topic Re: Samsung Email doesn't connect with Exchange server in Mobile Apps & Services

Samsung Email doesn't connect with Exchange server

Cristal-Habitat — Wed, 19 Jul 2023 12:08:45 GMT

Hi,

I'm having issues with the Samsung Email app. I can't connect it to my Exchange server, even though the account and server address are correct. I have this error : Impossible to verify account. I've tried with different account and all of them have the same error. Same for other devices (I've tried with a SM-A336B and a SM-A750FN).

I've also tested adding directly an exchange account in Accounts but I've got the same result.

I've tried with the Outlook app with the same parameters and it works. So the issue doesn't come from the Exchange server.

Has anyone an idea of why I can't connect with Samsung Email ?

I would like to use this app because it synchronizes mail, contacts, calendar and tasks.

Regards

Re: Samsung Email doesn't connect with Exchange server

nowdeleted — Wed, 19 Jul 2023 12:44:30 GMT

I have 4 accounts that use the Samsung mail and they all work.
All I can suggest is that the mail address is correct and the password matches. You should have an option for the type of exchange. Make sure you choose the correct one.

Re: Samsung Email doesn't connect with Exchange server

redsunset2022 — Wed, 19 Jul 2023 17:27:00 GMT

It might not apply in your case, but some email providers have moved over to using an 'app' password. If this is enabled then your 'normal' password will be rejected.

Re: Samsung Email doesn't connect with Exchange server

Curtis Hunter — Thu, 20 Jul 2023 09:26:39 GMT

I'm struggling with the same problem for weeks now.

Exactly like your problem. The Exchange Accounts are working fine with any other e-mail app but with the Samsung E-Mail App it just won't work.

On another smartphone where the e-mail accounts are already connected long time ago... they working fine but adding new accounts is a pain in the ass.

Re: Samsung Email doesn't connect with Exchange server

Chris279 — Fri, 21 Jul 2023 09:35:15 GMT

Hello!

I had the same issue. I deleted one account and could not restore ist. It apeared with version 6.1.80.16. Existing exchange accounts worked (so they syncronised propperly), but i could not add a new account (same error: Impossible to verrify account...). I had to restore to the previus version of samsung e-mail (6.1.75.0), then it worked again. There must have something changed from version 8.1.75.0 to 6.1.80.16.

Re: Samsung Email doesn't connect with Exchange server

MuratF — Sun, 23 Jul 2023 10:02:50 GMT

Hi @Chris279 ,

This issue seem solved with 6.1.81.1 version. If u keep had issue update email app latest version and try again.

Re: Samsung Email doesn't connect with Exchange server

Cristal-Habitat — Mon, 24 Jul 2023 07:02:24 GMT

Hi @MuratF ,

I just updated the app and it works now.

Thanks,

Re: Samsung Email doesn't connect with Exchange server

msalehi — Mon, 24 Jul 2023 16:54:24 GMT

Hello,

Also, I am facing same problem with Samsung Email

Re: Samsung Email doesn't connect with Exchange server

lievenborms — Wed, 23 Aug 2023 11:38:39 GMT

I've also noticed this issue after an update.
I deleted the app and installing the latest (version 8.1.82.0) but the problem wasn't solved.
After downloading and installing version 8.1.75.0, it works again.
Does anybody know if this issue returned in latest version?

Re: Samsung Email doesn't connect with Exchange server

Gian-carlo — Fri, 25 Aug 2023 11:28:21 GMT

Same here (version 8.1.82.0), all existing accounts work, but adding a new account stops on the security connection.
Adding the same acount on any other device/brand works

How to downgrade to version version 8.1.75.0?

Re: Samsung Email doesn't connect with Exchange server

f0x_ — Thu, 14 Dec 2023 02:14:31 GMT

Same Problem here. Even with newest version November 30 (6.1.90.16) still no connection to Exchange Server possible. Samsung please fix!

Re: Samsung Email doesn't connect with Exchange server

spython — Mon, 15 Jan 2024 19:17:28 GMT

I don't use an Exchange server - but a separate mail server (select "Other" and manual setup). Everything worked fine on a Samsung S23 plus until recent updates. The latest update was version November 30 (6.1.90.16) and the message is the mail server is not responding. This has to do with the SSL handshake which Samsung broke in their latest updates.

Re: Samsung Email doesn't connect with Exchange server

Ismo_ — Tue, 10 Sep 2024 14:36:32 GMT

This is still problem today with 24+ and with version 6.1.94.2 when I selected Exchange as a server but it seems I have Office365 server instead. When I selected Office365 the connection worked.

Re: Samsung Email doesn't connect with Exchange server

Zottedoos — Mon, 24 Feb 2025 07:42:06 GMT

Unfortunately not

I have version 6.2.004 and i have the same issue existing mailboxes operational, newly added it states acvount cannot be verified, check settings. In other mailapps it works with these credentials, but i don t want to load my professional mailbox into a gmail or seperate app

Re: Samsung Email doesn't connect with Exchange server

Zottedoos — Mon, 24 Feb 2025 07:43:50 GMT

Yes it does. Where can i download the 8.1.75.0 version?

Re: Samsung Email doesn't connect with Exchange server

Zottedoos — Mon, 24 Feb 2025 07:44:31 GMT

And how to install this 🤭🤗🤭