sujet Re: Re: Re: Re: Software update dans Mobile Apps & Services

Software update

Strat621 — Sat, 16 Sep 2023 10:24:25 GMT

Hi everyone, hope I'm in the correct board. I'm a novice, so please treat me gently!! I've only had my Samsung A14 5G for a couple of weeks and today I had an onscreen message telling me there was an update. I assumed it was an app update and clicked download. It was a UI update I had no idea what it was and waited while it took what seemed an age. Couldn't turn on the phone after I thought it had finished, then it began again finalising. I've now found out it's a security update. All working now, I've noticed that apps are a bit slower loading when I click on them just after starting the phone, but as soon as I've opened them once then they load instantaneously. Can anyone tell me anything more about the update, and can I expect one every month?
Many thanks

Re: Software update

Anonymous User — Sat, 16 Sep 2023 10:33:42 GMT

Yes all it is is a security update, you get one every month. With your phone being a lower down A series it will eventually turn to every 3 months but that will be a long time down the line. All it is is to protect your phone from new hacks and virus. Also you will get the new android 14 at some point, when this happens it will say and you will noticed the ui is different.

Re: Software update

Strat621 — Sat, 16 Sep 2023 10:38:22 GMT

Thank you Ash

Re: Re: Software update

Anonymous User — Sat, 16 Sep 2023 10:53:34 GMT

No problem 😊

Re: Software update

JAMES4578 — Sat, 16 Sep 2023 15:13:03 GMT

Hi @Strat621 62 security vulnerabilities addressed in the latest security update, some information here https://www.sammobile.com/news/samsung-september-2023-security-patch-detailed/

According to the Samsung security site the A14 5G now on quarterly security updates, though can be subject to change. confirmation here https://security.samsungmobile.com/workScope.smsb

Re: Re: Software update

Strat621 — Sat, 16 Sep 2023 15:19:51 GMT

Thank you James very informative. I've actually got the A14 4G.

Re: Re: Re: Software update

JAMES4578 — Sat, 16 Sep 2023 15:34:11 GMT

Oh right,will be eligible for the same OS updates. Possibly it may be the August security update. You can check in Settings-About Phone-Software Information. Android security patch version is at the bottom.

Re: Re: Re: Re: Software update

Strat621 — Sat, 16 Sep 2023 15:41:55 GMT

Thanks a lot James. Would you by any chance know why my apps aren't automatically updating? I've got them set to automatic, but they don't update. No big deal updating manually, but I'm curious as to why it's not working.

Re: Re: Re: Re: Software update

JAMES4578 — Sat, 16 Sep 2023 15:57:48 GMT

@Strat621 Is your Device set to automatically update Apps on both Data and Wifi? Can be issues if not strong connection or if Power saving Mode enabled.

More troubleshooting in this article where I previously replied to your query https://eu.community.samsung.com/t5/samsung-lounge/auto-updates-not-updating/

However some customers appear to have this issue even after troubleshooting.

Re: Software update

Strat621 — Sat, 16 Sep 2023 16:03:42 GMT

It's only set for wifi, should I add data? Just checking powersave.

Re: Re: Re: Re: Re: Software update

Strat621 — Sat, 16 Sep 2023 16:06:17 GMT

Powersaving is off.

Re: Re: Software update

JAMES4578 — Sat, 16 Sep 2023 16:12:28 GMT

Depends if you are using Data much. Advisable to download updates via WiFi though unless you have a large Data Allowance.

Re: Re: Re: Software update

Strat621 — Sat, 16 Sep 2023 16:15:33 GMT

Ok, I'll leave it on wifi and do it manually. Thanks for your help and time James.