topic Re: Google Wallet in Mobile Apps & Services

Google Wallet

JasonColes1010 — Sat, 08 Jul 2023 12:29:03 GMT

Google wallet has stopped working today I receive a message that my phone doesn't meet security requirements.

It worked fine yesterday. I installed 2 apps this morning Shop and Threads, and since then Google Wallet has stopped working. I've since unistalled both apps.

Re: Google Wallet

PaulM1 — Sat, 08 Jul 2023 12:36:00 GMT

Hi, @JasonColes1010. I've looked into this matter for you, and can see that this is a setting/policy that is implemented by Google. It is possible that it is a misleading message and that Google needs to action something on its side.

My recommendation is to reach out to the Support Team for Google Wallet. As it's a third-party resource, I can't link it here, but you'll be able to find it by searching for "Google Wallet Help" online and clicking on Google's resource.

I trust that this will help.

Re: Google Wallet

JasonColes1010 — Sat, 08 Jul 2023 12:49:13 GMT

Thanks Paul. I've sent feedback via Google Wallet. Everything was working fine yesterday so I don't know what could have changed.

Re: Google Wallet

PaulM1 — Sat, 08 Jul 2023 12:50:27 GMT

That's my pleasure, @JasonColes1010. Please let me know what Google advises you. Hopefully, you'll get a quick and helpful response. 👍

Re: Google Wallet

JasonColes1010 — Sat, 08 Jul 2023 14:38:51 GMT

Quick update I have managed to use Google wallet on my Galaxy watch today with no issues so it appears to be a phone/wallet issue but I've checked all the security settings and there doesn't appear to be any issues.

Re: Google Wallet

PaulM1 — Sat, 08 Jul 2023 14:46:24 GMT

Thanks for the update. I've looked into this and, while you wait for Google's response, you might wish to check your device certification, and also check to see if you have Play Protect switched on, @JasonColes1010:

Open the Google Play Store app.
At the top right, tap your profile icon.
Tap Settings.
To check if your phone is Play Protect certified, tap About.

To check if Play Protect is still on (it's on by default):

Open the Google Play Store app.
At the top right, tap your profile icon.
Tap Play Protect > Settings.
Turn Scan apps with Play Protect on.

Re: Google Wallet

JasonColes1010 — Sat, 08 Jul 2023 14:56:40 GMT

Yeah I've done all that. My phone is Play Protect certified and I've run the scan and there's no harmful apps running.

Re: Google Wallet

jezda — Mon, 10 Jul 2023 11:28:09 GMT

I have same issue on my S23, and it first appeared after latest OTA update from Samsung. Now I cannot use phone for NFC payments 😞

Re: Re: Google Wallet

JasonColes1010 — Mon, 10 Jul 2023 11:42:20 GMT

Mine started working again yesterday. I removed my card and then added it again

Re: Re: Google Wallet

JasonColes1010 — Mon, 10 Jul 2023 11:44:29 GMT

The message in Google Wallet has gone as well telling me my phone doesn't meet security requirements

Re: Re: Google Wallet

jezda — Mon, 10 Jul 2023 11:54:48 GMT

Mine still has "phone doesn't meet security requirements" error. I deleted all cards, uninstalled GPay app, reinstalled it. And still the same issue, I cannot add any new cards due to this error.

Did you receive any new updates recently?

Re: Re: Re: Google Wallet

JasonColes1010 — Mon, 10 Jul 2023 12:04:47 GMT

Only the one at the beginning of June. Google Wallet was working fine till Saturday stopped working then started again. I had the same problem adding cards wouldn't let me then all of a sudden it did and the app was working again

Re: Re: Re: Google Wallet

jezda — Mon, 10 Jul 2023 12:18:36 GMT

One would expect that if you pay good money for the phone you shouldn't be facing this kind of issues. But I guess I'm wrong. I had OnePlus phones before Samsung S23, and never had any quirky behavior on them.

Let's hope that in my case, as in yours it will start working again out of blue.