topic Re: Re: Factory reset without access to email accoun in Mobile Apps & Services

Factory reset without access to email accoun

Steve1956 — Thu, 22 Sep 2022 14:24:20 GMT

I have my Mums old A21s mobile phone. The Samsung account was set up using a google email address. This account has since been deleted, so we have no access to the email address. I am trying to reset the phone to factory settings, deleting everything. I am unable to do so as I am unable to verify her account by recieving an email. Tried the "power / vol. up.. " method but this only turns the phone on / off without giving me any other option. Please advise.

Re: Factory reset without access to email accoun

AndrewL — Thu, 22 Sep 2022 15:10:39 GMT

@Steve1956: On your Galaxy A21s, please swipe up from your Home Screen > Settings > Tap your profile at the top of the list of settings > Profile info > Email > Change, then enter an active email address that you can use to receive the verification emails. You could also select Security and privacy > Two-step verification, and disable this feature if you continue to have trouble with this process.

For steps on how to return the phone to its factory settings, please refer to the guide below.

https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device/

Re: Re: Factory reset without access to email accoun

Steve1956 — Fri, 23 Sep 2022 09:34:16 GMT

Thanks for your suggestions. Unfortunately I am unable to complete these actions. The reason is, the Samsung account was set up with my Mums Google email address. That Google account has been closed, so we cannot receive an email to it to be able to verify the account....

Re: Factory reset without access to email accoun

Ernaldo Gjomakaj — Thu, 10 Aug 2023 17:32:00 GMT

I know it might be a bit too late but I will leave this one here in hopes of helping someone else in the future.

I had the same problem with one of my old samsung smartphones.

What I did to bypass it was as follows:

I went to samsung website to access my samsung account from there
Since I didnt have the access to the old email I used the qr code to sign in
Open the QR code option from the dropdown in your samsung phone and use it scan
Now you should be inside your samsung account in your pc
Navigate to Devices > Under signed in devices you will find your device with the model name
Press sign out > now check your phone in settings > accounts and you will see that you are signed out.
Now factory reset and voila it works.. Job done

Re: Factory reset without access to email accoun

Members_dy0p6Jc — Sun, 13 Aug 2023 11:00:45 GMT

Thanks, this helped a lot!

Re: Re: Factory reset without access to email accoun

Steve1956 — Tue, 22 Aug 2023 16:28:10 GMT

You beauty! Worked first time. Previously spent ages doing chat with Samsung, trying to resolve this!! Thanks.

Re: Factory reset without access to email accoun

CClover65 — Sun, 22 Oct 2023 15:15:29 GMT

I'm unable to even get contact to the email my Samsung Account is under, and in order to remove the account/sign out, it requires me to sign into that google account.

Re: Factory reset without access to email accoun

crashoverrideldn — Tue, 21 Nov 2023 02:58:21 GMT

You are an absolute legend!!!

Re: Factory reset without access to email accoun

Members_f4BS9TV — Fri, 22 Dec 2023 10:18:05 GMT

This is useless for people with no laptop.

Re: Factory reset without access to email accoun

people to fix phones — Thu, 01 Feb 2024 12:47:21 GMT

i need to hard rest galaxy a03s to get my phone back

Re: Factory reset without access to email accoun

jajacake — Thu, 22 Feb 2024 17:58:07 GMT

you are an absolute star!!!!! helped so much and so quick. io will copy and paste your message on some other sites, I hope you don't mind, there are so many people stuck sand I bet they will appreciate your help

Re: Factory reset without access to email accoun

Members_KH2IbjV — Wed, 26 Jun 2024 22:30:37 GMT

Fantastic! Thanks!!!!!

Re: Factory reset without access to email accoun

Members_PCnKrye — Tue, 13 Aug 2024 15:59:33 GMT

Thank you so much, this works. I really didnt see any way around it but this did it straight away

Re: Factory reset without access to email accoun

Nadiii1 — Sun, 01 Sep 2024 16:12:01 GMT

I've been trying to factory reset my old phone for months now and i tried thousands of ways with no help but when i saw your comment i tried what you said right away with zero hope and it actually worked i just can't thank you enough THANK YOU SO MUCH

Re: Factory reset without access to email accoun

jenmo — Thu, 24 Oct 2024 01:54:54 GMT

It still asks for the password which I don't have

Re: Factory reset without access to email accoun

dutt1980 — Sun, 10 Nov 2024 22:06:04 GMT

Im lost. its not letting me pull down after a factory reset

Re: Factory reset without access to email accoun

cali4 — Thu, 22 May 2025 19:06:24 GMT

THANK-YOU SO MUCH @Ernaldo Gjomakaj 👏

Re: Factory reset without access to email accoun

N_0514 — Tue, 10 Feb 2026 21:16:51 GMT

I forgot my samsung flip password and google email address how can i fix it

Re: Re: Factory reset without access to email accoun

Steve1956 — Wed, 11 Feb 2026 13:26:10 GMT

See the answer Ernaldo gave above.