

I have been using it for so many years, yet the safest place is in a USB drive, at least in there it's in ourcontrol.