topic Re: Re: Re: Amazon prime so dark in Mobile Apps & Services

Amazon prime so dark

preensie — Thu, 16 Mar 2023 12:02:16 GMT

My amazon prime is so dark. Spoke to amazon and they said use a different device lol. Can't really speak to samsung because there is no easy way to get through to a human.

It's practically un watchable (s23 ultra) I'm pretty sure amazon and samsung rolled out the hdr10 standard together so it should work perfect.

Any shadows, even on faces are complete black, black clothes are solid black, black people are solid black it's crazy.

It seems like this issue goes back to 2019 with no official fix, anyone found a workaround.

I've just moved from apple and really want this to work but prime not working is a annoying bug

Re: Amazon prime so dark

MrJCharming — Thu, 16 Mar 2023 12:09:21 GMT

Prime video? I just tried it and is OK for me.

Re: Re: Amazon prime so dark

preensie — Thu, 16 Mar 2023 12:12:26 GMT

Yh seems to be just some people, if you search for this issue you see forums back in 2019 with no fix. And it's only prime, Netflix and yourube are fine

Re: Re: Re: Amazon prime so dark

preensie — Thu, 16 Mar 2023 12:13:20 GMT

Is there a easy way to speak to a human samsung person, I've done all the trouble shooting I can so I'd want to try exchanging to a new device

Re: Amazon prime so dark

preensie — Thu, 16 Mar 2023 13:04:15 GMT

S23 ultra video iPhone 13 pro max

Re: Amazon prime so dark

nowdeleted — Thu, 16 Mar 2023 13:38:30 GMT

Does your phone have a pull down quick menu ?? If so is there a brightness bar at the bottom ??

Re: Amazon prime so dark

AndrewL — Thu, 16 Mar 2023 14:12:45 GMT

@preensie: Please can you try heading to Settings > Display > Extra brightness, and toggle this option on to see if you notice an improvement? You may also wish to toggle off 'Adaptive brightness' and manually adjust the brightness slider to improve the quality of dark scenes in the Prime Video app. Let me know if this helps.

Re: Amazon prime so dark

BI66S — Thu, 13 Apr 2023 16:17:55 GMT

I have the same problem. Just upgraded from Note 9 to S23 Ultra, Prime Video is now terribly dark, regardless of phone settings. Turn brightness all the way up no difference. Extra brightness it is still too dark. auto brightness on or off, no difference. I can see it light up nice when I rotate the phone so the image flips, but after half a second it goes back to dark. There is some setting conflicting between this new phone, and the Prime app.

Re: Amazon prime so dark

NYColas57 — Mon, 17 Jul 2023 23:06:09 GMT

It's HDR10+, extra brightness is already activated anytime this type of content is being displayed. It also disables the vivid color settings for the display.

Re: Re: Re: Amazon prime so dark

NYColas57 — Mon, 17 Jul 2023 23:14:40 GMT

I've spoken with Samsung on the phone before about other issues. The problem is that very few people know this in-depth of detail to be able to help. That would be the guys who coded the phone who would have more of an idea of what's wrong. It's definitely an amazon prime issue, as the content on YouTube is awesome. I find it useless on prime.

Re: Amazon prime so dark

Members_yoXxuzX — Sat, 18 May 2024 15:45:25 GMT

same phone, same problem

Re: Amazon prime so dark

Macy72 — Wed, 29 May 2024 09:35:54 GMT

I have the same problem but on my Tab S9+. Did anyone find a solution? I notice that if I shine a light at the camera sensor area the display brightens up, but dims down again if I turn the light off

Re: Amazon prime so dark

fatihbirinci — Mon, 10 Jun 2024 08:27:48 GMT

Well, I have the same issue on my Samsung TV. (QE55Q70BATXTK)

Other apps are problem free, vision is very good. Except Amazon Prime. It's very dark. Can't watch during day.

The prime menu is right though. But when I play a movie or series, it goes dark.

Re: Amazon prime so dark

Afinati — Fri, 05 Jul 2024 01:02:53 GMT

I haven't tried to contact Samsung about this but I have tried in vain to speak to Amazon customer support. I'm about tired of suggestions to manipulate the brightness settings. You really think people wouldn't have tried that??

Anyway, I have an s22 ultra. Same problem with Prime Video but no other streaming service.

Re: Amazon prime so dark

derick718 — Mon, 16 Sep 2024 11:55:42 GMT

On the prime app go to settings turn off hardware acceleration. This will fix the dark picture issue

Re: Amazon prime so dark

Kiddc — Mon, 27 Oct 2025 15:58:49 GMT

This is the only thing that has worked for me