topic Re: Locked out of Samsung Account in Mobile Apps & Services

Locked out of Samsung Account

BCTVProductions — Tue, 15 Aug 2023 13:43:23 GMT

So nobody knows what the answer is to the question, "How long will I be locked out of my Samsung Account for!"

I don't want to call the Samsung Account Team.

Re: Locked out of Samsung Account

Glenntech — Tue, 15 Aug 2023 13:53:31 GMT

You can be locked out indefinitely.
You will probably have to go through your backup email to be able to sign in
Just give Samsung Account Team a call on 0800 995 1079, they'll be best placed to advise and assist with your accounts

Re: Locked out of Samsung Account

keith30 — Tue, 15 Aug 2023 14:27:00 GMT

Nobody can help you but the Samsung Account Team.

Re: Locked out of Samsung Account

AndrewL — Tue, 15 Aug 2023 17:22:41 GMT

@BCTVProductions: What were the circumstances that led you to being locked out of your account e.g. too many incorrect password attempts? If you try to sign in to your account, do you get any notifications that state that you are locked out, and explain when the next login attempt can be made?

Re: Re: Locked out of Samsung Account

BCTVProductions — Tue, 15 Aug 2023 17:26:10 GMT

Yes too many incorrect password attempts. I try and sign in to my account and it says I am locked out. I am sure I have the correct password now. Bear in mind that I don't have access to my google account as I forgot the password and google won't let me recover it.

Re: Locked out of Samsung Account

AndrewL — Tue, 15 Aug 2023 19:13:05 GMT

@BCTVProductions: While I understand that you wanted to avoid speaking with the Accounts Team, they are best positioned to get this resolved for you. You could also try resetting your password via the link below, to see if this helps.

https://account.samsung.com/accounts/v1/MBR/resetPassword

Re: Re: Locked out of Samsung Account

BCTVProductions — Tue, 15 Aug 2023 19:29:58 GMT

I created a new account anyway. The link will not work because it will ask for verification and I can't recover my google account either.

Re: Locked out of Samsung Account

PRINCESINGH1 — Mon, 08 Jan 2024 13:18:33 GMT